HW
Home WiFi
Unclaimed Business
HW
Home WiFi
Unclaimed Business
56 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Home WiFi receives deeply polarised feedback across multiple internet and telecoms providers. While a handful of customers praise individual agents for patience and professionalism, the overwhelming majority describe persistent billing disputes after cancellation, unreachable support channels, poor network connectivity, and failed deliveries. Scores across all five service themes fall below the midpoint, indicating systemic service failures.
Top Strengths:
- •Customer Service & Support Quality: Named agents like Jonathan, Shai, Lydia, and Martin receive genuine praise for patience and professionalism. When customers reach a human agent, the interaction can be excellent, though this is inconsistent.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Ranking
#31
in Fibre & Broadband
NPS Score
-63
Recommended: Unlikely
Review Distribution
2|56 Reviews
May '25 - Apr '26
5(25.5%)
4(0%)
3(2%)
2(0%)
1(72.6%)
5(25.5%)
4(0%)
3(2%)
2(0%)
1(72.6%)
Recent reviews (56)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSS
Solani S
1 reviews | Active since Jan 2020
13 Mar 2026, 17:35
Disgusting service
This company has a very poor service, their network is not working I have contacting them since last week Saturday for help tomorrow is Saturday again no one is willing to help me Even to send this message I had to buy data but I'm for service that I don't receive
Helpful (0)
|Replies (0)SS
Solani S
1 reviews | Active since Jan 2020
13 Mar 2026, 17:35
Disgusting service
This company has a very poor service, their network is not working I have contacting them since last week Saturday for help tomorrow is Saturday again no one is willing to help me Even to send this message I had to buy data but I'm for service that I don't receive
0
Replies (0)NN
Ntombifuthi N
1 reviews | Active since Jan 2020
12 Mar 2026, 09:38
Wifi coverage space .
Wifi is fine but I have a complain it's cover a very very small area it covers the front of the house when u go on the other side no wifi even in the passage
Helpful (0)
|Replies (0)NN
Ntombifuthi N
1 reviews | Active since Jan 2020
12 Mar 2026, 09:38
Wifi coverage space .
Wifi is fine but I have a complain it's cover a very very small area it covers the front of the house when u go on the other side no wifi even in the passage
0
Replies (0)E
Estie
1 reviews | Active since Jan 2020
4 Mar 2026, 14:43
Rain home wifi...no communication, no delivery???
My son ordered rain wifi on14 th of February, he has up to date not recieved his device, and the communication is impossible, unable to get hold of anyone who can assist him, he has been sending messages with the AI function, but still has nothing accomplised, how is there no direct call number to talk to a person???
Helpful (0)
|Replies (0)E
Estie
1 reviews | Active since Jan 2020
4 Mar 2026, 14:43
Rain home wifi...no communication, no delivery???
My son ordered rain wifi on14 th of February, he has up to date not recieved his device, and the communication is impossible, unable to get hold of anyone who can assist him, he has been sending messages with the AI function, but still has nothing accomplised, how is there no direct call number to talk to a person???
0
Replies (0)MM
Mariammadikolo M
1 reviews | Active since Jan 2020
28 Feb 2026, 15:24
Removing my banking details on rain account
They don’t want to remove my banking on their account
Helpful (0)
|Replies (0)MM
Mariammadikolo M
1 reviews | Active since Jan 2020
28 Feb 2026, 15:24
Removing my banking details on rain account
They don’t want to remove my banking on their account
0
Replies (0)PS
nP
nthabiseng P
1 reviews | Active since Jan 2020
21 Feb 2026, 22:19
Bad service
I have made a payment on the 20th of February through their link and now they said they are unable to locate the payment. Sent proof of payment but still no feedback. I had to use my own data to work but I have paid for wifi....... call several times with no help..... Rain customer service is the worst....
Helpful (0)
|Replies (0)nP
nthabiseng P
1 reviews | Active since Jan 2020
21 Feb 2026, 22:19
Bad service
I have made a payment on the 20th of February through their link and now they said they are unable to locate the payment. Sent proof of payment but still no feedback. I had to use my own data to work but I have paid for wifi....... call several times with no help..... Rain customer service is the worst....
0
Replies (0)PT
Peter T
1 reviews | Active since Jan 2020
17 Feb 2026, 11:52
Useless Vodacom
Having recently moved my home i asked Vodacom to move my existing wifi infrastructure to my new address. I gave them 3 months notice. When i arrived the fibre people OPENSERVE were brilliant. They assured me that everything was ok except that had to ask vodacom to switch me on. After 20 emails and 20 phone calls with their call centre asking me to reset my router a thousand times they decided to escalate the call to the tech division. Nothing happened for a month. Eventually soneone called to say they had made a mistake and switched me on. By that time i had askef anothing service provider to come and hook me up. I called Vidacom to cancel my service having been with them fir 4 years. They then said that i would have to pay the remaining contract . I asked them to send me a contract that i never signed . Bottom line is VODACOM has become as useless at service as any of the state run industries .
Helpful (0)
|Replies (0)PT
Peter T
1 reviews | Active since Jan 2020
17 Feb 2026, 11:52
Useless Vodacom
Having recently moved my home i asked Vodacom to move my existing wifi infrastructure to my new address. I gave them 3 months notice. When i arrived the fibre people OPENSERVE were brilliant. They assured me that everything was ok except that had to ask vodacom to switch me on. After 20 emails and 20 phone calls with their call centre asking me to reset my router a thousand times they decided to escalate the call to the tech division. Nothing happened for a month. Eventually soneone called to say they had made a mistake and switched me on. By that time i had askef anothing service provider to come and hook me up. I called Vidacom to cancel my service having been with them fir 4 years. They then said that i would have to pay the remaining contract . I asked them to send me a contract that i never signed . Bottom line is VODACOM has become as useless at service as any of the state run industries .
0
Replies (0)M