Insurance Zone Administration Services
Claimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
Insurance Zone Administration Services
Claimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|1 Reviews
Jul '25 - Jun '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAS
Amith S
1 reviews | Active since Jan 2020
14 Nov 2025, 09:46
Contractor Caused Damage, Left Us Without Water – Insurance Zone Failed Us
Summary A simple irrigation issue escalated into an unnecessary ordeal due to the negligence of the appointed contractor (Gift) and inconsistent, at times unprofessional, service from our broker, Brad Naudé. The contractor caused further damage, left a valve open, and as a result our water pressure collapsed, preventing our storage tanks from refilling. By Monday, our tanks were dry and we had no water in the house, even though we have a child and an elderly family member living with us. Gift kept promising to return on Monday, but by the afternoon it became clear that no one was coming until the next morning. Out of necessity, I purchased the replacement parts myself for R286, and the issue was fixed in under three minutes, compared to Gift’s R7 700 quote. Although an independent assessor was eventually sent, the overall handling, communication, and lack of accountability were unacceptable. My goal with this complaint is simply to receive a genuine, specific apology and acknowledgment of how this was handled. What Happened 1. Emergency line refused to assist When our sprinklers failed, the emergency line refused to come out, calling it “maintenance.” 2. Broker arranged for contractor (Gift) Our broker arranged Gift to attend to the issue. A second technician was scheduled for Friday but never arrived. 3. Gift caused further damage When Gift eventually arrived: They removed and stripped parts without approval Broke the valve Left an open gap causing water to gush out continuously Water pressure collapsed The tanks could not refill The system became unusable Where we had reduced but sufficient pressure before, we now had none. 4. Monday: We were left with no water at all By Monday morning: The gap left by the removed valve meant zero pressure Our water tanks ran dry We had no water in the house Gift kept saying they would come on Monday. By the afternoon, it was clear they would not arrive until the next day. With a child and an elderly family member in the home, we could not go another day without water. 5. R7 700 quote for a R286, 3-minute fix Out of necessity, I drove to Builders Warehouse: The correct parts cost R286 Installation took under 3 minutes Water was immediately restored This shows the Gift quote of R7 700 was unreasonable and that their earlier damage caused the crisis. 6. Independent assessor eventually sent We appreciate this, but by then the major inconvenience, damage, and delays had already happened. 7. Broker’s unprofessional behaviour During the crisis, when I phoned for help, Brad said: “Oh Jesus, how many times must I speak to you today?” This comment was unprofessional and inappropriate, especially given the circumstances. 8. New issue: Geyser now tripping After having no water, we switched off the geysers. Since then, one geyser keeps tripping unexpectedly. When we asked if this might be related to the water outage and pressure issues, Brad said only that it “must be a geyser fault” and told us to call the call centre — a noticeable shift from his earlier hands-on approach. Why I Am Filing This Complaint Gift caused additional damage We were left without water for one full day Our tanks ran empty due to their actions Repairs were misrepresented (R7 700 vs R286) We received vague, non-specific apologies The broker made an unprofessional comment A new geyser fault has now appeared Our concerns were dismissed rather than addressed What I Am Requesting I am not seeking compensation. I request: ✔ A genuine, specific apology, acknowledging: The contractor’s negligence The disruption caused to our household (including a child and an elder) The delays and broken promises The unprofessional remark The dismissive handling of the geyser issue ✔ Assurance that future contractors will be properly vetted ✔ Basic support or guidance regarding the geyser fault, not dismissal This is all I want — fairness, accountability, and respectful acknowledgment.
