CG
Claudia G
Active since Jun 2017
26
Reviews
0
Industries
Reviews
26 reviews4 months ago
Dischem advertised product does not exist & no follow-up from Head Office
On 18 December, I visited Dischem La Lucia Mall specifically to purchase an item advertised in Dischem’s Better Rewards Brochure (page 25, valid 9 Dec – 11 Jan 2026): Braun 7-in-1 Series 5 Shaver Normal price: R1,369.00 Better Rewards member price: R684.50 (50% off) At the La Lucia branch, the item was not available on the shelves. I asked the front desk to assist by checking stock or identifying another branch that carries the item. I was told that “this item does not exist”, and therefore they could not tell me which store might have it. No further assistance was offered. I then requested Dischem Head Office contact details, which were provided. I phoned Dischem Client Services on 19 December at 09h38 (010 589 2200) and spoke to a Client Liaison Officer. I explained that the branch said the item does not exist, which is why I was calling Head Office. The response I received was dismissive — I was told “the branch should have helped you”, followed by silence. Eventually, I was told that the matter would be checked with the promotions department and that I would receive a call back. Today is 21 December, and no one has contacted me. This raises serious concerns: Why is an item advertised nationally if branches claim it does not exist? Why can neither branch staff nor Head Office provide basic information about an advertised promotion? Why is there no follow-up from Client Services after committing to call a customer back? I am a loyal Dischem customer and wanted to buy this shaver as a Christmas gift for my nephew. Instead, I have been left disappointed and frustrated by the lack of accountability and service — particularly at Head Office level, where one would expect resolution, not deflection. I am requesting that this matter be investigated and that Dischem provide: An explanation as to why this item was advertised if it is allegedly unavailable or non-existent Feedback on the lack of service and follow-up from Client Services Clear confirmation on whether this product was ever available and where customers were expected to purchase it This experience does not reflect the standard of service I expect from Dischem.
0 replies
4 months ago
Dischem advertised product does not exist and no follow up from Head office
On 18 December, I visited Dischem La Lucia Mall specifically to purchase an item advertised in Dischem’s Better Rewards Brochure (page 25, valid 9 Dec – 11 Jan 2026): Braun 7-in-1 Series 5 Shaver Normal price: R1,369.00 Better Rewards member price: R684.50 (50% off) At the La Lucia branch, the item was not available on the shelves. I asked the front desk to assist by checking stock or identifying another branch that carries the item. I was told that “this item does not exist”, and therefore they could not tell me which store might have it. No further assistance was offered. I then requested Dischem Head Office contact details, which were provided. I phoned Dischem Client Services on 19 December at 09h38 (010 589 2200) and spoke to a Client Liaison Officer. I explained that the branch said the item does not exist, which is why I was calling Head Office. The response I received was dismissive — I was told “the branch should have helped you”, followed by silence. Eventually, I was told that the matter would be checked with the promotions department and that I would receive a call back. Today is 21 December, and no one has contacted me. This raises serious concerns: Why is an item advertised nationally if branches claim it does not exist? Why can neither branch staff nor Head Office provide basic information about an advertised promotion? Why is there no follow-up from Client Services after committing to call a customer back? I am a loyal Dischem customer and wanted to buy this shaver as a Christmas gift for my nephew. Instead, I have been left disappointed and frustrated by the lack of accountability and service — particularly at Head Office level, where one would expect resolution, not deflection. I am requesting that this matter be investigated and that Dischem provide: An explanation as to why this item was advertised if it is allegedly unavailable or non-existent Feedback on the lack of service and follow-up from Client Services Clear confirmation on whether this product was ever available and where customers were expected to purchase it This experience does not reflect the standard of service I expect from Dischem.
