Claim Delayed 48 Days – Poor Service & ************

Title: Claim Delayed 48 Days – Poor Service & ************

I am extremely unhappy with Integrisure and their underwriter Old Mutual.

It has been 48 days since I lodged my claim, and it is still not finalised. Instead of resolving it, they keep delaying and looking for excuses not to pay.

They have already sent 3 assessors and 2 SIU investigators, but refuse to share any feedback or reports. There is zero transparency.

The latest investigator has been unprofessional and aggressive, even telling me that if I am not available to revisit the accident scene, he will simply move on and leave my case. This is completely unacceptable.

I have fully cooperated, submitted everything required, and even signed consent for them to access all my records. Yet I am being treated unfairly, and my rights feel ignored.

48 days later – still no outcome.

I expect urgent resolution and accountability. Based on this experience, I would not recommend them