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Incompass
Claimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Wendy S
1 reviews | Active since Jan 2020
27 Oct 2021, 05:48
Insurance broker and Insurer with zero customer service.
After almost 20+ years, being insured with B&B Sure and now Bryte and only claiming usual household maintenance repairs, we were subjects of an armed robbery in August. Over 2 months later and our claim is not settled. Bryte assessor's have treated ourselves and a supplier they visited to evaluate invoices etc, as if we are the criminals. The broker that waa recommended is Incompass.. Promises made by the assessor in the first meeting have not been honoured in any way and every loophole that they can manufacture, they have done! It is shocking that long standing customers with no big claim over 20 years gets treated like this. DO NOT insure with BRYTE and steer clear of Incompass! They do not have the customer's interests at heart. After such a traumatic experience that we went through, our insurer has insinuated that ourselves and our proof of existence of the items, cannot be trusted. Great, isn't it?! What is the good of having insurance for household contents? So what there are saying is that we'd better all specify every item in our homes, otherwise you have no hope of compensation...
Helpful (0)
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Wendy S
1 reviews | Active since Jan 2020
27 Oct 2021, 05:48
Insurance broker and Insurer with zero customer service.
After almost 20+ years, being insured with B&B Sure and now Bryte and only claiming usual household maintenance repairs, we were subjects of an armed robbery in August. Over 2 months later and our claim is not settled. Bryte assessor's have treated ourselves and a supplier they visited to evaluate invoices etc, as if we are the criminals. The broker that waa recommended is Incompass.. Promises made by the assessor in the first meeting have not been honoured in any way and every loophole that they can manufacture, they have done! It is shocking that long standing customers with no big claim over 20 years gets treated like this. DO NOT insure with BRYTE and steer clear of Incompass! They do not have the customer's interests at heart. After such a traumatic experience that we went through, our insurer has insinuated that ourselves and our proof of existence of the items, cannot be trusted. Great, isn't it?! What is the good of having insurance for household contents? So what there are saying is that we'd better all specify every item in our homes, otherwise you have no hope of compensation...
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Allen T
1 reviews | Active since Jan 2020
3 Sept 2018, 09:22
Incompass Insurance and Proloss are cheaters
This is one of the worst insurance companies in SA. I had my business insured with these people for 15 years and never put a claim through. In February this year, I had an unfortunate situation that my laundry room caught fire. It took them six month to attend to this matter and in the end they did not paid the full amount and I cancelled the debit order and they keep putting it through. Also, there assessor a company called Proloss, headed by a guy named Grant Cooper is a absolutely useless entity and individual.
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Allen T
1 reviews | Active since Jan 2020
3 Sept 2018, 09:22
Incompass Insurance and Proloss are cheaters
This is one of the worst insurance companies in SA. I had my business insured with these people for 15 years and never put a claim through. In February this year, I had an unfortunate situation that my laundry room caught fire. It took them six month to attend to this matter and in the end they did not paid the full amount and I cancelled the debit order and they keep putting it through. Also, there assessor a company called Proloss, headed by a guy named Grant Cooper is a absolutely useless entity and individual.
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Anonymous
1 reviews | Active since Jan 2020
4 Jan 2017, 06:17
Utmost Professionalism
<p>I am in the process of moving abroad and over the next few months will have to transfer a lot of money out of the country. Unfortunatley my own bank was pretty incompetent and expensive (Absa) so I started to look around at alternatives. As you can imagine it is a daunting prospect of entrusting an unknown entity with large sums of cash!</p> <p>I found Incompass online and sent them a query (I was abroad at the time so didn't expect anything more than a follow up email). Not even 2 minutes after submitting the query did I get a call from Christo who was extremly helpful and professional. From there it just got better and better, they kept me updated every step of the way, for the first time ever I wasn't told that I'm missing this and missing that! They told me exactly what was needed and everything was in first time round.</p> <p>I transferred the money to them and that's when the nerves flared up... what now.. how long.. my wife starts to worry as it's half our life savings.. oh the panic. And then as seamlessly as the whole process was it ended up with my funds deposited into my wifes account abroad, at a much better rate than the bank would have given me!</p> <p>So long story short.. if you want to transfer funds into or out of the country you better use Incompass. I will never go elsewhere again.</p>
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Anonymous
1 reviews | Active since Jan 2020
4 Jan 2017, 06:17
Utmost Professionalism
<p>I am in the process of moving abroad and over the next few months will have to transfer a lot of money out of the country. Unfortunatley my own bank was pretty incompetent and expensive (Absa) so I started to look around at alternatives. As you can imagine it is a daunting prospect of entrusting an unknown entity with large sums of cash!</p> <p>I found Incompass online and sent them a query (I was abroad at the time so didn't expect anything more than a follow up email). Not even 2 minutes after submitting the query did I get a call from Christo who was extremly helpful and professional. From there it just got better and better, they kept me updated every step of the way, for the first time ever I wasn't told that I'm missing this and missing that! They told me exactly what was needed and everything was in first time round.</p> <p>I transferred the money to them and that's when the nerves flared up... what now.. how long.. my wife starts to worry as it's half our life savings.. oh the panic. And then as seamlessly as the whole process was it ended up with my funds deposited into my wifes account abroad, at a much better rate than the bank would have given me!</p> <p>So long story short.. if you want to transfer funds into or out of the country you better use Incompass. I will never go elsewhere again.</p>
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