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buyexpress.co.za
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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AvdH
Ashley van der Haar
1 reviews | Active since Jan 2020
9 Feb 2021, 08:43
buyexpress.co.za
I purchased a Magnetic Wristband from https://www.buyexpress.co.za/ there were two on offer one cheaper and noticeably different from the other. They failed to deliver the item as specified on the site, 2 - 3 working days, it took a week and their reason was they were experiencing a back log, I responded that I understood and accepted their reason. The item that was delivered was the incorrect one. I enquired via their Whatsapp Chat to have the matter rectified or arrange a refund if the correct Item cannot be provided. I was ignored not acknowledged either via their Whatsapp chat (+27 72 593 1990) and no response to date. I find it highly unacceptable and unprofessional to say the least. I trust that this medium of reporting companies like this to be effective to avoid any future customers disappointments when shopping online.
Helpful (0)
|Replies (0)AvdH
Ashley van der Haar
1 reviews | Active since Jan 2020
9 Feb 2021, 08:43
buyexpress.co.za
I purchased a Magnetic Wristband from https://www.buyexpress.co.za/ there were two on offer one cheaper and noticeably different from the other. They failed to deliver the item as specified on the site, 2 - 3 working days, it took a week and their reason was they were experiencing a back log, I responded that I understood and accepted their reason. The item that was delivered was the incorrect one. I enquired via their Whatsapp Chat to have the matter rectified or arrange a refund if the correct Item cannot be provided. I was ignored not acknowledged either via their Whatsapp chat (+27 72 593 1990) and no response to date. I find it highly unacceptable and unprofessional to say the least. I trust that this medium of reporting companies like this to be effective to avoid any future customers disappointments when shopping online.
0
Replies (0)AvdH
Ashley van der Haar
1 reviews | Active since Jan 2020
9 Feb 2021, 08:38
https://www.buyexpress.co.za/ Poor Service
This is an Online Store. I purchased a Magnetic Wristband, there were two listed one cheaper than the other, with noticeable differences. 1. They were slow in delivering on time excuse was due to a Back Log, the item arrived within a week instead of the 2-3 days stipulated (excluding weekends). 2. To my dismay, the incorrect cheaper item arrived. 3. I approached their Whatsapp chat service to enquire and was blatantly ignored up until now. No Response whatsoever. Not ever we'll get back to you, despite me requesting via Whatsapp Chat that I am returning the item and that they have to Send the correct one and/or refund me. This is unacceptable and poor service on their part.
Helpful (0)
|Replies (0)AvdH
Ashley van der Haar
1 reviews | Active since Jan 2020
9 Feb 2021, 08:38
https://www.buyexpress.co.za/ Poor Service
This is an Online Store. I purchased a Magnetic Wristband, there were two listed one cheaper than the other, with noticeable differences. 1. They were slow in delivering on time excuse was due to a Back Log, the item arrived within a week instead of the 2-3 days stipulated (excluding weekends). 2. To my dismay, the incorrect cheaper item arrived. 3. I approached their Whatsapp chat service to enquire and was blatantly ignored up until now. No Response whatsoever. Not ever we'll get back to you, despite me requesting via Whatsapp Chat that I am returning the item and that they have to Send the correct one and/or refund me. This is unacceptable and poor service on their part.
0
Replies (0)