Fraudsters company, My R3500 is gone, with no order number nor trace number. I waited for more than a month now

This company sells it's slimming products fraudulent, they would false advertise as if they are offering good service and their shipping is so efficient. After placing an order they deducted my money that we didn't agree on then I wanted a refund from my bank they refused telling me the merchant said I have their product of which they were lying. Till this day I haven't received my order, I have no trace number either nor order number but I am being told to calm down my order is on it's way I should wait for another 5 more working days. Guys do not do business with this kind of people my R3500 is gone but I haven't received my order