WS
Wendy S
Active since Sep 2012
15
Reviews
0
Industries
Reviews
15 reviews20 months ago
NON-existent customer service
We would NOT even give 1 star to this company. We are very unhappy clients who are now in week 5 of our solar system not working correctly. Lushane and Cheslyn ignore our emails, where we have requested them or the person in charge of customer service to call us. They do not phone and they do not reply on email! We are lucky if the service center even responds to our emails and then they promise the world and that never happens. We asked GoSolr to remove the system and refund us after 5 days of it being in because of all the problems. They then promised that it would be sorted and as we have said it is now week 5 and STILL it is not working correctly. No one knows how to sort it out, and the inverter that they use seems to be very bad quality as we see many other clients with the same issues, and yet the CEO or any Director does not seem bothered that there are so many unhappy clients! They have taken our money with no problem, but don’t give the service in return. Think a few times before you get your solar installed with them!!!
159 replies
20 months ago
NON-EXISTENT customer service
GoSolr does not even deserve a 1 star! This is the 5th week of non-existent customer service. I have emailed Lushane and Cheslyn, as well as the help desk etc etc. I have asked to be phoned and asked to speak to the DIRECTOR in charge of customer service, but everything gets ignored. GoSolr DO NOT DESERVE TO BE IN BUSINESS! Their Google reviews are shocking and how stupid we were to not take note of them. The CEO and directors should be ashamed of their company. DO NOT touch this company! After 5 days we told them to take the system out and refund us, but they promised they would sort it. This is THEFT!
0 replies
20 months ago
NON-EXISTENT customer service
GoSolr does not even deserve a 1 star! This is the 5th week of non-existent and *********** customer service. I have emailed Lushane and Cheslyn, as well as the help desk etc etc. I have asked to be phoned and asked to speak to the DIRECTOR in charge of customer service, but everything gets ignored. GoSolr DO NOT DESERVE TO BE IN BUSINESS! Their Google reviews are shocking and how stupid we were to not take note of them. The CEO and directors should be ashamed of their company. DO NOT touch this company! After 5 days we told them to take the system out and refund us, but they promised they would sort it. This is THEFT!
0 replies
29 months ago
DON’T TOUCH CAR CARE WORKSHOP, WATERKLOOF, PRETORIA!!!
My VW Golf TSi, was towed to Car Care Workshop (CCW) in the first week of February 2023 as the oil pump had failed. A quote was given on 11 February 2023 and we gave them the go-ahead to fix the car as the ‘very confident’ owner, told us he had had a similar car to repair before. The first attempt at a repair took 3 weeks. When we fetched the car on 24 February 2023, it had damage on the bonnet and wheel arch, and had to be taken back on 27 February to go to a panel beater. Around 10 March, CCW fetched the car when the bodywork was repaired and then told us the car was back on the ramp as it wasn’t right yet. ‘A bit longer’ was a few months, with excuses of wrong parts ordered or parts not available and the list goes on. Very strange, being a VW, with parts readily available in SA. In the months from February to now – 23 November – we have fetched the car 3 times and had to take it back each time with either damage to the bodywork – twice, or oil pouring out of the engine, or the car not running correctly and the list goes on. The second time we fetched the car, an employee grabbed the key out of my husband’s hand and ran away with it, because we insisted on keeping back a small amount of the original bill, until we were satisfied. How do you treat clients like this?!! Out of desperation, (no car for 6 months with excuses), we took our complaint to the Motor Ombud on 2 August 2023 and our daughter was told by the owner of Car Care Workshop, that he would not work on the car any further until the Ombud had made a ruling. However, on 2 November, we got a whatsapp to say the car was fixed and ready for us to collect and we were sent a bill for all the extra parts they had replaced, PLUS R300 for FUEL, because ‘they drove the car for 500kms to test it’!!! We were not given a second quote for this new bill, (Consumer Protection Act has a lot to say about this) and we did not give them permission to drive the car for 500kms and it is now over NINE MONTHS, that they have had the car. We went to fetch the car on 20 November, and were told that unless we pay this second bill, we could not take OUR car!! So, no chance for us to drive it to make sure it is ACTUALLY repaired properly. We have not been shown any boxes with old parts in them, taken from the car to PROVE that they did in fact replace what they say they have and according to the Consumer Protection Act, repairing the car without our knowledge and without giving us a quote is against the law. We also question whether VW parts have been used. We were never offered a rental car, our car was damaged twice and had to be repaired, we paid the majority of the first bill, but LUCKILY kept back a small amount until the first body work damage was fixed. This new bill, which we knew nothing about, is substantial. What about our inconvenience with not having a car for 9 months, extra expense on our side and just generally a very bad experience from this company. We have no confidence that the car will be in good condition when we eventually get it. They do not deserve to be in business!!! THINK 100 times before you take any car to them.
