TM
Tanya M
Active since Jun 2019
4
Reviews
0
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Reviews
4 reviews26 months ago
Telkom the TERRIBLE
On 12 January we renewed two cellphone contracts with Telkom, 2 Samsung A34 5g handsets, we were assisted by Ashley at Telkom N1 City. after a few days the one phone started giving problems, whereby Whatsapp could not be accessed, this was after the initial 7 days OOB failure window. we went to Telkom, they advised a technician will need to look at the phone, the contact number was given to the consultant, and while we were there, she said she was chatting to the person who would assist us the next day, he would call to arrange a time when we could come to the store. The next day my partner took half day leave, by 1pm no one has called to arrange a meeting, he went to to the store, only to be told the technician is off from work! He was then advised to take out two other contracts on top of these two new ones, or bring both phones in as they cannot help him (and keep paying the contract without any handsets !) Ridiculous as this is, my partner left the store and someone then suggested we go to Samsung in Edward street, Bellville. Saturday 3 February we went to Samsung, handed in the handset, and 2 hours later got it back, fixed. Its just had to be restored to factory reset. Now tell me how it could not have been done at Telkom, with Technicians on site??? Why were we told to take on additional contracts? (******ion maybe??!!!) No one had the courtesy to keep in contact with us They flat out said they could not help us, which is is disgusting to say the least, as after sales service is non existent, no wonder you are losing clients and getting so many bad reviews!! We have bound ourselves to another 24 month contract with you, a grave error on our part, but this will definitely be the last renewal!!
0 replies
30 months ago
****** Moments
We went for a holiday at Montagu springs in July of 2023 from the 13th until the 17th. The Saturday evening 15th of July clothes and swimming towels were hung on the line to dry as the kids went swimming that day. We were booked in at the Villas right next to the border of the resort up the mountain. The next morning the clothes and towels were gone. We reported this to the office and Ruth, one of the managers took doen the details of the incident and our contact details - which they should have had as I made the booking) ND promised to get back to us during that same following work week. It's been 3 months now and we have not heard another word from Montagu Springs, no formal apology, reimbur*****t, voucher, phone call, email, nothing. Back in 2019 was the first time I went to the resort, and I had a beautifully perfect time, at the same set of units, the Villas, and without any issues, thus year we went again, but I will never go back or recommend anyone else to go, their humane aspect is non existent.
0 replies
70 months ago
Hifi Corp - Broken fridge, broken promise
In 2018 we bought items to the value of R15000.00 cash at the store, a Hisense fridge, Defy gas stove and a Univa chest freezer. About a month ago the Hisense fridge started giving us problems, whereby the drainage hole at the back of the fridge was not channeling the water to the drip tray at the bottom back of the fridge, in addition, the fridge is over frosted right above the first freezer tray, so much that we cannot close the door properly, which means if we buy meat and frozen items, it will go off as the door cannot close, keeping the items frozen. We called Hisense, a Technician came out and advised that the fridge cannot be fixed, Hifi Corp needs to refund us and replace the fridge with a new exact same model. When we got to Hifi Corp on Sunday 12 July 2020, our details were taken by the floor staff and said we will be contacted that coming week. No one called us so we decided to go back to the store Saturday 18 July 2020 and hear for ourselves what the progress was. We were advised that the fridge is discontinued so we wont be able to get our exact same fridge, we can get the credit of R6999, that we paid for the fridge and choose another fridge that is on the floor, but we will need to pay R450 for delivery of the new fridge and collection of the old one. They showed us a Defy 348L black fridge that was R500 more than ours but smaller in size. This was info that the sales lady gave us, the manager, Danie, did not even bother to ask us what the problem is or give us a better solution. According to the sales staff, he in general does not listen to the clients that come with an issue, and gives the worst possible options just to get the client out of the store, we are not the first unhappy customers. Why do I need to pay for delivery and collection if my item is still under warranty, why does Hifi Corp offer me a smaller fridge at a higher price than what I paid for and still expect me to pay an extra R500. These items were bought cash and we asked for free delivery since it was a cash sale, now you want to make up delivery/collection costs. We then contacted Hisense warehouse, and they confirmed that they have this specific fridge still available for purchase. We have been misled with incorrect information and the staff or manager probably thought we would not bother to do our own investigation. Would it really be worthwhile to lose even more clients during this time where all stores actually need the sales? Would you really have a manager that drives people away from the store, instead of giving good customer service to get more valued clients? We are now sitting with a problematic fridge and no real options. However, i will tell you what my options are if i don't get refunded the fridge i bought, i will take this matter further with the consumer Ombutsman, you will not ignore us and hope we go away silently.
0 replies
83 months ago
Mechanic hand marks left on my clean car
I took my car in for service last Wednesday and took it back again yesterday for Ford to fix blocked ducts that sprays water onto my windshield. As I was driving home, I saw hand marks against the driver side panel next to the door, as well as hand marks on the bonnet of my car. The mechanics that worked on the car clearly didn't wipe their hands or bother to wipe off their hand marks left on my car. This a 2018 Ford Figo and I am very upset about this. I called Ford Paarden Eiland this morning and the lady said someone will get back to me, it's been more than two hours now and no one has phoned me back yet. Please think twice before taking your car in for a service at Ford Paarden Eiland, they have no respect for your car.
0 replies
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