Don't care about my claim

I sent my quotation along with the damage report to you last week, but if I don’t follow up, I don’t get any feedback.

Yesterday morning when I called, I was told that the quotations were not accepted, and the best part is that I didn’t receive any feedback at all. On top of that, the wrong quotation was looked at, even after I informed you on WhatsApp that an updated quotation had been sent.

Yesterday morning, I explained to Rhadia that the DVR is used for our cameras and is part of our security system because we live in a high-risk area. I also explained that just this past weekend, our neighbors were broken into, and we are trying to prevent that and keep my family safe.

Rhadia made an effort and arranged for one of your service providers to come out yesterday already to take the photos and do the report, because I would have had to wait too long for a new quotation. So one would think we’re trying to save you money by using our own people, but even that’s not good enough.

The service provider was here yesterday and said the report would be sent through the same day, and that I could call this morning for feedback. I called and asked to speak with Rhadia, and the lady asked how she could help me. I asked for feedback, and she said I would have to wait 4 days for feedback. Why am I not allowed to speak to Rhadia? That woman just raised my blood pressure because I had to explain myself all over again.

This is my first claim, and this is how I have to struggle to replace what I’ve paid for. I’m not *****ing from you. My claim is legitimate, but you’re quick to take my money and can’t deliver a service.

Makes me wonder how long you’ll still be in business.