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Amith S
1 reviews | Active since Jan 2020
14 Nov 2025, 09:46
Contractor Caused Damage, Left Us Without Water – Insurance Zone Failed Us
Summary A simple irrigation issue escalated into an unnecessary ordeal due to the negligence of the appointed contractor (Gift) and inconsistent, at times unprofessional, service from our broker, Brad Naudé. The contractor caused further damage, left a valve open, and as a result our water pressure collapsed, preventing our storage tanks from refilling. By Monday, our tanks were dry and we had no water in the house, even though we have a child and an elderly family member living with us. Gift kept promising to return on Monday, but by the afternoon it became clear that no one was coming until the next morning. Out of necessity, I purchased the replacement parts myself for R286, and the issue was fixed in under three minutes, compared to Gift’s R7 700 quote. Although an independent assessor was eventually sent, the overall handling, communication, and lack of accountability were unacceptable. My goal with this complaint is simply to receive a genuine, specific apology and acknowledgment of how this was handled. What Happened 1. Emergency line refused to assist When our sprinklers failed, the emergency line refused to come out, calling it “maintenance.” 2. Broker arranged for contractor (Gift) Our broker arranged Gift to attend to the issue. A second technician was scheduled for Friday but never arrived. 3. Gift caused further damage When Gift eventually arrived: They removed and stripped parts without approval Broke the valve Left an open gap causing water to gush out continuously Water pressure collapsed The tanks could not refill The system became unusable Where we had reduced but sufficient pressure before, we now had none. 4. Monday: We were left with no water at all By Monday morning: The gap left by the removed valve meant zero pressure Our water tanks ran dry We had no water in the house Gift kept saying they would come on Monday. By the afternoon, it was clear they would not arrive until the next day. With a child and an elderly family member in the home, we could not go another day without water. 5. R7 700 quote for a R286, 3-minute fix Out of necessity, I drove to Builders Warehouse: The correct parts cost R286 Installation took under 3 minutes Water was immediately restored This shows the Gift quote of R7 700 was unreasonable and that their earlier damage caused the crisis. 6. Independent assessor eventually sent We appreciate this, but by then the major inconvenience, damage, and delays had already happened. 7. Broker’s unprofessional behaviour During the crisis, when I phoned for help, Brad said: “Oh Jesus, how many times must I speak to you today?” This comment was unprofessional and inappropriate, especially given the circumstances. 8. New issue: Geyser now tripping After having no water, we switched off the geysers. Since then, one geyser keeps tripping unexpectedly. When we asked if this might be related to the water outage and pressure issues, Brad said only that it “must be a geyser fault” and told us to call the call centre — a noticeable shift from his earlier hands-on approach. Why I Am Filing This Complaint Gift caused additional damage We were left without water for one full day Our tanks ran empty due to their actions Repairs were misrepresented (R7 700 vs R286) We received vague, non-specific apologies The broker made an unprofessional comment A new geyser fault has now appeared Our concerns were dismissed rather than addressed What I Am Requesting I am not seeking compensation. I request: ✔ A genuine, specific apology, acknowledging: The contractor’s negligence The disruption caused to our household (including a child and an elder) The delays and broken promises The unprofessional remark The dismissive handling of the geyser issue ✔ Assurance that future contractors will be properly vetted ✔ Basic support or guidance regarding the geyser fault, not dismissal This is all I want — fairness, accountability, and respectful acknowledgment.
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Replies (0)WH
Wesley H
1 reviews | Active since Jan 2020
21 Nov 2023, 18:46
You might as well be throwing your money in the trash. You have no financial security with this company.
Doesn't care about the individual or actual client investing, they only care about the employer paying over the contributions. I am still waiting for my withdrawal. I initially sent the forms on the 30th of October, it is still not paid or sorted. Sygnia which is the fund that Insurance zone has me with pays out in 15 working days. Rafael is not providing the details of the trustees of the fund as requested so I can follow steps in sending them a letter about the situation before proceeding to the pension fund adjudicator is necessary. Rafael is not assisting and only helping the employer buy time where I have a right to get my fund paid out. I have requested copies of supporting documents that would justify the delay as per section 37D however it is also not being sent. There is no legal grounds for any objection to submit my exit paperwork and delay paying out my provident fund because I resigned and worked out notice even after being told mt resignation is not accepted and that I will be marked absconded and my fund will be withheld(which is ********* and *******). They never once contacted me when I started with the fund. I was never advised the details of my fund benefits or supp**** a login to look at my profile. It is not a good idea to invest with them. Paperwork to fill out your details for when you need death benefits etc to pay out only gets sent MONTHS later after more than half a year of deductions... so you might be paying for something that won't benefit your family in the long run. Should you retire or resign and move they will hold up the process of payout. The Sygnia fund rules clearly state payout takes 15 working days... it has been 17 working days and my paperwork has not even been submitted to Sygnia and I am unable to lodge a complaint with the trustees due to not providing the details as requested on numerous occasions. Response times on communication also is very poor. If you use them through your employer don't expect them to care about your individual needs, as the main client who relies on the fund for retirement or other reasons at the end of the day they do not care about you as client.