0 replies
6 months ago
Unprofessional agents at IHSPM Real Estate - Mason Arbour Town Umbogintwini Amanzimtoti
Title: Unprofessional Agents at IHSPM Real Estate – Mason Arbour Town I enquired about Mason Arbour Town in Umbogintwini through the official website and received confirmation that an agent would contact me — no one ever did. After a week, I drove to the site and contacted the listed agents, Nico Conte and Lisa Banga. Mr. Conte ignored my first message. When I messaged the second number, Ms. Banga informed me that he was off until Tuesday. I asked if I could make an appointment to view — no reply. A week later, I notified Mr. Conte that I’d be at the development for viewing. He finally responded, saying he was on leave. When I asked when he’d be back — silence again. When I requested sales information, his response was, “when I get time and on my laptop,” adding that “units are sold voetstoots.” Up to now, neither agent has sent any details or arranged a viewing. This is shockingly poor service for anyone genuinely interested in purchasing a unit. If these are the only two representatives for Mason Arbour Town, the developers should urgently review how their brand is being represented. I would appreciate a call from IHSPM management or the Mason Arbour Town developers to address this and provide feedback.
0 replies
11 months ago
Excellent Service Delivery Hyundai Umhlanga
Excellent Service Delivery by Mr. Andrew Krishun – Hyundai Umhlanga I would like to commend Mr. Andrew Krishun for his outstanding service every time my Hyundai is checked in at Hyundai Umhlanga. His commitment to going the extra mile ensures that we receive the best possible care and attention. In today’s fast-paced world, it’s rare to find a dealership that truly values its clients and consistently strives for service excellence. Hyundai Umhlanga, through the dedication of individuals like Mr. Krishun, sets a shining example of what customer service should be. Well done, and thank you for making each visit a pleasure. Regards M Hitmann
0 replies
16 months ago
The treatment a Key Care Plus patient can expect from a Provider linked to the network.
Dear Discovery I am writing to express my deep concern and dissatisfaction regarding my recent experience at RP Parsotam Optometrist in Queensburgh. As a Key Care Plus Discovery medical aid patient member nr 732917910, I feel it is important to bring this matter to your attention for further investigation and resolution. Prior to my appointment, I contacted the practice to confirm that they accepted Key Care Plus and charged according to the Key Care Packages. However, during my visit, I was shocked to discover that my bill amounted to approximately R3,900 for scripted lenses (with no add-ons) and the consultation, my father gave me for Christmas a frame to use. Out of this amount, I was informed that I am liable for approximately R1,900. When I requested a detailed printout of the charges, this request was denied. Furthermore, when I inquired why I was not being billed according to the Key Care Plus rates, I did not receive a satisfactory explanation and I was left deeply embarrased. To provide some context, during my previous consultation two years ago, I paid an additional amount for Blue Block tinting as I spend extended periods on the computer, and the glare affects my eyes. However, after consulting with Spec Savers a few months ago, I was informed that the tint does not efficiently block computer rays. For this reason, I did not request this add-on for my new lenses. Despite this, I also noticed a charge of approximately R1,340 for contact lenses on my card previously dispensed to me. When I queried this with the staff member, she became defensive, leaving me feeling embarrassed and uncomfortable. My aunt, who was accompanying me, stepped in to assist, but the situation escalated further. The owner of the practice then approached my aunt and stated that "this is what it costs for scripted lenses," and he does not need to explain why he is not charging Key Care Plus rates. He further mentioned that his charges are not answerable to Discovery and suggested that my aunt take the script and leave. My aunt was left in shock and deeply embarrassed by this interaction. Given my current financial situation and unemployment, my father pays for my Key Care Plus Discovery medical aid. I always ensure that I inform practices of my need to be billed according to the Key Care Plus package. After returning home, my aunt contacted another Key