Doesn't care about the individual or actual client investing only cares about the employer paying over the contributions even when it is also your money.

I am still waiting for my withdrawal. I initially sent the forms on the 30th of October, it is still not paid or sorted. Sygnia which is the fund that Insurance zone has me with pays out in 25 working days. Rafael is not providing the details of the trustees of the fund as requested so I can follow steps in sending them a letter about the situation before proceeding to the pension fund adjudicator is necessary since the employer has threatened to mark me as absconded after they refused my resignation and notice. I feel Rafael is not assisting and only helping the employer buy time where I have a right to get my fund paid out. I have requested copies of supporting documents that would justify the delay as per section 37D however it is not being sent because there is no legal grounds for any objection to submit my exit paperwork and pay out my provident fund.

They never contacted me when I started with the fund advising me of what my fund benefits etc is either so from start to now it is a place that doesn't care about each client and their individual needs as the client only about the company/employer so I would say it is not a great idea to invest through them because at the end of the day when you invest you would want your needs to be met when you need the fund without interference from the employer and no assistance in providing the trustee details should a person want to follow further steps. The Sygnia fund rules clearly state payout takes 15 working days... it has been 17 working days and my paperwork has not even been submitted and I am unable to lodge a complaint with the trustees due to not providing the details as requested on numerous occasions. Response times on communication also is very poor.

So if you use them through your employer don't expect them to care about your individual needs as the main client who relies on the fund for retirement or other reasons at the end of the day.