ICAS counselor who knows nothing about professionalism

I called in for psychological help and was given a date via sms to see psychologist on the 26 October 2021 and then on Wednesday 25th October 2021 I received a call from Yanga Khuboni (Psychologist) telling me that I missed my appointment and then she reschedule my appointment to today 30th of October. When I arrived she was so unprofessional she forced me to have a session with 2 counselors at the same time. She kept on rushing me and had no time to assist. When I made an appointment I told her that I will be coming with my daughter whom she need assistance as well and she agreed and today she told me that she was too busy, She stated that she won't see her. She kept on answering her phone in the middle of the session and kept on rushing me. Where on earth are you being assisted by 2 councilors at the same time. I'm really disappointed my contact is 0734874798 Bongiwe Ncube