Ikeja
Verified Business
|4|413 Reviews (last 12 months)|Responds in 3h 55m
Ikeja
Verified Business
|4
413 Reviews (last 12 months)
Responds in 3h 55m
Scores reflect the Overall AI Score for each category
Ikeja
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Ikeja shows a sharply divided customer experience. In-store and field technician interactions receive extensive praise for named agents like Athi, Albert, Mbali, and WC Team 3, while network stability and WhatsApp support response times generate significant frustration. Customers value affordability and friendly staff but cite recurring disconnections, slow fault resolution, and refund disputes as critical pain points damaging long-term loyalty.
Replied to 99% of negative reviews
Reply time on negative reviews: 10h 19m
TrustIndex
8.5
Ranking
#6
in Fibre & Broadband
Reply Time
3h 55m
NPS Score
13
Recommended: Likely
Replied to 99% of negative reviews
Reply time on negative reviews: 10h 19m
Sep '25 - Aug '26
Based on recent customer reviews, Ikeja shows a sharply divided customer experience. In-store and field technician interactions receive extensive praise for named agents like Athi, Albert, Mbali, and WC Team 3, while network stability and WhatsApp support response times generate significant frustration. Customers value affordability and friendly staff but cite recurring disconnections, slow fault resolution, and refund disputes as critical pain points damaging long-term loyalty.
Ikeja's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Named branch agents including Athi at Philippi, Albert and Mbali at Tembisa, and WC Team 3 technicians Theo and Bongani receive consistent praise for patience, professionalism, and going the extra mile to resolve customer issues warmly.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
It had its ups and down but so far so good .
1 reviews | Active since May 2026
It had its ups and down but so far so good .
1 reviews | Active since Feb 2018
We reported disconnection on 15/05/2026 and they informed us that TAT for a technician to come is 7 working days as they could not resolve the issue remotely. It's the 9th working day and we have not been contacted. We have a child who depends on the connection to do her homework and assignments. Can we please be assisted Ikeja31054
1 reviews | Active since Feb 2018
We reported disconnection on 15/05/2026 and they informed us that TAT for a technician to come is 7 working days as they could not resolve the issue remotely. It's the 9th working day and we have not been contacted. We have a child who depends on the connection to do her homework and assignments. Can we please be assisted Ikeja31054
The most common complaint about Ikeja, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. WhatsApp support is the dominant complaint channel with customers waiting hours for replies, chats being closed prematurely, and no proactive outage notifications. Callbacks are inconsistent and escalations frequently fail to produce timely resolutions, eroding trust.
Ikeja scores 2.6 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Customer Service (4); their weakest is Billing & Contracts (1.8). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.9). How is the AI Score calculated? →
Ikeja has a TrustIndex of 8.5 out of 10 on Hellopeter, based on 413 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 10 hours 19 min. Hellopeter has tracked Ikeja across 889 total reviews. How is the TrustIndex calculated? →