IZ
Insurance Zone Administration Services
Claimed Business
IZ
Insurance Zone Administration Services
Claimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Insurance Zone Administration Services
Insurance Zone Administration Services has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Insurance Zone Administration Services across 17 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAS
Amith S
1 reviews | Active since Jan 2020
14 Nov 2025, 09:46
Contractor Caused Damage, Left Us Without Water – Insurance Zone Failed Us
Summary A simple irrigation issue escalated into an unnecessary ordeal due to the negligence of the appointed contractor (Gift) and inconsistent, at times unprofessional, service from our broker, Brad Naudé. The contractor caused further damage, left a valve open, and as a result our water pressure collapsed, preventing our storage tanks from refilling. By Monday, our tanks were dry and we had no water in the house, even though we have a child and an elderly family member living with us. Gift kept promising to return on Monday, but by the afternoon it became clear that no one was coming until the next morning. Out of necessity, I purchased the replacement parts myself for R286, and the issue was fixed in under three minutes, compared to Gift’s R7 700 quote. Although an independent assessor was eventually sent, the overall handling, communication, and lack of accountability were unacceptable. My goal with this complaint is simply to receive a genuine, specific apology and acknowledgment of how this was handled. What Happened 1. Emergency line refused to assist When our sprinklers failed, the emergency line refused to come out, calling it “maintenance.” 2. Broker arranged for contractor (Gift) Our broker arranged Gift to attend to the issue. A second technician was scheduled for Friday but never arrived. 3. Gift caused further damage When Gift eventually arrived: They removed and stripped parts without approval Broke the valve Left an open gap causing water to gush out continuously Water pressure collapsed The tanks could not refill The system became unusable Where we had reduced but sufficient pressure before, we now had none. 4. Monday: We were left with no water at all By Monday morning: The gap left by the removed valve meant zero pressure Our water tanks ran dry We had no water in the house Gift kept saying they would come on Monday. By the afternoon, it was clear they would not arrive until the next day. With a child and an elderly family member in the home, we could not go another day without water. 5. R7 700 quote for a R286, 3-minute fix Out of necessity, I drove to Builders Warehouse: The correct parts cost R286 Installation took under 3 minutes Water was immediately restored This shows the Gift quote of R7 700 was unreasonable and that their earlier damage caused the crisis. 6. Independent assessor eventually sent We appreciate this, but by then the major inconvenience, damage, and delays had already happened. 7. Broker’s unprofessional behaviour During the crisis, when I phoned for help, Brad said: “Oh Jesus, how many times must I speak to you today?” This comment was unprofessional and inappropriate, especially given the circumstances. 8. New issue: Geyser now tripping After having no water, we switched off the geysers. Since then, one geyser keeps tripping unexpectedly. When we asked if this might be related to the water outage and pressure issues, Brad said only that it “must be a geyser fault” and told us to call the call centre — a noticeable shift from his earlier hands-on approach. Why I Am Filing This Complaint Gift caused additional damage We were left without water for one full day Our tanks ran empty due to their actions Repairs were misrepresented (R7 700 vs R286) We received vague, non-specific apologies The broker made an unprofessional comment A new geyser fault has now appeared Our concerns were dismissed rather than addressed What I Am Requesting I am not seeking compensation. I request: ✔ A genuine, specific apology, acknowledging: The contractor’s negligence The disruption caused to our household (including a child and an elder) The delays and broken promises The unprofessional remark The dismissive handling of the geyser issue ✔ Assurance that future contractors will be properly vetted ✔ Basic support or guidance regarding the geyser fault, not dismissal This is all I want — fairness, accountability, and respectful acknowledgment.
