Instant Money
Unclaimed Business
|1.5|4 Reviews (last 12 months)|This business does not respond to reviews
Instant Money
Unclaimed Business
|1.5
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|4 Reviews
Aug '25 - Jul '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSS
Shandukani S
1 reviews | Active since Mar 2022
23 Mar 2026, 08:28
Dissatisfaction
On Wednesday 18/03/2026 at 09:53 I sent money from my Capitec account to my Standard Bank instant money wallet the sum of R6000, on the instant money app it shows eft deposit takes 24-48hrs if it is not from Standard Bank, now its Monday 23/03/2026 it has been 72hrs and the money haven’t reflected in to my instant money account. I sent proof of payment on Friday 20/03/2026 to ***, and the only response I got was just an automated reply . I called the instant money department 4times so far First call answered by a lady unfortunately was cut off due to network Second call by a gentleman that said he was escalating my call and gave me call ref no *** he was great and calm he explained a bit. Third call was on Saturday 21/03/2026 and the lady on the line dismissed me by saying the money is still within the 72 hours turn around time, it gave me hope since 21st was a holiday 4th call was this morning after 72hrs lapsed no money in my wallet,my call answered by the same gentleman I got the second time and he tried his best to speak with back office only to get “their still working on your escalation “. I delayed my travel, now I’m also missing work due to this inconvenience This will be definitely the last time I’d use the instant money service nor even recommend anyone to use it.
Helpful (0)
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Shandukani S
1 reviews | Active since Mar 2022
23 Mar 2026, 08:28
Dissatisfaction
On Wednesday 18/03/2026 at 09:53 I sent money from my Capitec account to my Standard Bank instant money wallet the sum of R6000, on the instant money app it shows eft deposit takes 24-48hrs if it is not from Standard Bank, now its Monday 23/03/2026 it has been 72hrs and the money haven’t reflected in to my instant money account. I sent proof of payment on Friday 20/03/2026 to ***, and the only response I got was just an automated reply . I called the instant money department 4times so far First call answered by a lady unfortunately was cut off due to network Second call by a gentleman that said he was escalating my call and gave me call ref no *** he was great and calm he explained a bit. Third call was on Saturday 21/03/2026 and the lady on the line dismissed me by saying the money is still within the 72 hours turn around time, it gave me hope since 21st was a holiday 4th call was this morning after 72hrs lapsed no money in my wallet,my call answered by the same gentleman I got the second time and he tried his best to speak with back office only to get “their still working on your escalation “. I delayed my travel, now I’m also missing work due to this inconvenience This will be definitely the last time I’d use the instant money service nor even recommend anyone to use it.
0
Replies (0)SM
Sphelelo M
1 reviews | Active since Sept 2025
2 Sept 2025, 06:59
Instant money app unblock
Why can't I just unblock my instant money app in it than to go online
Helpful (0)
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Sphelelo M
1 reviews | Active since Sept 2025
2 Sept 2025, 06:59
Instant money app unblock
Why can't I just unblock my instant money app in it than to go online
0
Replies (0)mM
muriel M
1 reviews | Active since May 2014
20 Aug 2025, 22:17
On Saturday I have won the money, I did cash out though Standard instant money
On Saturday I have won the money, I did cash out though Standard instant money. On 18th August Sunday I went collect it at ATM, I put in my pin code and voucher number ,the machine says the money withdrawn,I would like they shouldn't send us the pin ,we will create our own pin
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muriel M
1 reviews | Active since May 2014
20 Aug 2025, 22:17
On Saturday I have won the money, I did cash out though Standard instant money
On Saturday I have won the money, I did cash out though Standard instant money. On 18th August Sunday I went collect it at ATM, I put in my pin code and voucher number ,the machine says the money withdrawn,I would like they shouldn't send us the pin ,we will create our own pin
0
Replies (0)BM
Boysie M
1 reviews | Active since Jul 2025
25 Jul 2025, 10:10
R500 Voucher Vanished — ATM says "Voucher has been Redeemed!?"
I recently made a withdrawal to Instant Money for R500, but when I try to redeem it - it says voucher used. I try to contact Autoserv/InstantMoney but it just eats through R100 of airtime in about 7 minutes holding for assistance when I call. Honestly this error is time costly because it takes a second for the ATM to reject itnd claim its "used/redeemed" and now my money takes days to return? Can someone assist me please. Thank you
Helpful (0)
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Boysie M
1 reviews | Active since Jul 2025
25 Jul 2025, 10:10
R500 Voucher Vanished — ATM says "Voucher has been Redeemed!?"
I recently made a withdrawal to Instant Money for R500, but when I try to redeem it - it says voucher used. I try to contact Autoserv/InstantMoney but it just eats through R100 of airtime in about 7 minutes holding for assistance when I call. Honestly this error is time costly because it takes a second for the ATM to reject itnd claim its "used/redeemed" and now my money takes days to return? Can someone assist me please. Thank you
0
Replies (0)