IF
Imperial Ford Paarden Eiland
Unclaimed Business
IF
Imperial Ford Paarden Eiland
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Lana V
1 reviews | Active since Jan 2020
14 Oct 2024, 10:30
Very Poor Service Delivery
I bought a brand new Ford Ranger D/C in 2018. I have had issues with the radio not playing at intermittend intervals, from the onset.This I have reported with each annual service and subsequently booked the vehicle in for the radio issue, on 3 separate occasions. The problem still persist the biggest issue, besides not being able to resolve a problem over the duration of 6 years, is the lack of communication, feedback and understanding the impact of the issue.Not even the Dealer Principle Wernich Stipp, bothers to respond to any communication it is up to me to drive this at nauseam. This is the worst service I have ever encountered, bearing in mind, this was a not so cheap, new car. I am still awaiting feedback on the way forward, as I speak. They have no focus on customer centricity l not even the basics is adhered too.
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Lana V
1 reviews | Active since Jan 2020
14 Oct 2024, 10:30
Very Poor Service Delivery
I bought a brand new Ford Ranger D/C in 2018. I have had issues with the radio not playing at intermittend intervals, from the onset.This I have reported with each annual service and subsequently booked the vehicle in for the radio issue, on 3 separate occasions. The problem still persist the biggest issue, besides not being able to resolve a problem over the duration of 6 years, is the lack of communication, feedback and understanding the impact of the issue.Not even the Dealer Principle Wernich Stipp, bothers to respond to any communication it is up to me to drive this at nauseam. This is the worst service I have ever encountered, bearing in mind, this was a not so cheap, new car. I am still awaiting feedback on the way forward, as I speak. They have no focus on customer centricity l not even the basics is adhered too.
0
Replies (0)XN
Xoliswa N
1 reviews | Active since Jan 2020
15 Nov 2019, 15:54
Bad service
I experience a problem with ford, booked in my car on the 4th October 2019 for clutch problem , they call me on the following week on Monday told me that my car have a gear box problem , I told them that my car still under mechanical warranty , she ask the insurance details , I email to the lady was dealing with my car , again she called on Tuesday to tell me that my car problem cost about R75000 exclusive labour , I was so shocked but I just say speak to my insurance and then we take it from there , they keep quiet again 3fays after I call the lady she said she call my insurance when I call my insurance they said they didn't receive any call in connection with my car and what was worse they not communicating with me until I call them myself , they call my insurance on the 21st October since from the 4th my car was with them , when they arrange with my insurance , my insurance tell them to notify me that they going to strip the car to take pictures for the damage but not a single call from them notifying me , when I went to them to find out that lady told me that everything stuck in the admin she ask all documents from admin , I call again to speak to the manager the manger told me that he will sort up , I went there again on the end of October she promised that they will strip the car , and the insurance called me told me that is no communication with them its almost a month now , I went to them to take my car to another mechanic where they diagnosed the car that its clutch problem , what I'm trying to say the service at imperial ford paarden eiland is very bad.
Helpful (0)
|Replies (0)XN
Xoliswa N
1 reviews | Active since Jan 2020
15 Nov 2019, 15:54
Bad service
I experience a problem with ford, booked in my car on the 4th October 2019 for clutch problem , they call me on the following week on Monday told me that my car have a gear box problem , I told them that my car still under mechanical warranty , she ask the insurance details , I email to the lady was dealing with my car , again she called on Tuesday to tell me that my car problem cost about R75000 exclusive labour , I was so shocked but I just say speak to my insurance and then we take it from there , they keep quiet again 3fays after I call the lady she said she call my insurance when I call my insurance they said they didn't receive any call in connection with my car and what was worse they not communicating with me until I call them myself , they call my insurance on the 21st October since from the 4th my car was with them , when they arrange with my insurance , my insurance tell them to notify me that they going to strip the car to take pictures for the damage but not a single call from them notifying me , when I went to them to find out that lady told me that everything stuck in the admin she ask all documents from admin , I call again to speak to the manager the manger told me that he will sort up , I went there again on the end of October she promised that they will strip the car , and the insurance called me told me that is no communication with them its almost a month now , I went to them to take my car to another mechanic where they diagnosed the car that its clutch problem , what I'm trying to say the service at imperial ford paarden eiland is very bad.
0
Replies (0)TM
Tanya M
1 reviews | Active since Jan 2020
26 Jun 2019, 08:30
Mechanic hand marks left on my clean car
I took my car in for service last Wednesday and took it back again yesterday for Ford to fix blocked ducts that sprays water onto my windshield. As I was driving home, I saw hand marks against the driver side panel next to the door, as well as hand marks on the bonnet of my car. The mechanics that worked on the car clearly didn't wipe their hands or bother to wipe off their hand marks left on my car. This a 2018 Ford Figo and I am very upset about this. I called Ford Paarden Eiland this morning and the lady said someone will get back to me, it's been more than two hours now and no one has phoned me back yet. Please think twice before taking your car in for a service at Ford Paarden Eiland, they have no respect for your car.
Helpful (0)
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Tanya M
1 reviews | Active since Jan 2020
26 Jun 2019, 08:30
Mechanic hand marks left on my clean car
I took my car in for service last Wednesday and took it back again yesterday for Ford to fix blocked ducts that sprays water onto my windshield. As I was driving home, I saw hand marks against the driver side panel next to the door, as well as hand marks on the bonnet of my car. The mechanics that worked on the car clearly didn't wipe their hands or bother to wipe off their hand marks left on my car. This a 2018 Ford Figo and I am very upset about this. I called Ford Paarden Eiland this morning and the lady said someone will get back to me, it's been more than two hours now and no one has phoned me back yet. Please think twice before taking your car in for a service at Ford Paarden Eiland, they have no respect for your car.
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