Helpful (0)
|Replies (0)AS
Amith S
1 reviews | Active since Jan 2020
14 Nov 2025, 09:46
Contractor Caused Damage, Left Us Without Water – Insurance Zone Failed Us
Summary A simple irrigation issue escalated into an unnecessary ordeal due to the negligence of the appointed contractor (Gift) and inconsistent, at times unprofessional, service from our broker, Brad Naudé. The contractor caused further damage, left a valve open, and as a result our water pressure collapsed, preventing our storage tanks from refilling. By Monday, our tanks were dry and we had no water in the house, even though we have a child and an elderly family member living with us. Gift kept promising to return on Monday, but by the afternoon it became clear that no one was coming until the next morning. Out of necessity, I purchased the replacement parts myself for R286, and the issue was fixed in under three minutes, compared to Gift’s R7 700 quote. Although an independent assessor was eventually sent, the overall handling, communication, and lack of accountability were unacceptable. My goal with this complaint is simply to receive a genuine, specific apology and acknowledgment of how this was handled. What Happened 1. Emergency line refused to assist When our sprinklers failed, the emergency line refused to come out, calling it “maintenance.” 2. Broker arranged for contractor (Gift) Our broker arranged Gift to attend to the issue. A second technician was scheduled for Friday but never arrived. 3. Gift caused further damage When Gift eventually arrived: They removed and stripped parts without approval Broke the valve Left an open gap causing water to gush out continuously Water pressure collapsed The tanks could not refill The system became unusable Where we had reduced but sufficient pressure before, we now had none. 4. Monday: We were left with no water at all By Monday morning: The gap left by the removed valve meant zero pressure Our water tanks ran dry We had no water in the house Gift kept saying they would come on Monday. By the afternoon, it was clear they would not arrive until the next day. With a child and an elderly family member in the home, we could not go another day without water. 5. R7 700 quote for a R286, 3-minute fix Out of necessity, I drove to Builders Warehouse: The correct parts cost R286 Installation took under 3 minutes Water was immediately restored This shows the Gift quote of R7 700 was unreasonable and that their earlier damage caused the crisis. 6. Independent assessor eventually sent We appreciate this, but by then the major inconvenience, damage, and delays had already happened. 7. Broker’s unprofessional behaviour During the crisis, when I phoned for help, Brad said: “Oh Jesus, how many times must I speak to you today?” This comment was unprofessional and inappropriate, especially given the circumstances. 8. New issue: Geyser now tripping After having no water, we switched off the geysers. Since then, one geyser keeps tripping unexpectedly. When we asked if this might be related to the water outage and pressure issues, Brad said only that it “must be a geyser fault” and told us to call the call centre — a noticeable shift from his earlier hands-on approach. Why I Am Filing This Complaint Gift caused additional damage We were left without water for one full day Our tanks ran empty due to their actions Repairs were misrepresented (R7 700 vs R286) We received vague, non-specific apologies The broker made an unprofessional comment A new geyser fault has now appeared Our concerns were dismissed rather than addressed What I Am Requesting I am not seeking compensation. I request: ✔ A genuine, specific apology, acknowledging: The contractor’s negligence The disruption caused to our household (including a child and an elder) The delays and broken promises The unprofessional remark The dismissive handling of the geyser issue ✔ Assurance that future contractors will be properly vetted ✔ Basic support or guidance regarding the geyser fault, not dismissal This is all I want — fairness, accountability, and respectful acknowledgment.
0
Replies (0)WH
Wesley H
1 reviews | Active since Jan 2020
21 Nov 2023, 18:46
You might as well be throwing your money in the trash. You have no financial security with this company.
Doesn't care about the individual or actual client investing, they only care about the employer paying over the contributions. I am still waiting for my withdrawal. I initially sent the forms on the 30th of October, it is still not paid or sorted. Sygnia which is the fund that Insurance zone has me with pays out in 15 working days. Rafael is not providing the details of the trustees of the fund as requested so I can follow steps in sending them a letter about the situation before proceeding to the pension fund adjudicator is necessary. Rafael is not assisting and only helping the employer buy time where I have a right to get my fund paid out. I have requested copies of supporting documents that would justify the delay as per section 37D however it is also not being sent. There is no legal grounds for any objection to submit my exit paperwork and delay paying out my provident fund because I resigned and worked out notice even after being told mt resignation is not accepted and that I will be marked absconded and my fund will be withheld(which is ********* and *******). They never once contacted me when I started with the fund. I was never advised the details of my fund benefits or supp**** a login to look at my profile. It is not a good idea to invest with them. Paperwork to fill out your details for when you need death benefits etc to pay out only gets sent MONTHS later after more than half a year of deductions... so you might be paying for something that won't benefit your family in the long run. Should you retire or resign and move they will hold up the process of payout. The Sygnia fund rules clearly state payout takes 15 working days... it has been 17 working days and my paperwork has not even been submitted to Sygnia and I am unable to lodge a complaint with the trustees due to not providing the details as requested on numerous occasions. Response times on communication also is very poor. If you use them through your employer don't expect them to care about your individual needs, as the main client who relies on the fund for retirement or other reasons at the end of the day they do not care about you as client.
Helpful (0)
|Replies (0)WH
Wesley H
1 reviews | Active since Jan 2020
21 Nov 2023, 18:46
You might as well be throwing your money in the trash. You have no financial security with this company.
