WS
Wendy S
Active since Sep 2012
10
Reviews
0
Industries
Reviews
10 reviews22 months ago
NON-existent customer service
We would NOT even give 1 star to this company. We are very unhappy clients who are now in week 5 of our solar system not working correctly. Lushane and Cheslyn ignore our emails, where we have requested them or the person in charge of customer service to call us. They do not phone and they do not reply on email! We are lucky if the service center even responds to our emails and then they promise the world and that never happens. We asked GoSolr to remove the system and refund us after 5 days of it being in because of all the problems. They then promised that it would be sorted and as we have said it is now week 5 and STILL it is not working correctly. No one knows how to sort it out, and the inverter that they use seems to be very bad quality as we see many other clients with the same issues, and yet the CEO or any Director does not seem bothered that there are so many unhappy clients! They have taken our money with no problem, but don’t give the service in return. Think a few times before you get your solar installed with them!!!
3 replies
31 months ago
DON’T TOUCH CAR CARE WORKSHOP, WATERKLOOF, PRETORIA!!!
My VW Golf TSi, was towed to Car Care Workshop (CCW) in the first week of February 2023 as the oil pump had failed. A quote was given on 11 February 2023 and we gave them the go-ahead to fix the car as the ‘very confident’ owner, told us he had had a similar car to repair before. The first attempt at a repair took 3 weeks. When we fetched the car on 24 February 2023, it had damage on the bonnet and wheel arch, and had to be taken back on 27 February to go to a panel beater. Around 10 March, CCW fetched the car when the bodywork was repaired and then told us the car was back on the ramp as it wasn’t right yet. ‘A bit longer’ was a few months, with excuses of wrong parts ordered or parts not available and the list goes on. Very strange, being a VW, with parts readily available in SA. In the months from February to now – 23 November – we have fetched the car 3 times and had to take it back each time with either damage to the bodywork – twice, or oil pouring out of the engine, or the car not running correctly and the list goes on. The second time we fetched the car, an employee grabbed the key out of my husband’s hand and ran away with it, because we insisted on keeping back a small amount of the original bill, until we were satisfied. How do you treat clients like this?!! Out of desperation, (no car for 6 months with excuses), we took our complaint to the Motor Ombud on 2 August 2023 and our daughter was told by the owner of Car Care Workshop, that he would not work on the car any further until the Ombud had made a ruling. However, on 2 November, we got a whatsapp to say the car was fixed and ready for us to collect and we were sent a bill for all the extra parts they had replaced, PLUS R300 for FUEL, because ‘they drove the car for 500kms to test it’!!! We were not given a second quote for this new bill, (Consumer Protection Act has a lot to say about this) and we did not give them permission to drive the car for 500kms and it is now over NINE MONTHS, that they have had the car. We went to fetch the car on 20 November, and were told that unless we pay this second bill, we could not take OUR car!! So, no chance for us to drive it to make sure it is ACTUALLY repaired properly. We have not been shown any boxes with old parts in them, taken from the car to PROVE that they did in fact replace what they say they have and according to the Consumer Protection Act, repairing the car without our knowledge and without giving us a quote is against the law. We also question whether VW parts have been used. We were never offered a rental car, our car was damaged twice and had to be repaired, we paid the majority of the first bill, but LUCKILY kept back a small amount until the first body work damage was fixed. This new bill, which we knew nothing about, is substantial. What about our inconvenience with not having a car for 9 months, extra expense on our side and just generally a very bad experience from this company. We have no confidence that the car will be in good condition when we eventually get it. They do not deserve to be in business!!! THINK 100 times before you take any car to them.
0 replies
90 months ago
Dischem Brooklyn went back on their word
I had a problem that I emailed the Dispensary manager, Liana Pretorius, about and she agreed via email to assist me to sort it out. At the time, she was not in the store and then when she was, I was not able to go in. Today, when I went in, suddenly she can't help me anymore due to the time frame being too long since the email. How does one tell a client you will assist them and then change your mind. She was not available before now, plus she never indicated any time constraint in the email to me. What shocking client service, but then the store is not the same, since the old dispensary manager left. He was tops! I won't be buying from Dischem Brooklyn anymore!
0 replies
92 months ago
Bad quality leather wallet
My complaint is about a leather wallet, bought at the beginning of Sept 2018 for a 21st gift. The quality is terrible. The lining is pulling loose and another part as well. I have emailed the company, with no response. Emailed twice again, still no response! We had the wallet engraved as well - who will refund that money??