Helpful (0)
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Wesley H
1 reviews | Active since Jan 2020
21 Nov 2023, 18:46
You might as well be throwing your money in the trash. You have no financial security with this company.
Doesn't care about the individual or actual client investing, they only care about the employer paying over the contributions. I am still waiting for my withdrawal. I initially sent the forms on the 30th of October, it is still not paid or sorted. Sygnia which is the fund that Insurance zone has me with pays out in 15 working days. Rafael is not providing the details of the trustees of the fund as requested so I can follow steps in sending them a letter about the situation before proceeding to the pension fund adjudicator is necessary. Rafael is not assisting and only helping the employer buy time where I have a right to get my fund paid out. I have requested copies of supporting documents that would justify the delay as per section 37D however it is also not being sent. There is no legal grounds for any objection to submit my exit paperwork and delay paying out my provident fund because I resigned and worked out notice even after being told mt resignation is not accepted and that I will be marked absconded and my fund will be withheld(which is ********* and *******). They never once contacted me when I started with the fund. I was never advised the details of my fund benefits or supp**** a login to look at my profile. It is not a good idea to invest with them. Paperwork to fill out your details for when you need death benefits etc to pay out only gets sent MONTHS later after more than half a year of deductions... so you might be paying for something that won't benefit your family in the long run. Should you retire or resign and move they will hold up the process of payout. The Sygnia fund rules clearly state payout takes 15 working days... it has been 17 working days and my paperwork has not even been submitted to Sygnia and I am unable to lodge a complaint with the trustees due to not providing the details as requested on numerous occasions. Response times on communication also is very poor. If you use them through your employer don't expect them to care about your individual needs, as the main client who relies on the fund for retirement or other reasons at the end of the day they do not care about you as client.
0
Replies (0)DV
Derrion V
1 reviews | Active since Jan 2020
30 Dec 2022, 16:41
Insurance zone
Insurance zone underwritten by Hollard is scamming clients from their payouts. Firstly my vehicle was a Range Rover sport autobiography of which the company replaced parts on prior, when I claimed I had numerous issues that were not resolved. I complained to their complaints and it was not resolved. I further took the matter to the ombudsman of which they provided a fraudulent document for the decision to be made in their favour. It is unacceptable, how they conduct business and their customer service is extremely poor.
Helpful (0)
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Derrion V
1 reviews | Active since Jan 2020
30 Dec 2022, 16:41
Insurance zone
Insurance zone underwritten by Hollard is scamming clients from their payouts. Firstly my vehicle was a Range Rover sport autobiography of which the company replaced parts on prior, when I claimed I had numerous issues that were not resolved. I complained to their complaints and it was not resolved. I further took the matter to the ombudsman of which they provided a fraudulent document for the decision to be made in their favour. It is unacceptable, how they conduct business and their customer service is extremely poor.
0
Replies (0)MM
Marceau M
1 reviews | Active since Jan 2020
13 Oct 2020, 12:00
Insurance Zone - best decision I ever made
The best decision I ever made was to invest my hard earned money with these guys. From beginning to end the experience has been one of care and trust. A big thank you to Salome Naude, my Financial Advisor and life saver (salomen@insurancezone.co.za - and I suggest you do contact her about RA, tax free investment and other investment products), who saved my life over the weekend when my car broke down (note vehicle insurance is not her department), but she went OUT of her way to get me in touch with the correct people for roadside assist. And that is what I love about Insurance Zone - these guys really care and are looking out for the wellbeing of their clients. Thank you!
