PATHETIC customer service

Probably the most unorganised company I've ever had to deal with. I was told by insurance busters that my previous month would be covered due to retrenchment. They confirmed this and now they are telling me that my services are going to be suspended due to non payment, excuse me you are the ones that said I do not have to pay so why chase me for payment. Not only that every time we speak to a customer service agent we have to explain the whole story again , why do you not have a ticketing system or any time of CRM that documents these conversations, either your company does not have these facilities or you are employing laxy people, I suggest recruiting new staff there are a lot of people out there looking for work whom can probably do a better job than the workers you have currently employed