Doesn't care about the individual or actual client investing, they only care about the employer paying over the contributions. I am still waiting for my withdrawal. I initially sent the forms on the 30th of October, it is still not paid or sorted. Sygnia which is the fund that Insurance zone has me with pays out in 15 working days. Rafael is not providing the details of the trustees of the fund as requested so I can follow steps in sending them a letter about the situation before proceeding to the pension fund adjudicator is necessary. Rafael is not assisting and only helping the employer buy time where I have a right to get my fund paid out. I have requested copies of supporting documents that would justify the delay as per section 37D however it is also not being sent. There is no legal grounds for any objection to submit my exit paperwork and delay paying out my provident fund because I resigned and worked out notice even after being told mt resignation is not accepted and that I will be marked absconded and my fund will be withheld(which is ********* and *******). They never once contacted me when I started with the fund. I was never advised the details of my fund benefits or supp**** a login to look at my profile. It is not a good idea to invest with them. Paperwork to fill out your details for when you need death benefits etc to pay out only gets sent MONTHS later after more than half a year of deductions... so you might be paying for something that won't benefit your family in the long run. Should you retire or resign and move they will hold up the process of payout. The Sygnia fund rules clearly state payout takes 15 working days... it has been 17 working days and my paperwork has not even been submitted to Sygnia and I am unable to lodge a complaint with the trustees due to not providing the details as requested on numerous occasions. Response times on communication also is very poor. If you use them through your employer don't expect them to care about your individual needs, as the main client who relies on the fund for retirement or other reasons at the end of the day they do not care about you as client.
0
Replies (0)WH
Wesley H
1 reviews | Active since Jan 2020
21 Nov 2023, 18:38
No service from start to finish, you might as well throw your money in the trash.
WRITE A REVIEW Review of Insurance Zone Administration Services WH Wesley H 3 reviews | Active since Aug 2018 21 Nov 2023 at 14:05 Doesn't care about the individual or actual client investing, they only care about the employer paying over the contributions. I am still waiting for my withdrawal. I initially sent the forms on the 30th of October, it is still not paid or sorted. Sygnia which is the fund that Insurance zone has me with pays out in 15 working days. Rafael is not providing the details of the trustees of the fund as requested so I can follow steps in sending them a letter about the situation before proceeding to the pension fund adjudicator is necessary. Rafael is not assisting and only helping the employer buy time where I have a right to get my fund paid out. I have requested copies of supporting documents that would justify the delay as per section 37D however it is also not being sent. There is no legal grounds for any objection to submit my exit paperwork and delay paying out my provident fund because I resigned and worked out notice even after being told mt resignation is not accepted and that I will be marked absconded and my fund will be withheld(which is ********* and *******). They never once contacted me when I started with the fund. I was never advised the details of my fund benefits or supp**** a login to look at my profile. It is not a good idea to invest with them. Paperwork to fill out your details for when you need death benefits etc to pay out only gets sent MONTHS later after more than half a year of deductions... so you might be paying for something that won't benefit your family in the long run. Should you retire or resign and move they will hold up the process of payout. The Sygnia fund rules clearly state payout takes 15 working days... it has been 17 working days and my paperwork has not even been submitted to Sygnia and I am unable to lodge a complaint with the trustees due to not providing the details as requested on numerous occasions. Response times on communication also is very poor. If you use them through your employer don't expect them to care about your individual needs, as the main client who relies on the fund for retirement or other reasons at the end of the day they do not care about you as client.
Helpful (0)
|Replies (0)WH
Wesley H
1 reviews | Active since Jan 2020
21 Nov 2023, 18:38
No service from start to finish, you might as well throw your money in the trash.
WRITE A REVIEW Review of Insurance Zone Administration Services WH Wesley H 3 reviews | Active since Aug 2018 21 Nov 2023 at 14:05 Doesn't care about the individual or actual client investing, they only care about the employer paying over the contributions. I am still waiting for my withdrawal. I initially sent the forms on the 30th of October, it is still not paid or sorted. Sygnia which is the fund that Insurance zone has me with pays out in 15 working days. Rafael is not providing the details of the trustees of the fund as requested so I can follow steps in sending them a letter about the situation before proceeding to the pension fund adjudicator is necessary. Rafael is not assisting and only helping the employer buy time where I have a right to get my fund paid out. I have requested copies of supporting documents that would justify the delay as per section 37D however it is also not being sent. There is no legal grounds for any objection to submit my exit paperwork and delay paying out my provident fund because I resigned and worked out notice even after being told mt resignation is not accepted and that I will be marked absconded and my fund will be withheld(which is ********* and *******). They never once contacted me when I started with the fund. I was never advised the details of my fund benefits or supp**** a login to look at my profile. It is not a good idea to invest with them. Paperwork to fill out your details for when you need death benefits etc to pay out only gets sent MONTHS later after more than half a year of deductions... so you might be paying for something that won't benefit your family in the long run. Should you retire or resign and move they will hold up the process of payout. The Sygnia fund rules clearly state payout takes 15 working days... it has been 17 working days and my paperwork has not even been submitted to Sygnia and I am unable to lodge a complaint with the trustees due to not providing the details as requested on numerous occasions. Response times on communication also is very poor. If you use them through your employer don't expect them to care about your individual needs, as the main client who relies on the fund for retirement or other reasons at the end of the day they do not care about you as client.
