WB
Wendy B
Active since Nov 2009
36
Reviews
0
Industries
Reviews
36 reviews2 months ago
Ongoing Poor Service at Checkers Ridgeview Centre, Helderkruin
Ongoing Poor Service at Checkers Ridgeview Centre, Helderkruin To Whom It May Concern, I am writing to formally raise my concern regarding the ongoing poor service at your Checkers store at Ridgeview Centre in Helderkruin. This has now happened repeatedly, especially late in the afternoon over weekends. There are often only two tills open while the queues are extremely long. Customers are left standing and waiting for an unreasonable amount of time, which is both frustrating and unacceptable. On multiple occasions when we have asked to speak to the manager, we are informed that he is “at home.” This raises serious concerns about supervision and accountability during peak trading hours. It appears that when management is not present, service standards drop significantly. What is even more concerning is that shortly after customers complain, two or three staff members suddenly walk out of the office to open additional tills. This creates the impression that staff are available but not proactively assisting customers. In addition, the attitude displayed by some staff members has been unprofessional and dismissive. Customers should not feel like they are inconveniencing employees by expecting service. As paying customers, we expect adequate staffing during busy periods, active floor management, and courteous service at all times. Weekend afternoons are clearly peak hours and should be staffed accordingly. I trust that this matter will be taken seriously and that steps will be implemented to improve customer service and staffing efficiency at this branch.
0 replies
5 months ago
Wifi not working
Your customer service is pathetic, we have been holding on to speak so an agent for 40 min and we are no 12 in line. I have been waiting for someone to help me on the live chat since 10:07 and no one is helping. Clearly you don't have enough staff or to many problems. The call is not free, I have to use my airtime for this call.
0 replies
6 months ago
Terrible Experience at Hillfox
So today we went to Food*****s at Hilfox in Roodepoort, honestly one of the worst experiences we ever had at the store. We want to buy some pepper steak pies, get to the pie counter and there are about 4 pies. So we are waiting to be assisted and waited, we'll the attitude from the women who helped us was as if we asked her to go above and beyond. I'm so sorry that we as costumer were thinking we should be helped, next time maybe put a sign on it is a self service because then we won't expect you to do your job. We ask are you going to make more pies and with an attitude we are told this is what we have, that was not my question. So one of the bakers in the back says no, how is that possible that before 12:00 you only have 4 pies left. We walked away thinking clearly they don't believe in customer service and our money means nothing. My son wanted the panini special where you buy 2 for R60, again it looks like a self service thing but best of all is there are stickers but no stickers for R60. My son went to ask for help but was told by thr bakery lady it's not my department, again so sorry for asking you to do something that is not your job. How do a Custmer dare ask for help. Then a lady that walked by say just take a sticker they will know at the till. Get to the till, guess what again me the customer have to say no, you need to fix the price of the panini. And guess what, she ask me what is the price mam? Really now ot is the customers job to tell you about the offers of the company that you work for. Sorry again remember you are not entitled to customer service we just want your money. I ask can I have my stickers for the stilt pan collection, sorry mam we don’t give stickers because the pans are low in stock. Me as the customer very confused asking but the promotion on the pamphlet says it is running till Nov 2025, but why am I prized because dear customer why will the cashier tell me that we are no longer giving stickers you should know that. Dear Food*****s please put a sign outside your store that says our staff don't have to deliver a customer service and they don't have to be available on the floor to help you and our staff don't have to know the prices or the offers. We just want your money. We asked for the manager, guess who they get us. The guy at the bakery, so are we not good enough to raise our concern with the store manager? Again how can we as customers ask to speak to a manager, maybe we don’t deserve his time and our money is not good enough. My husband ask the guy from the bakery so why are you not baking more pies and he is told the pies is not a good seller, wow okay. So the pies that are available is then not fresh they are left overs from previous days because they are to good sellers and we will only bake again once they are sold. You are going to walk the same route as Pick n Pay, there service are just as bad and look at how many stores are closing down. Then all of a sudden the staff will be victims of unemployment but what do they expect
71 replies
8 months ago
Formal Complaint Regarding Poor Service and Request for Immediate Resolution
Formal Complaint Regarding Poor Service and Request for Immediate Resolution Dear Tracker Management, I am writing to formally express my deep dissatisfaction with the service I have received from Tracker. The experience has been both disappointing and unacceptable. Last week, I arranged for a Tracker unit to be installed in my husband’s vehicle. Before proceeding, I specifically confirmed with your representative, Yash, whether the unit would be activated immediately after installation. She assured me that it would, and further explained that a pro-rata fee of approximately R6.50 per day would be charged. The unit was installed on Saturday morning by Bridget, who informed my husband that he would be contacted within an hour with the sign-in details for the Tracker App. This never happened. By Saturday evening, we had to call the emergency number to follow up, as we had an event scheduled for Sunday and needed to ensure the system was active. To our shock, the previous tracking unit (from another provider) had already been disabled by Bridget, leaving us without an active system. Consequently, we were forced to cancel our plans, as our insurance would not cover the vehicle without an active tracker. Since then, my husband has spent countless hours on the phone, receiving nothing but excuses and no resolution. This level of service is entirely unacceptable. If this matter is not resolved immediately, I will have no choice but to escalate it to the National Credit Regulator (NCR) and request the cancellation of this contract on the grounds of non-delivery of service. I expect an urgent response and confirmation that this issue will be rectified without further delay.
