PATHETIC CUSTOMER SERVICE

If I could give ZERO stars I would !!! I am utterly disgusted in how Ipic Play plan parties and deal with their customers. And dont even get me started on how they overfill their indoor venue - Not obeying ANY of the covid regulations! I booked my daughters party well in advance and was told that due to covid regulations, all parties are booked in the private party rooms and no longer on the deck. After arriving for her party I was told that my daughters party was not set up in in the private party room as discussed, nor on the deck. It was set up in a walkway right at the back of the centre in front of someone's office! With absolute no view of the play area to watch my children. I find this totally unacceptable. For the amount one pays for a party at your premises - this is disgusting! I had communicated with Priscilla more than once on colour schemes , size of the socks etc... Not only was my party shoved in the back of the corner, her balloons were all the wrong colour and they only had XXL size socks, which were way to big. We had to give a list of ages before the party so that the correct sizes were ordered for the party so there is no excuse as to why they had no socks for their sizes. I had to run around looking for the party host and manager to discuss my issues and neither of them seemed to care. Not only was the party a complete disaster - your indoor play area was CHAOS on Saturday. You were not at the 50% capacity as per covid regulations and yet even after your centre was full ... you still allowed more to come in. The security of this centre is also non existent. What is supposed to be a safe indoor play area for kids has become an utter joke and one can clearly see it is all about shoving as many people in to make money. Sad to say that we will no longer be supporting Ipic Play and will definitely NEVER EVER plan a party with them again.