Avoid steak at Hussar Grill

I ordered a take awy Filiet on the bone on 20 September 2022. When opening the meal at home the meat was off. I contacted Patrick the manager who apologised and asked to bring it back for a full refund. I took it back on 21 September and was informed the manager was not in and that i must leave my contact details to be contacted. That was wednesday. i called on the friday and was told he is not in but Colin was the manager that day. I was informed that he has my details and will sort it out with the owners. I had to follow up again days later and was told to send my banking details for a refund. This was done on 27 September . I have had no acknowledgement of receipt of my email and no contact. It would seem that they are not interested in customer service especially due to the fact that they seem no t o care that all know that the meat they sold was off (rotten) and it seems they do not care who knows about it. I will definitely not supprt them again. But maybe they have a captive (uninlighted market as they are part of the hotel)