159 replies
12 months ago
My families safety means nothing
I sent my quotation along with the damage report to you last week, but if I don’t follow up, I don’t get any feedback. Yesterday morning when I called, I was told that the quotations were not accepted, and the best part is that I didn’t receive any feedback at all. On top of that, the wrong quotation was looked at, even after I informed you on WhatsApp that an updated quotation had been sent. Yesterday morning, I explained to Rhadia that the DVR is used for our cameras and is part of our security system because we live in a high-risk area. I also explained that just this past weekend, our neighbors were broken into, and we are trying to prevent that and keep my family safe. Rhadia made an effort and arranged for one of your service providers to come out yesterday already to take the photos and do the report, because I would have had to wait too long for a new quotation. So one would think we’re trying to save you money by using our own people, but even that’s not good enough. The service provider was here yesterday and said the report would be sent through the same day, and that I could call this morning for feedback. I called and asked to speak with Rhadia, and the lady asked how she could help me. I asked for feedback, and she said I would have to wait 4 days for feedback. Why am I not allowed to speak to Rhadia? That woman just raised my blood pressure because I had to explain myself all over again. This is my first claim, and this is how I have to struggle to replace what I’ve paid for. I’m not *****ing from you. My claim is legitimate, but you’re quick to take my money and can’t deliver a service. Makes me wonder how long you’ll still be in business.
58 replies
12 months ago
Don't care about my claim
I sent my quotation along with the damage report to you last week, but if I don’t follow up, I don’t get any feedback. Yesterday morning when I called, I was told that the quotations were not accepted, and the best part is that I didn’t receive any feedback at all. On top of that, the wrong quotation was looked at, even after I informed you on WhatsApp that an updated quotation had been sent. Yesterday morning, I explained to Rhadia that the DVR is used for our cameras and is part of our security system because we live in a high-risk area. I also explained that just this past weekend, our neighbors were broken into, and we are trying to prevent that and keep my family safe. Rhadia made an effort and arranged for one of your service providers to come out yesterday already to take the photos and do the report, because I would have had to wait too long for a new quotation. So one would think we’re trying to save you money by using our own people, but even that’s not good enough. The service provider was here yesterday and said the report would be sent through the same day, and that I could call this morning for feedback. I called and asked to speak with Rhadia, and the lady asked how she could help me. I asked for feedback, and she said I would have to wait 4 days for feedback. Why am I not allowed to speak to Rhadia? That woman just raised my blood pressure because I had to explain myself all over again. This is my first claim, and this is how I have to struggle to replace what I’ve paid for. I’m not *****ing from you. My claim is legitimate, but you’re quick to take my money and can’t deliver a service. Makes me wonder how long you’ll still be in business.
