Terrible service - 10867

iStore Insure has been extremely disappointing in how they handled my claim.

They refused to pay out, citing “jamming” as the reason yet during the same incident a work laptop was ****** from the boot of my car. The phone was in a charging compartment inside a dimmed vehicle, so visibility was not a factor. This was clearly a broader theft incident, but they selectively used “jamming” as an excuse to reject the claim. What made this worse was the consultant’s conduct. Instead of contacting the assigned detective (a case number already existed), she forced me to personally go around the street looking for CCTV footage. When I questioned why they couldn’t liaise directly with the detective, she argued with me about it. This is unprofessional and not how claims should be handled. The street has no CCTV coverage nearby yet they still pushed this angle and continued searching for reasons to decline the claim even presenting three different justifications. It felt like they were actively trying to avoid paying rather than fairly investigating. Overall, poor service, poor communication, and a clear unwillingness to honour claims. I would not recommend iStore Insure to anyone looking for reliable insurance. Bongiwe and Abongile offered the worst service I have experienced in insurance, I would never recommend dealing with them in claiming.