I
IHSPM
Unclaimed Business
I
AI Review Summary
Based on recent customer reviews, IHSPM faces severe criticism across its property management operations. Tenants consistently report unresolved maintenance issues, unauthorized debits, and prolonged disputes over deposit refunds, often involving third parties like iGrow Rentals with neither company accepting responsibility. Communication breakdowns are a recurring theme, with agents described as unresponsive, dismissive, or rude. Sales inquiries at developments like Mason Arbour Town reportedly go unanswered for weeks. One positive experience highlighted a helpful agent at Circa Illovo, but this is vastly overshadowed by widespread dissatisfaction with accountability and professionalism.
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Real Estate
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.3|12 Reviews
May '25 - Apr '26
5(0%)
4(8.3%)
3(0%)
2(8.3%)
1(83.3%)
5(0%)
4(8.3%)
3(0%)
2(8.3%)
1(83.3%)
Frequently Asked Questions About IHSPM
Based on recent customer reviews, IHSPM faces severe criticism across its property management operations. Tenants consistently report unresolved maintenance issues, unauthorized debits, and prolonged disputes over deposit refunds, often involving third parties like iGrow Rentals with neither company accepting responsibility. Communication breakdowns are a recurring theme, with agents described as unresponsive, dismissive, or rude. Sales inquiries at developments like Mason Arbour Town reportedly go unanswered for weeks. One positive experience highlighted a helpful agent at Circa Illovo, but this is vastly overshadowed by widespread dissatisfaction with accountability and professionalism.
IHSPM has a TrustIndex of 0 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. Hellopeter has tracked IHSPM across 55 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Sakuthini M
1 reviews | Active since Jan 2020
4 Mar 2026, 04:00
Very unhappy customer
I was staying at The Residence parklands, suddenly towards the end of September 2025 I was told that the unit has been sold to IGrow now I have a month to stay or they can move me to other unit. So when they do their transfers to IGrow they gave them the file with a tenant which is me. They did not tell igrow that the tenant has vacated the unit. Now I received an email with IGrow banking details instructing me to rent to them, I made manual payments for 2 months to IGrow and I was told by IHSP that am owing them, I then explained and gave them the proof of payments and they emailed IGrow to transfer the money to their accounts and igrow refused. Now they refused to pay my deposit citing that I must claim my money at Igrow and IGrow is refusing, what must I do to get my deposit money, and my credit score has been affected by this matter severely. No one is willing to take responsibility I am sent to pillar to post. I am now going to lodge a formal complain to rental dispute at western cape. I have been treated very unfairly by these 2 companies IHSPM together with IGrow
Helpful (0)
|Replies (0)SM
Sakuthini M
1 reviews | Active since Jan 2020
4 Mar 2026, 04:00
Very unhappy customer
I was staying at The Residence parklands, suddenly towards the end of September 2025 I was told that the unit has been sold to IGrow now I have a month to stay or they can move me to other unit. So when they do their transfers to IGrow they gave them the file with a tenant which is me. They did not tell igrow that the tenant has vacated the unit. Now I received an email with IGrow banking details instructing me to rent to them, I made manual payments for 2 months to IGrow and I was told by IHSP that am owing them, I then explained and gave them the proof of payments and they emailed IGrow to transfer the money to their accounts and igrow refused. Now they refused to pay my deposit citing that I must claim my money at Igrow and IGrow is refusing, what must I do to get my deposit money, and my credit score has been affected by this matter severely. No one is willing to take responsibility I am sent to pillar to post. I am now going to lodge a formal complain to rental dispute at western cape. I have been treated very unfairly by these 2 companies IHSPM together with IGrow
0
Replies (0)MM
A
Anonymous
1 reviews | Active since Jan 2020
24 Dec 2025, 13:21
cancellation of the lease Marshallyards
i have send lease cancellation on the 24 Of November , i was told to communicate with sinoxolo but this winooski is gnoring my whatsapp, i and her screen shot of the cancellation submitted online
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Dec 2025, 13:21
cancellation of the lease Marshallyards
i have send lease cancellation on the 24 Of November , i was told to communicate with sinoxolo but this winooski is gnoring my whatsapp, i and her screen shot of the cancellation submitted online
0
Replies (0)BK
Baile K
1 reviews | Active since Jan 2020
25 Nov 2025, 08:08
*********** caretaker
We have a problem with the caretaker . We have reported a lot of stuff that was problematic with our unit but he never adheres to any ,currently we reported the plumbing that it’s faulty and it leaks, we reported this more than five times and still he doesn’t get back to us .Today we got the bill and the water is sky high cause of the unresolved leaks off which we tried to call him again he hung up on us . The caretaker is Isaac Madaka.
Helpful (0)
|Replies (0)BK
Baile K
1 reviews | Active since Jan 2020
25 Nov 2025, 08:08
*********** caretaker
We have a problem with the caretaker . We have reported a lot of stuff that was problematic with our unit but he never adheres to any ,currently we reported the plumbing that it’s faulty and it leaks, we reported this more than five times and still he doesn’t get back to us .Today we got the bill and the water is sky high cause of the unresolved leaks off which we tried to call him again he hung up on us . The caretaker is Isaac Madaka.
