Bad client service/experience

What a horrible, pathetic and unprofessional service I received from Hermosa/Heirmosa kids. I placed an order on the 25th of November and a second one on the 29th of November. I received the first order 2 weeks later and without any communication and heads up that courier is on the way. I received a call from the courier to say he's at my house while I was out running errands because I'm in the dark I have no idea as to when can I expect my order. I had to make a plan and ask the courier driver to deliver the parcel at another place. Then I sent them an email expressing my dissatisfaction, Rhulani responded and the way she was so casual with me you could tell that she doesn't care about my complaint and even when I asked her when should I expect my second delivery she said before end of this week, guess what? It's end of the week and I haven't received my order nor details about courier and when I should expect my delivery. I've never dealt with such an *********** and unprofessional company online their service is super horrible and if they don't deliver my parcel I'd rather cancel it, get my refund and stop doing business with them because clearly they don't know how to retain a customer. This is by far the worst company I've bought from online with such a horrible, pathetic and unprofessional service they don't know what customer service is. They took my emails lightly and for granted hence I've escalated my complaint here and if they fail to do the right thing I'm going to escalate this complaint further. I'm done dealing with *********** people!