0
Replies (0)WH
Wesley H
1 reviews | Active since Jan 2020
21 Nov 2023, 12:05
Doesn't care about the individual or actual client investing only cares about the employer paying over the contributions even when it is also your money.
I am still waiting for my withdrawal. I initially sent the forms on the 30th of October, it is still not paid or sorted. Sygnia which is the fund that Insurance zone has me with pays out in 25 working days. Rafael is not providing the details of the trustees of the fund as requested so I can follow steps in sending them a letter about the situation before proceeding to the pension fund adjudicator is necessary since the employer has threatened to mark me as absconded after they refused my resignation and notice. I feel Rafael is not assisting and only helping the employer buy time where I have a right to get my fund paid out. I have requested copies of supporting documents that would justify the delay as per section 37D however it is not being sent because there is no legal grounds for any objection to submit my exit paperwork and pay out my provident fund. They never contacted me when I started with the fund advising me of what my fund benefits etc is either so from start to now it is a place that doesn't care about each client and their individual needs as the client only about the company/employer so I would say it is not a great idea to invest through them because at the end of the day when you invest you would want your needs to be met when you need the fund without interference from the employer and no assistance in providing the trustee details should a person want to follow further steps. The Sygnia fund rules clearly state payout takes 15 working days... it has been 17 working days and my paperwork has not even been submitted and I am unable to lodge a complaint with the trustees due to not providing the details as requested on numerous occasions. Response times on communication also is very poor. So if you use them through your employer don't expect them to care about your individual needs as the main client who relies on the fund for retirement or other reasons at the end of the day.
Helpful (0)
|Replies (0)WH
Wesley H
1 reviews | Active since Jan 2020
21 Nov 2023, 12:05
Doesn't care about the individual or actual client investing only cares about the employer paying over the contributions even when it is also your money.
I am still waiting for my withdrawal. I initially sent the forms on the 30th of October, it is still not paid or sorted. Sygnia which is the fund that Insurance zone has me with pays out in 25 working days. Rafael is not providing the details of the trustees of the fund as requested so I can follow steps in sending them a letter about the situation before proceeding to the pension fund adjudicator is necessary since the employer has threatened to mark me as absconded after they refused my resignation and notice. I feel Rafael is not assisting and only helping the employer buy time where I have a right to get my fund paid out. I have requested copies of supporting documents that would justify the delay as per section 37D however it is not being sent because there is no legal grounds for any objection to submit my exit paperwork and pay out my provident fund. They never contacted me when I started with the fund advising me of what my fund benefits etc is either so from start to now it is a place that doesn't care about each client and their individual needs as the client only about the company/employer so I would say it is not a great idea to invest through them because at the end of the day when you invest you would want your needs to be met when you need the fund without interference from the employer and no assistance in providing the trustee details should a person want to follow further steps. The Sygnia fund rules clearly state payout takes 15 working days... it has been 17 working days and my paperwork has not even been submitted and I am unable to lodge a complaint with the trustees due to not providing the details as requested on numerous occasions. Response times on communication also is very poor. So if you use them through your employer don't expect them to care about your individual needs as the main client who relies on the fund for retirement or other reasons at the end of the day.
0
Replies (0)DV
Derrion V
1 reviews | Active since Jan 2020
30 Dec 2022, 16:41
Insurance zone
Insurance zone underwritten by Hollard is scamming clients from their payouts. Firstly my vehicle was a Range Rover sport autobiography of which the company replaced parts on prior, when I claimed I had numerous issues that were not resolved. I complained to their complaints and it was not resolved. I further took the matter to the ombudsman of which they provided a fraudulent document for the decision to be made in their favour. It is unacceptable, how they conduct business and their customer service is extremely poor.
