HH
Hoogland Health Hydro
Unclaimed Business
HH
Hoogland Health Hydro
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Wellness & Beauty
#7NPS Score
-100Unlikely
Ranking
#7
in Wellness & Beauty
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLK
Les K
1 reviews | Active since Jan 2020
22 Jun 2025, 06:35
***?
We just had a very surreal experience - these people, amongst others, sell crock pots for fermenting. When trying to order, the website does not allow payment (it says “no payment options” and when you click “place order” (assuming they will then receive the order request and let you know how to pay), it says “invalid payment request”. When we alerted them to the fact, ie that there seemed to be a payment and order problem, this is the answer we received: “What do you think the options may be? Surely you can come up with one? Just because most online shopping platforms work in one way, does not have to limit absolutely everyone from working that way? Anyway, if you would like to order, let me know what you would like. We will then ensure we have stock, or give you a lead time on stock if not available. Should you choose to buy, you can do a payment for the crock-pots and courier fees (which will differ based on several variables) and we will dispatch. Instant gratification does not always have to be a thing. In fact, if you want success with fermentation, it definitely won’t work for you.” This was by far the worst customer service answer I have ever seen - it’s like *** is this all about 😂
Helpful (0)
|Replies (0)LK
Les K
1 reviews | Active since Jan 2020
22 Jun 2025, 06:35
***?
We just had a very surreal experience - these people, amongst others, sell crock pots for fermenting. When trying to order, the website does not allow payment (it says “no payment options” and when you click “place order” (assuming they will then receive the order request and let you know how to pay), it says “invalid payment request”. When we alerted them to the fact, ie that there seemed to be a payment and order problem, this is the answer we received: “What do you think the options may be? Surely you can come up with one? Just because most online shopping platforms work in one way, does not have to limit absolutely everyone from working that way? Anyway, if you would like to order, let me know what you would like. We will then ensure we have stock, or give you a lead time on stock if not available. Should you choose to buy, you can do a payment for the crock-pots and courier fees (which will differ based on several variables) and we will dispatch. Instant gratification does not always have to be a thing. In fact, if you want success with fermentation, it definitely won’t work for you.” This was by far the worst customer service answer I have ever seen - it’s like *** is this all about 😂
0
Replies (0)TM
Tshegofatso M
1 reviews | Active since Jan 2020
5 Feb 2025, 20:26
Bad service
Receptionist at mediclinic did not want to admit him because the medical did not pay 260 rands only.the child can die because of outstanding amount .mediclinic and Bonitas please treat us right
Helpful (0)
|Replies (0)TM
Tshegofatso M
1 reviews | Active since Jan 2020
5 Feb 2025, 20:26
Bad service
Receptionist at mediclinic did not want to admit him because the medical did not pay 260 rands only.the child can die because of outstanding amount .mediclinic and Bonitas please treat us right
0
Replies (0)LM
LEKGALA M
1 reviews | Active since Jan 2020
6 Feb 2022, 18:49
Money missing and management's poor handling of the matter
My children and I checked in at Hoogland Health Hydro on Friday December 10th 2021. Saturday after breakfast, my daughter and I sat in the garden whilst my son went back to his room. When I went to my room to fetch my phone before 12 noon, I found my room cleaned, my handbag open and you could easily see the purse. I never suspected anything I thought I maybe forgot to zip. We checked out on Sunday. Later that day, I went to a store. When I was at the till to pay, I noticed I only had R110. I was shocked as I remembered clearly that I withdrew R500 before we left which I added to a few notes I already had. Then only time I opened my purse there was when I gave the guy who helped us with luggage money. I called Hoogland, told the reception. The guy advised that I email management which I did explaining the sequence of events.. I received a response the following morning. One of the managers apparently chatted with the lady who cleaned my room. The lady told her that she never entered the room without either me or my daughter being there and that she never took anything. She told me that she trusts her staff. She asked me to double check and said that there must be some other logical explanation. I told the management that there's no truth in what she was saying because we were in separate rooms and also that no one came to my room in my presence or me and my daughter together in my room. My son also left his to join us as she entered his room. After another email from management saying that the lady is adamant that my daughter was in the room busy on her phone while she was cleaning and only left when she was mopping the floor, I requested a meeting with management, the cleaning lady and us. My daughter was shocked at this especially the phone part as there is no reception in the rooms but at the dining area or reception. When I called about a request for a meeting, the guy who is also a manager was defending the employee.He told me the meeting will not happen as i want to humiliate the lady. He said I must just give him account details he'll send me the money. I tried to explain that its not about the money but the untrue story that she's telling. I wanted her to say all that in front of all of us.. Another email then came from the lady manager telling me that the meeting won't happen and that they will engage their legal team on how best to handle this. I was promised the feedback a week after the email dated 14/12/2020. Nothing in my inbox by the time of this review. For me this experience meant that the management will protect their staff against all odds and that the customer doesn't matter to them.
