Insurance broker and Insurer with zero customer service.

After almost 20+ years, being insured with B&B Sure and now Bryte and only claiming usual household maintenance repairs, we were subjects of an armed robbery in August. Over 2 months later and our claim is not settled. Bryte assessor's have treated ourselves and a supplier they visited to evaluate invoices etc, as if we are the criminals. The broker that waa recommended is Incompass.. Promises made by the assessor in the first meeting have not been honoured in any way and every loophole that they can manufacture, they have done! It is shocking that long standing customers with no big claim over 20 years gets treated like this. DO NOT insure with BRYTE and steer clear of Incompass! They do not have the customer's interests at heart. After such a traumatic experience that we went through, our insurer has insinuated that ourselves and our proof of existence of the items, cannot be trusted. Great, isn't it?! What is the good of having insurance for household contents? So what there are saying is that we'd better all specify every item in our homes, otherwise you have no hope of compensation...