Helpful (0)
|Replies (0)MM
Marceau M
1 reviews | Active since Jan 2020
13 Oct 2020, 12:00
Insurance Zone - best decision I ever made
The best decision I ever made was to invest my hard earned money with these guys. From beginning to end the experience has been one of care and trust. A big thank you to Salome Naude, my Financial Advisor and life saver (salomen@insurancezone.co.za - and I suggest you do contact her about RA, tax free investment and other investment products), who saved my life over the weekend when my car broke down (note vehicle insurance is not her department), but she went OUT of her way to get me in touch with the correct people for roadside assist. And that is what I love about Insurance Zone - these guys really care and are looking out for the wellbeing of their clients. Thank you!
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Replies (0)SR
FV
Fiona V
1 reviews | Active since Jan 2020
4 Aug 2020, 06:54
Excellent Service
I cannot thank Insurance Zone; our portfolio manager and their administrative department for the excellent service I got from them in resolving my insurance claim - from the time of reporting the stolen device to the the time that I collected a new handset was less than 8 hours. One cannot value or rate such amazing service and help when your phone is your livelihood. Thank you to Mantletse Makgothi and Sherne Streicher for your friendly and efficient service.
Helpful (0)
|Replies (0)FV
Fiona V
1 reviews | Active since Jan 2020
4 Aug 2020, 06:54
Excellent Service
I cannot thank Insurance Zone; our portfolio manager and their administrative department for the excellent service I got from them in resolving my insurance claim - from the time of reporting the stolen device to the the time that I collected a new handset was less than 8 hours. One cannot value or rate such amazing service and help when your phone is your livelihood. Thank you to Mantletse Makgothi and Sherne Streicher for your friendly and efficient service.
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Replies (0)lN
lerissa N
1 reviews | Active since Jan 2020
21 Dec 2019, 13:32
EXCELLENT SERVICE FROM Deborah Sucksmith INSURANCE ZONE
As a Services Provider in the motor industry, the claims and payment process can be a nightmare, however, Deborah Sucksmith a Claims Technician from insurance zone in JHB, was extremely helpful and assisted so efficiently on IZIP24337 - Thank you Deborah, theres more of you needed in this industry.
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lerissa N
1 reviews | Active since Jan 2020
21 Dec 2019, 13:32
EXCELLENT SERVICE FROM Deborah Sucksmith INSURANCE ZONE
As a Services Provider in the motor industry, the claims and payment process can be a nightmare, however, Deborah Sucksmith a Claims Technician from insurance zone in JHB, was extremely helpful and assisted so efficiently on IZIP24337 - Thank you Deborah, theres more of you needed in this industry.
0
Replies (0)JW
John W
1 reviews | Active since Jan 2020
14 May 2017, 13:07
Inadequate emergency response and follow-up
<p>Two hours ago, I told Insurance Zone that the plumbers they had sent out could not fix an electrical problem with my geyser, and that they needed to send an elictrician instead. They assured me that this would happen.</p> <p> </p> <p>One hour ago Insurance Zone contacted me to ask whether I had heard from their electrician. Instead of contacting the electrician and asking him. I told Insurance Zone that I had not heard from anyone.</p> <p> </p> <p>An hour later, I still have not heard from anyone.</p> <p> </p> <p>These additional services are provided "in the event of a home emergency." I really hope nobody ever needs an urgent response from these people, in a life or death situation. It would undoubtedly end in death.</p>
Helpful (0)
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John W
1 reviews | Active since Jan 2020
14 May 2017, 13:07
Inadequate emergency response and follow-up
<p>Two hours ago, I told Insurance Zone that the plumbers they had sent out could not fix an electrical problem with my geyser, and that they needed to send an elictrician instead. They assured me that this would happen.</p> <p> </p> <p>One hour ago Insurance Zone contacted me to ask whether I had heard from their electrician. Instead of contacting the electrician and asking him. I told Insurance Zone that I had not heard from anyone.</p> <p> </p> <p>An hour later, I still have not heard from anyone.</p> <p> </p> <p>These additional services are provided "in the event of a home emergency." I really hope nobody ever needs an urgent response from these people, in a life or death situation. It would undoubtedly end in death.</p>
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