Care Plus provider, who informed her that once the consultation is charged to medical aid outside of the Key Care Package, the package becomes null and void for use at any other Key Care Plus optometrist. My aunt immediately messaged RP Parsotam Optometrist, requesting that they do not charge the consultation to medical aid and that she would pay the R700 consultation fee in cash. However, when she arrived at the practice the following Monday morning to pay, she was informed by the staff member that paying cash was not an option and that the consultation fee would be charged to medical aid regardless of our request. This lack of flexibility and understanding left us feeling frustrated and helpless. My aunt then contacted Discovery's Optometric Department and spoke with Lerato, who provided exceptional assistance. Lerato confirmed that contact lenses, which were never dispensed, had indeed been charged to my medical aid. She assured us that Discovery would follow up with the practice regarding this matter. Lerato also informed us that if the R700 consultation fee was paid in cash, the practice could reverse the charge to the medical aid, allowing me to use my Key Care Plus package at another optometrist. My aunt immediately returned to RP Parsotam Optometrist and paid the consultation fee in cash. We are now awaiting feedback from Discovery regarding the investigation into the contact lenses that were charged but never dispensed. This entire experience has left both my aunt and me feeling embarrassed, shocked, and disheartened by the lengths the owner of the practice went to secure payment, seemingly at the expense of ethical and professional standards. I kindly request that this matter be thoroughly investigated and appropriate action taken to ensure that no other patient has to endure such an ordeal. I also hope to receive updates regarding the investigation into the contact lens charges and confirmation that my Key Care Plus package remains valid for use at another provider. Thank you for your attention to this matter. I look forward to your response. Kind regards,
112 replies
20 months ago
Exceptional Service delivery South Coast Fingerprinting
I had an exemplary experience with SC Fingerprinting. I highly recommend their services, especially for anyone in need of a police clearance report, Expungements or any related service in South Africa. After reaching out to multiple agencies and receiving no responses, I was pleasantly surprised when I contacted SC Fingerprinting and received a prompt and informative response from Danielle Nevett, even on a Public Holiday I received much-needed information. Danielle Nevett assured me that she would provide the required information and documentation, and she did so as promised. The level of service provided by Danielle Nevett far exceeded my expectations, especially considering the usual standard of service delivery in South Africa. I am truly grateful for her exceptional dedication, including returning my calls and providing much-needed information even on Sundays and public holidays. Finally, thank you for keeping me informed every step of the way - until everything was sorted within the timeframe given by you - you are amazing and I appreciate you.
0 replies
31 months ago
Mr M Sheik, Ikhokha Umhlanga IT support - Amazing service
We had an issue with our 2 Ikhoka machines as our profiles were not listed correctly upon registration. This made it challenging to work with them, so we decided to visit Ikhoka Umhlanga for a one-on-one meeting to re-program our machines and enhance our experience. Unfortunately, upon arrival, we had to wait for the receptionist, who seemed uninterested in our problems. We requested management to allocate someone who could give us the attention we needed, and Mr. M Sheik was appointed to us. He exceeded our expectations by being friendly, willing to help, and spending three hours with us. He ensured all the relevant information was updated to work for our business and re-programmed our machines. Moreover, he made sure we understood how to use them. This service level is non-existent within South Africa, BUT we managed to find it at Ikhokha Umhlanga. We commend Mr. Sheik for his patience, passion, and exceptional service. He made us feel valued and helped us use the Ikhoka machine proficiently. We are still talking about the amazing service we received and will certainly recommend Ikhoka to everyone. Management should take pride in having such a dedicated employee like Mr. M Sheik.