0 replies
13 months ago
Pathetic Services from Mweb and Openserve
Your service is pathetic, we have been hit by lightning on Wednesday. Openserve has been here twice and we are still sitting with the same problem. Every time we phone we are told there is nothing wrong but your CPE is still not working. I have paid someone R1800 to come and see if they can sort your **** out but I was told the problem is the CPE because there is no signal. I have been very patient with you but I am not longer. Your staff are useless and don't know what they are doing. I will phone tomorrow for a new service provider because I have e lost all faith in mweb
0 replies
16 months ago
Rude Staff
Good day, First of all let me say, I can understand why there are so many Pick n Pay's closing. I will not be surprised if Pick n Pay Hyper in Princess Crossing is next for closure. This is one of the branches I hardly shop at due to prices never being correct and staff being unfriendly. But today my husband insisted we go in because we where at a store just down the passage and he thought it is convenient. At least today he saw the reason why I absolutely despise going into the Pick n Pay Hyper. First we took Mediterranean rolls from the table and the lady working at the table was not friendly at all. You could hardly hear her great. I didn't say anything because I didn't have the energy to teach your staff manners. I continue with my shopping and saw Pepsi Soda on special for R17.99 and took 5 bottles. To shelves away the same Pepsi is being advertised for R17.00, so we asked one of the staff what is the difference and he couldn't answer us. He just said take from this pile and insist to get it for R17.00. I thought why would I complain about 99c. So walking down 2 shelves down and again Pepsi being advertised for R22.99. So getting to the till I greeted the lady at the till by the name of Sibongile ans she greeted back very friendly, I checked the prizes as they are being scanned to make sure I'm nog being charged R22.99 for the Pepsi and checking to make sure the discounts for the other products are deducted correctly. I know that the discounts are deducted at the end when the Pick n Pay card is swiped, at the end on the screen it displayed discount combo and the price but not for which products. I asked Sibongile what the discount is for and while we were busy talking your casualty worker by the name of Mitseki packing the products laughed at me because I asked about the discounts, that is totally unacceptable. When I asked her why is she laughing she just kept on smiling thinking it is a joke. This done infront of other customers and staff, that is honestly disrespectful. I told her I have to check because the pricing of products are different all over the store and this is where I will insist on my 99c just to proof a point. The manager came closer and asked what the problem is, I proofed to her the problem about the pricing and told het that her staff is laughing at me. The prices for the Pepsi was changed to R17.00 but no apology what so ever for being laughed at and made a joke off. And this is not even a permanent staff member, thus is a clear indication that your staff is not getting training on customer service. Why is all the staff not wearing name tags? This rude lady had a sticker on her shirt and the ladybat the till didn't have a name tag at al. I will now attachment the proof of the different prices is your store.. Does she realize how lucky she is to have a job and it is customers like me that pays her salary, well she will learn the hard way. Let me be honest, no excuse can justify this behavior from your staff, would she be happy if she received this treatment when she was shopping at a store?
112 replies
21 months ago
Pathetic service
I took a new contract online. I received a WhatsApp from RAM courier to say my address can't be found on Google maps, very strange because no other delivery company ever had a problem with my address. My wife phoned RAM courier to inform them that the address is correct and she advised my wife to ignore the message because the package is not registered on their system as yet and they will make contract with us before they deliver. So yesterday thay pitched at my address, (I thought it is incorrect) with no prior arrangements and they could deliver because my wife didn't have my original ID, who leaves their ID at home? So we have logged a change of address ladt night as advised by the driver who came for the delivery, now I am told by RAM that vodacom is causing the delay because they first need to approve the change of address and delivery will only be done on Monday. How pathetic is that and you want to tell me that is customer service
106 replies
24 months ago
Worst treatment from n Manager
Today my husband and I went to food *****s at Westgate Mall in Roodepoort. When we entered the shop the where chicken pieces at the door as you enter. My husband asked a manager what is the price beacause there are no price on display and he advised that he will go and find out, he turned around and kept on having a discussion with a staff member as if we don't matter. Later on a staff member came with the price and placed it on display. As we walked through the store my husband said he feel like having a pie and we were standing for how long waiting yo be helped, the staff looked at us standing and waiting yo be served but no one helped us because it is not their department. I went to the back to help myself and the same manager that my husband spoke to came to me and started raising his voice towards me which I don't appreciate at all. I tried to explain to him what happened and he screamed at me get out behind the counter so bad that other people stared at me and the food *****s staff standing and laughing about the incident. One of the other customers turned around and said it is because the service are so bad that we as customers need to help ourselves. You are more than welcome to have a look at the cameras to see what transpired but I will never ever go to this shop again. This store can close down for all I care because the manager down to staff mean nothing at this store. This is now the 3rd time that it happened that no one is helping us at the pie counter and I just had enough. Why should we as customers except this service and treatment. This manager will cause you a lot of customers because he have no respect for his customers and didn't even listen. He didn't acknowledge my complaint and just demanded to come out behind the counter. This is a disgrace if this is allowed
53 replies
Review Distribution
5 Star
5 (13.88888888888889%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (11.11111111111111%)
1 Star
27 (75%)