BAD SERVICE INDWE/SANTAM

On 29 Aug 25 we phoned Indwe regarding a burst geyser. Yvone said the will log a querie. At 12.00 I phoned the eĥmergency number of the insurer, the lady soid the claim was never submitted, they submitted the claim. At 14:00 a plumber called to do an assessment they only arived at 16:00 the plumber did an assessment and phoned the insurance, but the insurer were already closed for the weekend. On the 30 and 31st of Aug we kept phoning the emergency number but we were told Indwe doesnt work over weekends we will have to wit until Monday . On 1 st Set25 I phoned Yvone from Indwe to find out what's happening with the claim, she said we had a axcess off R3500 that was added because we had more than claims the lost 2 Years. My dad has been with the insurer since 1983. He never claimed unless urgent. We phone Santams complaints department and Spoke to Neo Motloli he gave me a case No CAS-12262813-LONOV9. He said the will keep be up to date during the day. We never heard anything from him. I tried phoning Neo this morning but were only put on hold. This is the worse experience and service my dad has ever had with insurance claims