131 replies
33 months ago
The NO service Level we as clients have to endure from Nedbank
I have been asking Nedbank for help, for the past 6 weeks and all I received from Nedbank was one bad service after another. I am going to try and keep it short; It started with my Pocket savings account - which I created to transfer a little bit of savings into each month from my Main Savings account. I found that money had been debited monthly from my Pocket savings account by an "African Life" situated in Mauritius. I went to the Queensburgh branch and asked the receptionist to speak to a consultant in regard to funds being debited from my savings pocket. Was asked to sit down, not given a ticket. I realised that other clients were being taken ahead of me, that were issued a ticket. I went to the lady and asked what the situation was in regard to me not getting a ticket. The lady then went to the consultant and I was informed that "I did not make an appointment and that I must wait my turn", having heard this I took offence as I was not given a ticket and was querying the fact that I am sitting and not being called. Having been spoken to in that tone, I informed the consultant and the receptionist that I will be going to another branch to try and get help and I left. I waited until the Gateway branch opened after the revamp. I was lucky in getting seen by a consultant within a few minutes.I raised the fact that I needed my Investment to be re-invested due to being close to its maturity date - the consultant managed to do this with me on my app. Once this has been finalised I informed the consultant that there is money being debited from my pocket savings account that I have not authorised. I was informed that nothing can be done at the branch level and that I must phone the call centre and lodge a complaint once I get home. Found this to be strange as normally the help from a call centre is limited and I asked if at least a "notice can be issued that it is unauthorized and not to allow the money to be taken off my savings pocket". We managed to get this done, but I was informed that this will not guarantee that the money will not be taken off at the end of the month.I got home and phoned the Helpdesk phone number I was given by the consultant, I ended up being transferred from consultant to consultant with no help. With tears, I finally asked to speak to a manager. Was finally able to speak to the manager and explained the above - and the no-help situation. Was informed that it will be looked into and apologies for the bad service I received thus far.Having no feedback whatsoever on the situation and how it is possible for a company to debit my pocket savings account - I assumed that investigations are still being performed. To receive an SMS that my savings pocket is overdrawn and I need to settle or my credit rating will be affected.I phoned Helpdesk as previously informed at the branch level and again got the run around to be told that I have been miss informed but that I opened a monthly subscription to be debited from my savings pocket! I could see that I was getting nowhere and booked an appointment via my app with a bank consultant at the Queensburgh branch - knowing the trouble I had previously not booking an appointment. I received a confirmation via my banking app: your appointment of 30 min is confirmed with Cindy Pillay at 11h00am on the 25th of July 2023. I arrived at the Queensburgh branch at 10h50am. I showed the Consultant(I found later was, in fact, the Manager Mrs Rakubar) at the front desk, my appointment confirmation. To be told "Not sure why you made an appointment with Cindy Pillay? She is currently on leave. If the service level I had to endure from Nedbank up until now was not bad enough - this was an absolute shocker. I was asked why I made an appointment with a staff member that is currently on leave. I informed the lady, the manager, that I merely went onto my app and I booked an appointment, I did not ask to speak to Cindy Pillay - I was booked to see this lady. I was then rudely asked, "What it is that I am here for". I tried explaining my problem but was interrupted rudely, the lady is on leave and the problem I am trying to sort out cannot be helped at the branch level. I must have given my phone to somebody as no one at the branch level can place a debit order on a savings pocket - I need to go home and phone the Nedbank customer helpdesk - I then informed the lady(Manager) that I am not moving from here until I close my account!I was then without an apology for Nedbank booking me with a staff member that is on leave, asked to take a ticket number and await my turn to be seen by Soso Mzamane 30min later. At this point, I was at breaking point sat down and asked Soso Mzamane to close my account. Without any explanation of what the next step is, I was told to place my thumb on the pad. I asked for my credit card and investment not to be touched as I need access to these accounts via my phone app. I was then informed that I had to pay the amount that was underdrawn on my savings pocket - I was not in agreement as I never gave anybody access to my pocket savings account - but it is a losing battle and when I argued with Mrs Mzamane, she would just ignore me and look past me and smile - which infuriated me more. I was then informed to sign the forms - I asked for copies as clearly I was not given any. I was asked to go to the teller and once that has been finalised I can go home. I requested a confirmation letter via e-mail to confirm the closure of my account. I then asked if I need a ticket to be seen by the teller as previously I was not seen without a ticket! No ticket is required and I must just go through to the teller.Another Shocker, I stand at the teller awaiting my turn - to find that other ticket numbers are being called and I am left standing - it is an insult upon insult! I then asked the new lady at the reception desk and she gave me a ticket - I had to wait my turn for another 20mi****** I was seen by the teller, confusion was raised as to why the savings pocket was actually frozen by the "Help desk", I informed the teller that I raised it as *****ulent but nothing seems to come of it the reason I am now closing my account. There was still a miss understanding and I was asked to go onto my app and transfer funds. I informed the teller that Mrs Mzamane has deleted my savings account from my app and that I am not able to do this. The teller had to phone Mrs Mzamane on 2 occasions to establish what to do next. I was then asked to go outside to draw the money and come back to the teller. It was during this time that you contacted me and I did not answer my phone.To end off, it has been a **********, shocking service level that I had to experience. Seeing that it was the manager that was at the front desk today, it goes without saying "The reason the level of service is shocking within this branch". No apologies can make up for what I had to endure and I hope at least a note is made and that other clients do not have to face this kind of service!!
