Bad service

I am so dissapointed, for years my mother did bussiness with them and she never had a complaint. I phoned them for a quote, and they were kind but still very eager. I explained from the beginning that I only want a quote. Now that I want them to confirm that I dont have a contract with them , they just ignore my emails. Four emails and one phone call later I recieve a letter that I must send to my current insuarance company to cancell their service. Please can somebody please acknowledge the fact that I am not a client off integrisure. I hate to do it this way. Mrs Durand