HP
Heritage Products
Unclaimed Business
HP
Heritage Products
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Construction & Hardware
#3NPS Score
0Unlikely
Ranking
#3
in Construction & Hardware
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Alan N
1 reviews | Active since Jan 2020
31 Mar 2020, 14:03
A "Hands On" Business
Heritage Crafts has been trading since 1902. With an understandable slow down in the craft industry, they have shown their versatility by bringing out a 75% alcohol based hand sanitizer, that is #SupportLocal and realistically priced rather than some overpriced Dollar based import. It smells great and dries without being sticky, and they are currently working on face masks. Good for them for adapting in these trying times, and not trying to make a fast buck with over inflated prices.
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Alan N
1 reviews | Active since Jan 2020
31 Mar 2020, 14:03
A "Hands On" Business
Heritage Crafts has been trading since 1902. With an understandable slow down in the craft industry, they have shown their versatility by bringing out a 75% alcohol based hand sanitizer, that is #SupportLocal and realistically priced rather than some overpriced Dollar based import. It smells great and dries without being sticky, and they are currently working on face masks. Good for them for adapting in these trying times, and not trying to make a fast buck with over inflated prices.
0
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Lyn G
1 reviews | Active since Jan 2020
4 Nov 2019, 11:32
Johnson's anti-slip product ruined our tiles
We approached Grip Anti-slip in Cape Town in April 2019 for a quotation stating we had procelain black and white tiles around our pool and required an anti-slip product be applied to the tiles. Sharon Hawes gave me a quotation and we set a date for the 26th September. At no stage was she hesitant to apply the Johnson's anti slip to the tiles and repeatedly phoned me to set a date to apply the heritage product. As the tiles were black and white, two different products had to be applied to each colour. She basically applied each tile individually but stepped on the white tiles and then onto the black leaving her footprints and finger marks all over the tiles. This in itself was not evident at the time as the tiles were in shade, but once full sunlight was on the tiles, the marks could be seen and were badly ruined. She came back the next day to try and remedy the situation but to no effect. During this time, I "tested" the tiles and slipped badly in front of her. She recommended taking a sample of the tiles with her to see if she could find the right product, but I never heard from her again for another few weeks. On follow up, she had referred me to another agent (who at the time said he had no affiliation to her) and he recommended a site visit. It was only after the site visit that I realized this was husband and wife. When Glenn Hawes came on site, the first thing he said was he would never have taken on a black and white tiling job as each tile had to be blocked off and each colour was supposed to be treated seperately. He said he would recommend from Sharon Hawes that a full fefund be made and also offered a cleaning agent that said it might fade the tile markings. However, even with the refund and the tile cleaning material, the tiles are now ruined. I approached Manual da Costa from Heritage products to see if there was any way to fix the ruined tiles and he sent an email back saying "this matter is now resolved". No apology and no resolution. The tiling cost us a huge amount of money, first laying the concrete slab, then buying the tiles and getting a tiler to do the work. This was our pride and joy and this company has totally ruined our once amazing feature.
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Lyn G
1 reviews | Active since Jan 2020
4 Nov 2019, 11:32
Johnson's anti-slip product ruined our tiles
We approached Grip Anti-slip in Cape Town in April 2019 for a quotation stating we had procelain black and white tiles around our pool and required an anti-slip product be applied to the tiles. Sharon Hawes gave me a quotation and we set a date for the 26th September. At no stage was she hesitant to apply the Johnson's anti slip to the tiles and repeatedly phoned me to set a date to apply the heritage product. As the tiles were black and white, two different products had to be applied to each colour. She basically applied each tile individually but stepped on the white tiles and then onto the black leaving her footprints and finger marks all over the tiles. This in itself was not evident at the time as the tiles were in shade, but once full sunlight was on the tiles, the marks could be seen and were badly ruined. She came back the next day to try and remedy the situation but to no effect. During this time, I "tested" the tiles and slipped badly in front of her. She recommended taking a sample of the tiles with her to see if she could find the right product, but I never heard from her again for another few weeks. On follow up, she had referred me to another agent (who at the time said he had no affiliation to her) and he recommended a site visit. It was only after the site visit that I realized this was husband and wife. When Glenn Hawes came on site, the first thing he said was he would never have taken on a black and white tiling job as each tile had to be blocked off and each colour was supposed to be treated seperately. He said he would recommend from Sharon Hawes that a full fefund be made and also offered a cleaning agent that said it might fade the tile markings. However, even with the refund and the tile cleaning material, the tiles are now ruined. I approached Manual da Costa from Heritage products to see if there was any way to fix the ruined tiles and he sent an email back saying "this matter is now resolved". No apology and no resolution. The tiling cost us a huge amount of money, first laying the concrete slab, then buying the tiles and getting a tiler to do the work. This was our pride and joy and this company has totally ruined our once amazing feature.
0
Replies (0)MD
Maureen D
1 reviews | Active since Jan 2020
11 Oct 2018, 16:11
Heritage acrylic paint
I have been using heritage craft paints for years without any problems. Since last year I have encountered many problems with their acrylic paints. The paint seperates and becomes very tacky, it moulds and has a terrible smell to it. This happened with quite a few of my 250ml bottles. I contacted the Company and was transferred to the Factory Manager who said he will get the GM to contact me. I have phoned about three times and was told by the Factory Manager that he did pass the message on to the GM. Up to this day I have had no call from them to sort this problem out. I had to throw a few bottles away which was not even a month old. Don't buy this paint and have the same problem as I have had. I have suggested to all my students to rather purchase Dala acrylic paint which is a nice paint and cheaper too. I am totally disgusted with Heritage!
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Maureen D
1 reviews | Active since Jan 2020
11 Oct 2018, 16:11
Heritage acrylic paint
I have been using heritage craft paints for years without any problems. Since last year I have encountered many problems with their acrylic paints. The paint seperates and becomes very tacky, it moulds and has a terrible smell to it. This happened with quite a few of my 250ml bottles. I contacted the Company and was transferred to the Factory Manager who said he will get the GM to contact me. I have phoned about three times and was told by the Factory Manager that he did pass the message on to the GM. Up to this day I have had no call from them to sort this problem out. I had to throw a few bottles away which was not even a month old. Don't buy this paint and have the same problem as I have had. I have suggested to all my students to rather purchase Dala acrylic paint which is a nice paint and cheaper too. I am totally disgusted with Heritage!
0
Replies (0)JB
Jan B
1 reviews | Active since Jan 2020
5 Jun 2016, 13:21
Bogus anti slip tile treatment
<p>Used this company in December 2015 to trat slippery tiles around our pool. Worked well for 2 months, by February there was no trace of the product.</p> <p> </p> <p>The supplier guarantees his product for several years. He is howeever still to make good on his guarantee, and clearly does not intend to.</p>
Helpful (0)
|Replies (0)JB
Jan B
1 reviews | Active since Jan 2020
5 Jun 2016, 13:21
Bogus anti slip tile treatment
<p>Used this company in December 2015 to trat slippery tiles around our pool. Worked well for 2 months, by February there was no trace of the product.</p> <p> </p> <p>The supplier guarantees his product for several years. He is howeever still to make good on his guarantee, and clearly does not intend to.</p>
0
Replies (0)