IT
Ingco tools
Unclaimed Business
IT
AI Review Summary
Based on recent customer reviews, Ingco tools faces severe criticism across product quality and after-sales support. Customers frequently report tools breaking or failing prematurely, including drills, fans, water pumps, and garden shears. A recurring frustration is the inability to obtain replacement parts such as blades and batteries, with dealers and Ingco headquarters often unresponsive. Repair turnaround times are described as excessively long, and the quality of repairs has also been questioned. Several reviewers expressed regret over their purchases and stated they would not buy Ingco products again.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-80
Recommended: Unlikely
Review Distribution
1|7 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Ingco tools
Based on recent customer reviews, Ingco tools faces severe criticism across product quality and after-sales support. Customers frequently report tools breaking or failing prematurely, including drills, fans, water pumps, and garden shears. A recurring frustration is the inability to obtain replacement parts such as blades and batteries, with dealers and Ingco headquarters often unresponsive. Repair turnaround times are described as excessively long, and the quality of repairs has also been questioned. Several reviewers expressed regret over their purchases and stated they would not buy Ingco products again.
Ingco tools has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked Ingco tools across 26 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJS
Jaco S
1 reviews | Active since Jan 2020
18 Feb 2026, 06:24
Bad service
I am very disappointed in the service received from ingco booked my drill in the 17th January went to pay the repair on the 23rd January, a simple repair took them a whole month only got my drill back the 17th February in that time I needed to follow up numerous times as they could not give clear update status on my repair after receiving my drill on the 17th after a month of repair I am very very disappointed in the workmen ship of the repair and service received so after a visual inspection of my drill I saw *****s were not titend out I needed to do it myself the new chuck they put on I did not even used yet and it already has scratches on looking like a second hand replacement and not what I payed for I am very disappointed in ingco and ingco repairs and it is sadly to say that ingco has lost a valuable client, I will never purchase anything from ingco again
Helpful (0)
|Replies (0)JS
Jaco S
1 reviews | Active since Jan 2020
18 Feb 2026, 06:24
Bad service
I am very disappointed in the service received from ingco booked my drill in the 17th January went to pay the repair on the 23rd January, a simple repair took them a whole month only got my drill back the 17th February in that time I needed to follow up numerous times as they could not give clear update status on my repair after receiving my drill on the 17th after a month of repair I am very very disappointed in the workmen ship of the repair and service received so after a visual inspection of my drill I saw *****s were not titend out I needed to do it myself the new chuck they put on I did not even used yet and it already has scratches on looking like a second hand replacement and not what I payed for I am very disappointed in ingco and ingco repairs and it is sadly to say that ingco has lost a valuable client, I will never purchase anything from ingco again
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Stuart E
1 reviews | Active since Jan 2020
1 Aug 2025, 06:57
Ingco Cordless Mower Replacement Blade
I have numerous Ingco Cordless Products an am very happy with them. However, I have a one of their Cordless Mowers and it’s impossible to get a replacement blade. None of the dealers stock it and I get no meaningful response from Ingco South Africa despite been in communication with them.
Helpful (0)
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Stuart E
1 reviews | Active since Jan 2020
1 Aug 2025, 06:57
Ingco Cordless Mower Replacement Blade
I have numerous Ingco Cordless Products an am very happy with them. However, I have a one of their Cordless Mowers and it’s impossible to get a replacement blade. None of the dealers stock it and I get no meaningful response from Ingco South Africa despite been in communication with them.
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Replies (0)MV
Mike V
1 reviews | Active since Jan 2020
4 Jul 2025, 10:57
You get what you pay for
Bought a brushless set (drill & grider) from Legacy in Pretoria. Within 3 months they had to change the 4 ah battery 5 month the repaired the 115 mm grinder. Everytime I had to wait 15 to 20 works day. I hardly used these tools and when I do it for my buisness and if they do not work 3 months after I bought them its a bit frustrating. They have somesort of warrenty which is ok but not worth the paper its printed on. Cherry on top is the Salesmen said its was on par with De Walt and comes from the same factory but when I took the items back I was told "just remember we are just agents of this product" Please stay away from this product.
Helpful (0)
|Replies (0)MV
Mike V
1 reviews | Active since Jan 2020
4 Jul 2025, 10:57
You get what you pay for
Bought a brushless set (drill & grider) from Legacy in Pretoria. Within 3 months they had to change the 4 ah battery 5 month the repaired the 115 mm grinder. Everytime I had to wait 15 to 20 works day. I hardly used these tools and when I do it for my buisness and if they do not work 3 months after I bought them its a bit frustrating. They have somesort of warrenty which is ok but not worth the paper its printed on. Cherry on top is the Salesmen said its was on par with De Walt and comes from the same factory but when I took the items back I was told "just remember we are just agents of this product" Please stay away from this product.
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Replies (0)NV
Nico V
1 reviews | Active since Jan 2020
15 Jun 2025, 00:48
Ingco batteries
The batteries for ingco are not lithium-ion batteries but read on the adverti*****t and on the batteries itself it reads Lithium-Lon 🙄 a cheap Chinese trick I was caught with only noticed it after working with the product too late to return it
Helpful (0)
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Nico V
1 reviews | Active since Jan 2020
15 Jun 2025, 00:48
Ingco batteries
The batteries for ingco are not lithium-ion batteries but read on the adverti*****t and on the batteries itself it reads Lithium-Lon 🙄 a cheap Chinese trick I was caught with only noticed it after working with the product too late to return it
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 May 2025, 06:27
Heat Gun Useless
Hi ive bought a few of your tools and really brilliant in terms of price and quality. Only issue is the heater gun that actually serves no purpose whatsoever it actually lays here and i may as well throw it away. Just in the back of my bakkie and never use it for my electrical heat shrink applications i rather use my electrical heat gun. I understand a battery will never compare with 230VAC but rather take the heat gun off the market!
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
12 May 2025, 06:27
Heat Gun Useless
Hi ive bought a few of your tools and really brilliant in terms of price and quality. Only issue is the heater gun that actually serves no purpose whatsoever it actually lays here and i may as well throw it away. Just in the back of my bakkie and never use it for my electrical heat shrink applications i rather use my electrical heat gun. I understand a battery will never compare with 230VAC but rather take the heat gun off the market!
0
Replies (0)FH
Francois H
1 reviews | Active since Jan 2020
16 Apr 2025, 07:50
FAN 305MM 20V - Ingco
I have purchased my third Ingco fan in the last year, and each time the motor has failed. The most recent fan I bought was on March 12, 2025, and after just one week, the motor started making a loud, unpleasant noise. It only stops making this noise when the motor heats up. The model is FAN 305MM 20V INGCO. I emailed Ingco about getting a new motor, but I have not yet received a response.
Helpful (0)
|Replies (0)FH
Francois H
1 reviews | Active since Jan 2020
16 Apr 2025, 07:50
FAN 305MM 20V - Ingco
I have purchased my third Ingco fan in the last year, and each time the motor has failed. The most recent fan I bought was on March 12, 2025, and after just one week, the motor started making a loud, unpleasant noise. It only stops making this noise when the motor heats up. The model is FAN 305MM 20V INGCO. I emailed Ingco about getting a new motor, but I have not yet received a response.
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Replies (0)