0
Replies (0)CG
Claudia G
1 reviews | Active since Jan 2020
17 Oct 2025, 18:13
Unprofessional agents at IHSPM Real Estate - Mason Arbour Town Umbogintwini Amanzimtoti
Title: Unprofessional Agents at IHSPM Real Estate – Mason Arbour Town I enquired about Mason Arbour Town in Umbogintwini through the official website and received confirmation that an agent would contact me — no one ever did. After a week, I drove to the site and contacted the listed agents, Nico Conte and Lisa Banga. Mr. Conte ignored my first message. When I messaged the second number, Ms. Banga informed me that he was off until Tuesday. I asked if I could make an appointment to view — no reply. A week later, I notified Mr. Conte that I’d be at the development for viewing. He finally responded, saying he was on leave. When I asked when he’d be back — silence again. When I requested sales information, his response was, “when I get time and on my laptop,” adding that “units are sold voetstoots.” Up to now, neither agent has sent any details or arranged a viewing. This is shockingly poor service for anyone genuinely interested in purchasing a unit. If these are the only two representatives for Mason Arbour Town, the developers should urgently review how their brand is being represented. I would appreciate a call from IHSPM management or the Mason Arbour Town developers to address this and provide feedback.
Helpful (0)
|Replies (0)CG
Claudia G
1 reviews | Active since Jan 2020
17 Oct 2025, 18:13
Unprofessional agents at IHSPM Real Estate - Mason Arbour Town Umbogintwini Amanzimtoti
Title: Unprofessional Agents at IHSPM Real Estate – Mason Arbour Town I enquired about Mason Arbour Town in Umbogintwini through the official website and received confirmation that an agent would contact me — no one ever did. After a week, I drove to the site and contacted the listed agents, Nico Conte and Lisa Banga. Mr. Conte ignored my first message. When I messaged the second number, Ms. Banga informed me that he was off until Tuesday. I asked if I could make an appointment to view — no reply. A week later, I notified Mr. Conte that I’d be at the development for viewing. He finally responded, saying he was on leave. When I asked when he’d be back — silence again. When I requested sales information, his response was, “when I get time and on my laptop,” adding that “units are sold voetstoots.” Up to now, neither agent has sent any details or arranged a viewing. This is shockingly poor service for anyone genuinely interested in purchasing a unit. If these are the only two representatives for Mason Arbour Town, the developers should urgently review how their brand is being represented. I would appreciate a call from IHSPM management or the Mason Arbour Town developers to address this and provide feedback.
0
Replies (0)IC
IHS C
1 reviews | Active since Jan 2020
16 Oct 2025, 19:27
IHS Property Management Enough is enough!
Worst experience from a rental property management company! The staff managing URBAN RIDGE EAST is the worst! Very rude and they have very unorthodox ways of conducting business. How do you debit an account without approval or acknowledgement of a quotation? Then when you ask for proof there is none from their side. We had submitted so many maintenance reports none of which were attended to or acknowledged by the landlords then they double debit ********ly. This is enough now. IHS Property Management: Unfair practices? Unauthorized debits? Share your experience and join the movement. Email IHSclasscomplaint@gmail.com
Helpful (0)
|Replies (0)IC
IHS C
1 reviews | Active since Jan 2020
16 Oct 2025, 19:27
IHS Property Management Enough is enough!
Worst experience from a rental property management company! The staff managing URBAN RIDGE EAST is the worst! Very rude and they have very unorthodox ways of conducting business. How do you debit an account without approval or acknowledgement of a quotation? Then when you ask for proof there is none from their side. We had submitted so many maintenance reports none of which were attended to or acknowledged by the landlords then they double debit ********ly. This is enough now. IHS Property Management: Unfair practices? Unauthorized debits? Share your experience and join the movement. Email IHSclasscomplaint@gmail.com
0
Replies (0)EZ
Eckart Z
1 reviews | Active since Jan 2020
22 Sept 2025, 08:41
Avoid IHSPM property rentals such as Cussonia central
DO NOT rent any property from IHSPM owned or managed complex. They are underhanded, and their building standards are non compliant. Damage caused by sub-standard installations are pushed on to the tenant account, so this is a very dangerous undertaking to enter into any business relation ship on any of their properties.
Helpful (0)
|Replies (0)EZ
Eckart Z
1 reviews | Active since Jan 2020
22 Sept 2025, 08:41
Avoid IHSPM property rentals such as Cussonia central
DO NOT rent any property from IHSPM owned or managed complex. They are underhanded, and their building standards are non compliant. Damage caused by sub-standard installations are pushed on to the tenant account, so this is a very dangerous undertaking to enter into any business relation ship on any of their properties.
0
Replies (0)SM
Slondiwe M
1 reviews | Active since Jan 2020
23 Aug 2025, 16:38
Water
For your own mental health don’t move here, the water is always warm even if you turn the geyser on for hours!!! Also the shower pressure is low low
Helpful (0)
|Replies (0)SM
Slondiwe M
1 reviews | Active since Jan 2020
23 Aug 2025, 16:38
Water
For your own mental health don’t move here, the water is always warm even if you turn the geyser on for hours!!! Also the shower pressure is low low
0
Replies (0)