0 replies
92 months ago
Non-existent client service from Standard Bank
We are Private banking clients of Standard Bank and my husband has banked with Standard Bank since he was 18 years old. Currently we have had so many problems with them and one particular issue has been ongoing over the last 6 years. Of course they make excuses and pass the blame back to us, but we have email proof. Our home insurance is with them as well and we have hardly claimed over many years, yet the first two claims we have made in ages were both rejected due to 'not being covered by the policy', but they are the type of things that should be covered with the building and if not by Standard Bank, then by who? We are waiting to hear back from the Head of one of the departments since Monday last week, but no answer. Obviously our business is not important to them. What shocking service!
1 reply
125 months ago
No wonder the SA PO is going down the drain
I received a slip in my box on Friday 20 February which I took to Monument Park PO only to be told that the parcel had been sent to customs. The slip was never in my box until it was sent back - wrong box or just lying at the PO??<br> <br> So after a huge palaver to try to find out where the parcel was now, I was eventually given the number 011-961 6006/7 to all, which I did immediately. I spoke to Lesigo and she said that the parcel was in fact still with Customs as there was no return address on it. I know that my cousin ALWAYS puts her address on any parcel posted to me, so I am 100% sure was not correct anyway.<br> <br> Lesigo told me that she would request the parcel to be resent to Monument Park PO. I asked if I had to give any written proof or anything and was assured that I did not have to do anything more except wait to get another slip in my box.<br> <br> I have been on the phone 4 times today - cut off each time. Got through once and suddenly the parcel has been 'sent back to sender'. When I asked for the Manager, the phone was put down in my ear. How do I solve this?
0 replies
125 months ago
Shocking way to treat a client
2 weeks' ago I purchased 3 x Jo Borkett skirts in various sizes/designs for my daughter to try on. As none were suitable and I could only return them to the Menlyn store where I purchased them, I made a special trip to Menlyn today to do this. The lady who served me at customer services treated me like a criminal. <br> <br> First of all, she asked 'what seems to be the problem' with the skirts so I said they were not suitable with regards to size or style. She then proceeded to scrutinized the skirts, seemingly expecting to find some damage but it was obvious there was none.<br> <br> She then proceeded to tell me that she could not process the credit until a Jo Borkett sales person came to check the items and authorize the credit. She had attitude and there was no apology until I asked for the store manager. Apparently her name is Helen but I am still waiting for her to contact me! Shocking way to treat a customer and there is much more detail to this issue but not enough space here to list it!
1 reply
128 months ago
Shabby, tired Spa - nothing like the website
I wanted to treat my daughter to a 'mom and daughter Spa' for her 16th birthday. She has never been to a Spa. I have been to a few. How disappointed I was. The staff are friendly and obviously trying to do a good job, but the property is run down and shabby. Staff uniforms are old and tired. The gowns are old and stained around the neck, cheap slip slops instead of nice new slippers. Products are nothing to write home about - in fact what are they? No welcome drink, no special mention of her birthday, no fuss made, no chocolate and special drink (does not have to contain alcohol) at the end, no nice reception area. A total rip off and the 'excuse'? They are SLOWLY upgrading! So in the meantime, this cannot be called a 'Spa experience'!! False advertising - I am a VERY unhappy client and SO SO disappointed that the reason for doing this was TOTALLY spoiled... I will always remember my attempt to really spoil my daughter on her 16th as being messed up...
0 replies
130 months ago
What non existent customer service
Heaven forbid that you as the client don't like the way a staff member dealt with your problem. The deputy Manager tried to save the situation only for the Manager to mess it up big time. But that isn't all - the Regional Manager also tried to save things and apologise, but she asked what could be done to sort. When I made my suggestion, the GM Operations, chose to once again totally mess it up with a very high handed reply. I don't believe that the GM or Brooklyn Manager are really interested in sorting it. No attempt was made from their side to get a replacement book, offer a discount or get the staff in question to apologise personally. Nice to be able to mess up and then hide behind your bosses who mess it up again... Wow! I will think twice about going to this branch. Ordering online from somewhere else is a much better option! What shocking non-existent customer service!!! Rob and Marlize, I suggest you rethink your position as far as a customer is concerned. Shame on you.
0 replies
134 months ago
Theft of jewellery of a dying resident
My mom was in Nazareth House for 3 years before she passed away on 20 March 2015 at Nazareth. Last May 2014, her arm was broken by nursing staff due to rough handling and it was not reported and only found out over 2 weeks after it had happened. Then all sorts of excuses were made and the CEO of Nazareth met with me to try to soft-soap me into not taking the matter further. Not wanting to fight with them, I backed down. In March of the year she moved into Nazareth, my mom had fallen due to the negligence of an open door that should've been locked &
0 replies
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3 Star
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2 Star
5 (50%)
1 Star
5 (50%)