LD
Lana V
Active since Mar 2012
3
Reviews
0
Industries
Reviews
3 reviews18 months ago
Very Poor Service Delivery
I bought a brand new Ford Ranger D/C in 2018. I have had issues with the radio not playing at intermittend intervals, from the onset.This I have reported with each annual service and subsequently booked the vehicle in for the radio issue, on 3 separate occasions. The problem still persist the biggest issue, besides not being able to resolve a problem over the duration of 6 years, is the lack of communication, feedback and understanding the impact of the issue.Not even the Dealer Principle Wernich Stipp, bothers to respond to any communication it is up to me to drive this at nauseam. This is the worst service I have ever encountered, bearing in mind, this was a not so cheap, new car. I am still awaiting feedback on the way forward, as I speak. They have no focus on customer centricity l not even the basics is adhered too.
0 replies
65 months ago
MTN Appalling Service
I am a MTN client, since the beginning of cell phones, the service has never been good, but lately it is non existing and borderline appalling. I have a data contract that expired 16 September 2020, I visited my nearest branch to cancel said contract on 29 August, the consultant logged a request to cancel the contract on expiry 16 September 2020. On 28 Oct. I called the retention line as an amount (R10.00 above the original contracted amount) was still being deducted via debit order, the consultant assured me that she had asked for the contract to be cancelled and all deductions to be credited to me. On 23 Nov. I went back to MTN Cape Gate, as the matter was still not resolved the consultant called the retention line and asked to talk to a supervisor. After holding for 20 min we ended the call as I was advised they would not pick up because it is too close to closing time. On 26 Nov. I called again, when asked to talk to a supervisor I held on for 20 min, after which I had to drop the call, as I had another engagement. If you have an MTN issue, good luck as you will not get it resolved they block your number even if you did pay. However they do not stop debit orders even after contracts expired and in spite of the data not being used. I e-mailed ICASA on 01 Dec. with no feedback to date so this might be another case of poor service delivery.
0 replies
127 months ago
Bad product
Hi I also had issues with my 900w Trimtech bought from Makro. After about 10 times using it, the gut would not feed. I had to manually feed the gut (the tap feed mechanism did not work) with the result that you make the gut too long and it hits the blade on the side to shorten it, damaging the black plastic cover. <br> Makro and SA Lawnmower services then advised that they will not cover the new gut spindle because it is clear that the trimmer was man handled. After a fight they agreed on covering 50%, however the very day I got the trimmer back, I had the same issue of the gut not feeding. I have subsequently met 3 other people (2 in Makro at returns) with the same issue.<br> One guy advised the tap feed does not work because the lawn is too soft and spongy, he said he taps on the paving and it works.This however does not work with my trimmer and needless to say, now it is man handled.<br> I will never by a Trimtech again and wanted to complain to Trimtech SA today, but if you say they are useless then I am not even going to waste my time.
75 replies
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5 Star
0 (0%)
4 Star
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3 Star
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2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)