IB
Iconic Brands
Unclaimed Business
IB
AI Review Summary
Based on recent customer reviews, Iconic Brands receives overwhelmingly negative feedback centred on non-delivery of paid orders and suspected fraudulent practices. Customers consistently report paying for shoes and other products but never receiving them. Communication is limited to email only, with a representative named Jane providing repeated excuses and empty promises. Multiple reviewers mention being blocked on social media after raising complaints. Refund requests go unanswered, and the lack of a contact phone number is a recurring red flag cited by buyers.
Performance(last 12 months):
Ranked In Retail
#53NPS Score
-100Unlikely
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|12 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Iconic Brands
Based on recent customer reviews, Iconic Brands receives overwhelmingly negative feedback centred on non-delivery of paid orders and suspected fraudulent practices. Customers consistently report paying for shoes and other products but never receiving them. Communication is limited to email only, with a representative named Jane providing repeated excuses and empty promises. Multiple reviewers mention being blocked on social media after raising complaints. Refund requests go unanswered, and the lack of a contact phone number is a recurring red flag cited by buyers.
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSD
GN
Gerda N
1 reviews | Active since Jan 2020
25 Jul 2025, 13:03
Be aware of Iconic Brands
I ordered presents for my grand children from Iconic brands, paid for it but did not receive anything. After months of writing emails I asked for a refund. I still didn’t receive anything
Helpful (0)
|Replies (0)GE
George E
1 reviews | Active since Jan 2020
11 Jul 2025, 07:33
Iconic Brands
I purchased two pairs of shoes from them on the 5th of May , todays date is the 11th July , i am still waiting for my shoes , they only have a email address and no tel number to contact them , i have sent numerous mails and still waiting on my shoes that were paid for.
Helpful (0)
|Replies (0)GE
George E
1 reviews | Active since Jan 2020
11 Jul 2025, 07:33
Iconic Brands
I purchased two pairs of shoes from them on the 5th of May , todays date is the 11th July , i am still waiting for my shoes , they only have a email address and no tel number to contact them , i have sent numerous mails and still waiting on my shoes that were paid for.
0
Replies (0)MC
cC
TS
Trevor S
1 reviews | Active since Jan 2020
25 Jun 2025, 15:01
Delivery? well maybe sometime!
These guys sell a variety of items mail order only, are based in Pietermaritzburg. Product is reasonable and I find the shoes comfortable however trying to actually get them is such a mission. The delivery, which they indicate as 3-5 days with Fastway, is more like 3-5 weeks with a lot of complaint emails before they actually do something about it! Lady called Jane answers their info email if at all, usually with a 'I'll check and get back to you...' then nothing for days and days until you send numerous complaint and query emails!!!. so just know - product is good but their service delivery is almost non existent.
Helpful (0)
|Replies (0)TS
Trevor S
1 reviews | Active since Jan 2020
25 Jun 2025, 15:01
Delivery? well maybe sometime!
These guys sell a variety of items mail order only, are based in Pietermaritzburg. Product is reasonable and I find the shoes comfortable however trying to actually get them is such a mission. The delivery, which they indicate as 3-5 days with Fastway, is more like 3-5 weeks with a lot of complaint emails before they actually do something about it! Lady called Jane answers their info email if at all, usually with a 'I'll check and get back to you...' then nothing for days and days until you send numerous complaint and query emails!!!. so just know - product is good but their service delivery is almost non existent.
0
Replies (0)MK
Michael K
1 reviews | Active since Jan 2020
24 Jun 2025, 13:58
Iconic Brands=- ****mers
****mers. Ordered and paid. When i enquire about delivery "Jane" said they ran out of stock but will fly in new stock. Well, that stock never arrived. Ask for a refund. Got nothing. Jane will follow up with finance. Then she said the next day. That was more than a week ago. They are selling Temu stuff. You can buy the exact same shoes on Temu. Try to report them to payfast, no luck. Reported them to my bank to see if they can reverse the funds. Stay away!!! Blocked me on Facebook. Only Views, no reviews.
Helpful (0)
|Replies (0)MK
Michael K
1 reviews | Active since Jan 2020
24 Jun 2025, 13:58
Iconic Brands=- ****mers
****mers. Ordered and paid. When i enquire about delivery "Jane" said they ran out of stock but will fly in new stock. Well, that stock never arrived. Ask for a refund. Got nothing. Jane will follow up with finance. Then she said the next day. That was more than a week ago. They are selling Temu stuff. You can buy the exact same shoes on Temu. Try to report them to payfast, no luck. Reported them to my bank to see if they can reverse the funds. Stay away!!! Blocked me on Facebook. Only Views, no reviews.
0
Replies (0)FJ
Fred J
1 reviews | Active since Jan 2020
24 Jun 2025, 10:40
****ming deal on shoes
Like many others it seems I have been ****med, do not understand why advertising sellers do not do a check on their clients we try to buy from. The lack of a phone number should have been a red flag but I missed it, bad news people that probably scored a lot of money .
Helpful (0)
|Replies (0)FJ
Fred J
1 reviews | Active since Jan 2020
24 Jun 2025, 10:40
****ming deal on shoes
Like many others it seems I have been ****med, do not understand why advertising sellers do not do a check on their clients we try to buy from. The lack of a phone number should have been a red flag but I missed it, bad news people that probably scored a lot of money .
0
Replies (0)