Urgent Follow-Up on Order – Poor Communication and Delays

Frustration with the poor customer service and lack of communication regarding my order number: HFC26905 placed on 28 August 2024 for delivery in Centurion. After receiving the confirmation email with a message stating, "Thank you for your purchase, we are getting your order ready to be shipped. We will notify you when it is shipped," there was no mention of a turnaround time or expected delivery date.

Since then, I have made multiple follow-ups:

2nd September: I followed up via email but received no response. 3rd September: I followed up via WhatsApp and was told that all pre-orders would be dispatched on 4th September and that I would receive a tracking number once my order was ready for collection. 6th September: I requested feedback via WhatsApp but received no reply. 9th September: I followed up again via WhatsApp with no response. 11th September: I finally received a reply stating that the orders would be dispatched between Wednesday and Thursday, yet both days passed without any further communication. It is now 13th September 2024, and I still have not received any update or tracking number for my order. This lack of communication and failure to provide timely updates is extremely disappointing.