Helpful (0)
|Replies (0)DV
Derrion V
1 reviews | Active since Jan 2020
30 Dec 2022, 16:41
Insurance zone
Insurance zone underwritten by Hollard is scamming clients from their payouts. Firstly my vehicle was a Range Rover sport autobiography of which the company replaced parts on prior, when I claimed I had numerous issues that were not resolved. I complained to their complaints and it was not resolved. I further took the matter to the ombudsman of which they provided a fraudulent document for the decision to be made in their favour. It is unacceptable, how they conduct business and their customer service is extremely poor.
0
Replies (0)TT
Tshifhiwa T
1 reviews | Active since Jan 2020
15 Nov 2020, 17:23
Insurance Zone are fraudsters , white mlungu took advantage of us
I am suprised they call themselves an insurance company. I was involved in a car accident with an old man. He admitted he was on the wrong as the traffic light was green for us when he tried to make a turn while we re oncoming and crushed into our mazda From the onset he said he was going to take responsibility, that made me and my husband relax as he was an old frail man who could be in his late 60's and didn't think we will need a witness, or there will be change of events. He got us in contact with his insurance and a lady called Desiree was supposed to assist us. It took them full 2 months to come and do their assessment, after which they also told us to get 2 quotation. After the assessment to my suprise their conclusion was that their client was not responsible although he drove into our car while we had the right of way and the robot was green. They claimed that green robot doesn't mean we shouldn't observe and we were supposed to have observed when their client was making a right turn without checking the incoming car's which had a right of way. I don't understand how they have the nerve to give such conclusion when their client has admitted guilt, I have tried to get their client to compensate us as he said he was in the wrong but he cant make his insurance pay. Unfortunately we are not insured and we don't have an insurance to claim on our behalf. We are just suprised how this mlungu played along for 3 months and acted like he was willing to take accountability and now he is not even answering our calls.
Helpful (0)
|Replies (0)TT
Tshifhiwa T
1 reviews | Active since Jan 2020
15 Nov 2020, 17:23
Insurance Zone are fraudsters , white mlungu took advantage of us
I am suprised they call themselves an insurance company. I was involved in a car accident with an old man. He admitted he was on the wrong as the traffic light was green for us when he tried to make a turn while we re oncoming and crushed into our mazda From the onset he said he was going to take responsibility, that made me and my husband relax as he was an old frail man who could be in his late 60's and didn't think we will need a witness, or there will be change of events. He got us in contact with his insurance and a lady called Desiree was supposed to assist us. It took them full 2 months to come and do their assessment, after which they also told us to get 2 quotation. After the assessment to my suprise their conclusion was that their client was not responsible although he drove into our car while we had the right of way and the robot was green. They claimed that green robot doesn't mean we shouldn't observe and we were supposed to have observed when their client was making a right turn without checking the incoming car's which had a right of way. I don't understand how they have the nerve to give such conclusion when their client has admitted guilt, I have tried to get their client to compensate us as he said he was in the wrong but he cant make his insurance pay. Unfortunately we are not insured and we don't have an insurance to claim on our behalf. We are just suprised how this mlungu played along for 3 months and acted like he was willing to take accountability and now he is not even answering our calls.
0
Replies (0)MM
Marceau M
1 reviews | Active since Jan 2020
13 Oct 2020, 12:00
Insurance Zone - best decision I ever made
The best decision I ever made was to invest my hard earned money with these guys. From beginning to end the experience has been one of care and trust. A big thank you to Salome Naude, my Financial Advisor and life saver (salomen@insurancezone.co.za - and I suggest you do contact her about RA, tax free investment and other investment products), who saved my life over the weekend when my car broke down (note vehicle insurance is not her department), but she went OUT of her way to get me in touch with the correct people for roadside assist. And that is what I love about Insurance Zone - these guys really care and are looking out for the wellbeing of their clients. Thank you!
Helpful (0)
|Replies (0)MM
Marceau M
1 reviews | Active since Jan 2020
13 Oct 2020, 12:00
Insurance Zone - best decision I ever made
The best decision I ever made was to invest my hard earned money with these guys. From beginning to end the experience has been one of care and trust. A big thank you to Salome Naude, my Financial Advisor and life saver (salomen@insurancezone.co.za - and I suggest you do contact her about RA, tax free investment and other investment products), who saved my life over the weekend when my car broke down (note vehicle insurance is not her department), but she went OUT of her way to get me in touch with the correct people for roadside assist. And that is what I love about Insurance Zone - these guys really care and are looking out for the wellbeing of their clients. Thank you!
0
Replies (0)SR