Helpful (0)
|Replies (0)LM
LEKGALA M
1 reviews | Active since Jan 2020
6 Feb 2022, 18:49
Money missing and management's poor handling of the matter
My children and I checked in at Hoogland Health Hydro on Friday December 10th 2021. Saturday after breakfast, my daughter and I sat in the garden whilst my son went back to his room. When I went to my room to fetch my phone before 12 noon, I found my room cleaned, my handbag open and you could easily see the purse. I never suspected anything I thought I maybe forgot to zip. We checked out on Sunday. Later that day, I went to a store. When I was at the till to pay, I noticed I only had R110. I was shocked as I remembered clearly that I withdrew R500 before we left which I added to a few notes I already had. Then only time I opened my purse there was when I gave the guy who helped us with luggage money. I called Hoogland, told the reception. The guy advised that I email management which I did explaining the sequence of events.. I received a response the following morning. One of the managers apparently chatted with the lady who cleaned my room. The lady told her that she never entered the room without either me or my daughter being there and that she never took anything. She told me that she trusts her staff. She asked me to double check and said that there must be some other logical explanation. I told the management that there's no truth in what she was saying because we were in separate rooms and also that no one came to my room in my presence or me and my daughter together in my room. My son also left his to join us as she entered his room. After another email from management saying that the lady is adamant that my daughter was in the room busy on her phone while she was cleaning and only left when she was mopping the floor, I requested a meeting with management, the cleaning lady and us. My daughter was shocked at this especially the phone part as there is no reception in the rooms but at the dining area or reception. When I called about a request for a meeting, the guy who is also a manager was defending the employee.He told me the meeting will not happen as i want to humiliate the lady. He said I must just give him account details he'll send me the money. I tried to explain that its not about the money but the untrue story that she's telling. I wanted her to say all that in front of all of us.. Another email then came from the lady manager telling me that the meeting won't happen and that they will engage their legal team on how best to handle this. I was promised the feedback a week after the email dated 14/12/2020. Nothing in my inbox by the time of this review. For me this experience meant that the management will protect their staff against all odds and that the customer doesn't matter to them.
0
Replies (0)KW
Karin W
1 reviews | Active since Jan 2020
4 Oct 2018, 08:12
Sham: Stay away from Hoogland Hydro
Went for treatment Sept-Oct 2018. Unethical business, unprofessional services, overcharged us and added additional items on our invoice that we did not use. When we addressed concerns, we we were asked to leave. They still owe us money they refuse to pay. Dirty rooms, uneatable food, no compassionate care for a wellness retreat, stay away, waste of money!
Helpful (0)
|Replies (0)KW
Karin W
1 reviews | Active since Jan 2020
4 Oct 2018, 08:12
Sham: Stay away from Hoogland Hydro
Went for treatment Sept-Oct 2018. Unethical business, unprofessional services, overcharged us and added additional items on our invoice that we did not use. When we addressed concerns, we we were asked to leave. They still owe us money they refuse to pay. Dirty rooms, uneatable food, no compassionate care for a wellness retreat, stay away, waste of money!
0
Replies (0)