POOR SERVICE RECEIVED!

I'm so frustrated and disappointed. I have been waiting more than six months for INSETA to verify and issue my certificate that was completed through Moonstone Business School. As result of the delay, I'm unable to apply for a FAIS role as my credit is not yet published. I have queried this many times, all feedback I receive is NO ESTIMATE TIME FRAME...…UNACCEPTABLE! I paid my studies in full and yet nothing to show for it... I cannot believe this!