0 replies
54 months ago
Insurance broker and Insurer with zero customer service.
After almost 20+ years, being insured with B&B Sure and now Bryte and only claiming usual household maintenance repairs, we were subjects of an armed robbery in August. Over 2 months later and our claim is not settled. Bryte assessor's have treated ourselves and a supplier they visited to evaluate invoices etc, as if we are the criminals. The broker that waa recommended is Incompass.. Promises made by the assessor in the first meeting have not been honoured in any way and every loophole that they can manufacture, they have done! It is shocking that long standing customers with no big claim over 20 years gets treated like this. DO NOT insure with BRYTE and steer clear of Incompass! They do not have the customer's interests at heart. After such a traumatic experience that we went through, our insurer has insinuated that ourselves and our proof of existence of the items, cannot be trusted. Great, isn't it?! What is the good of having insurance for household contents? So what there are saying is that we'd better all specify every item in our homes, otherwise you have no hope of compensation...
0 replies
54 months ago
Insurance Broker that does not care.
The worst service from Incompass with insurers, Bryte. After a very traumatic armed robbery, over 2 months later and we are still struggling to get fair compensation for certain items. Incompass run after you to get your business, but don't have a big claim like this - then they are non- existent! Also beware that you get treated like the criminal!!!!
0 replies
54 months ago
Rip-off insurer, makes promises which they don't honour.
After almost 20+ years, being insured with B&B Sure and now Bryte and only claiming usual household maintenance repairs, we were subjects of an armed robbery in August. Over 2 months later and our claim is not settled. Bryte assessor's have treated ourselves and a supplier they visited to evaluate invoices etc, as if we are the criminals. Promises made by the assessor in the first meeting have not been honoured in any way and every loophole that they can manufacture, they have done! It is shocking that long standing customers with no big claim over 20 years gets treated like this. DO NOT insure with BRYTE. They do not have the customer's interests at heart. After such a traumatic experience that we went through, our insurer has insinuated that ourselves and our proof of existence of the items, cannot be trusted. Great, isn't it?! What is the good of having insurance for household contents? So what there are saying is that we'd better all specify every item in our homes, otherwise you have no hope of compensation...
53 replies
88 months ago
Dischem Brooklyn went back on their word
I had a problem that I emailed the Dispensary manager, Liana Pretorius, about and she agreed via email to assist me to sort it out. At the time, she was not in the store and then when she was, I was not able to go in. Today, when I went in, suddenly she can't help me anymore due to the time frame being too long since the email. How does one tell a client you will assist them and then change your mind. She was not available before now, plus she never indicated any time constraint in the email to me. What shocking client service, but then the store is not the same, since the old dispensary manager left. He was tops! I won't be buying from Dischem Brooklyn anymore!
0 replies
90 months ago
Bad quality leather wallet
My complaint is about a leather wallet, bought at the beginning of Sept 2018 for a 21st gift. The quality is terrible. The lining is pulling loose and another part as well. I have emailed the company, with no response. Emailed twice again, still no response! We had the wallet engraved as well - who will refund that money??
0 replies
91 months ago
Non-existent client service from Standard Bank
We are Private banking clients of Standard Bank and my husband has banked with Standard Bank since he was 18 years old. Currently we have had so many problems with them and one particular issue has been ongoing over the last 6 years. Of course they make excuses and pass the blame back to us, but we have email proof. Our home insurance is with them as well and we have hardly claimed over many years, yet the first two claims we have made in ages were both rejected due to 'not being covered by the policy', but they are the type of things that should be covered with the building and if not by Standard Bank, then by who? We are waiting to hear back from the Head of one of the departments since Monday last week, but no answer. Obviously our business is not important to them. What shocking service!
105 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (33.333333333333336%)
1 Star
10 (66.66666666666667%)