***?

We just had a very surreal experience - these people, amongst others, sell crock pots for fermenting. When trying to order, the website does not allow payment (it says “no payment options” and when you click “place order” (assuming they will then receive the order request and let you know how to pay), it says “invalid payment request”. When we alerted them to the fact, ie that there seemed to be a payment and order problem, this is the answer we received: “What do you think the options may be? Surely you can come up with one? Just because most online shopping platforms work in one way, does not have to limit absolutely everyone from working that way? Anyway, if you would like to order, let me know what you would like. We will then ensure we have stock, or give you a lead time on stock if not available. Should you choose to buy, you can do a payment for the crock-pots and courier fees (which will differ based on several variables) and we will dispatch. Instant gratification does not always have to be a thing. In fact, if you want success with fermentation, it definitely won’t work for you.” This was by far the worst customer service answer I have ever seen - it’s like *** is this all about 😂