0 replies
33 months ago
Shocking non Service delivery to a valued client - I need answers
This non-committed service level to valued clients is what can be expected from STANDARD BANK. Firstly I was stationed in Zambia, did a international transfer to Cypress for my son who is due to work there on the 21st July 2023. Had issues with the transfer and tried all listed international customer care numbers available for contacting a consultant. "The number is incorrect carefully re-dial". Last resort I contacted a family member in SA to try and get in touch with a bank official. We managed to locate my branch's Manager Sithabile Nkosi of Queensburg KZN branch. My family member explained to Mrs Nkosi what the urgency is and was told that the matter will be looked into. I then immediately phoned the same number 031-4899208 but no answer and I left a message. Received NO REPLY BACK. I however managed to email a bank official Linda Govender who answered me back and escalated the matter to the relevant department. Once I returned back from Zambia, Monday I firstly went to the branch - to find a shocking 'NO STAFF' Branch everyone is working remotely and that I need to pick up the phone and phone the relevant person???? What is happening to the Standard Bank industry - we as client cannot get any answers via call center - a music scene plays in your ear for up to an hour. I then established that the person I did a transfer to is a **** and that the apartment does not exist. It took me all day on the 17th July to try and GET IN TOUCH WITH ANY INTERNATIONAL department official. Once I got in touch with an official via e-mail. After back and forth and questions being asked. THE BANK OFFICIALS CANNOT GET WHAT THE PROBLEM IS - ultimately got back to me with this message: "ask the person you transferred the money to - to return the R40 000-00 back to you"! Are you seriously asking me to do that - I am speechless. I NEED TO KNOW WHERE I STAND WITH STANDARD BANK NOT HAVING COMPETENT STAFF That can firstly answer phone and secondly HELP YOU WHEN YOU ARE IN DESPERATE NEED OF HELP. I need a senior manager to look into this matter for me ASAP. As I cannot get to talk to any staff member without having to wait for an hour on the phone or get a worthless result to my "R40 000-00" that I am trying to recoup. As of today - NO REPLY SINCE THE WORTHLESS REPLY I GOT YESTERDAY VIA EMAIL. Please can a senior Manager get in touch with me ASAP.
60 replies
38 months ago
Citiq Pre Paid
My initial start with Citiq Prepaid was a nightmare in itself. I passed that hurdle to now having to face their shocking service delivery again. Was told the tenant pays the "fee - making them money" and I pay for the meter rental each month only. It so happens the tenant gets less energy to load and use in order to warrant the "service fee" and I am paid less as the "so-called fee" that the tenant pays I now also get less!!! When tried to reason with SUPERVISOR, "I am now going to drop the phone as we are not getting anywhere". This company is a rip-off and if anybody is thinking of getting a Pre-Paid meter - think again before you use this company as there is no service when you need it. It is a "Take it or Leave it" just like everything else we come to expect in South Africa.
53 replies
Review Distribution
5 Star
4 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
22 (84.61538461538461%)