IP
Ipic play Aurora
Unclaimed Business
IP
Ipic play Aurora
Unclaimed Business
0 Reviews (last 12 months)
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Performance(last 12 months):
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Ranking
#13
in Entertainment & Gaming
NPS Score
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Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Tammy B
1 reviews | Active since Jan 2020
11 Jan 2025, 12:29
Unprofessional staff
This place is not the same anymore. Not all the staff show interest in helping the kids and showing patience towards the smaller kids. My son (5) was removed from the climbing wall and asked to leave until he has the “correct” socks. Once he returned with their branded socks (he already had non slip socks on) the attendee purposely ignored him even though he waited in a long line to get back onto the wall. Once my son got to the front of the line , the same guy got up and went to help a different child. Also - why are their only 2 employees in that very busy section on a Saturday when it is the busiest???????? My husband witnessed all this unfold and confronted the employees and also the manager. Small children shouldn’t be treated with such bad attitudes in a place where parents feel that their kids are safe and respected. We choose to spend ALOT of money for only 1 hour of play. And we spend double that as we have twins. This is not the first time I have had a negative experience at this place. I hope they will train their staff better and take pride in how important their jobs really are.
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Tammy B
1 reviews | Active since Jan 2020
11 Jan 2025, 12:29
Unprofessional staff
This place is not the same anymore. Not all the staff show interest in helping the kids and showing patience towards the smaller kids. My son (5) was removed from the climbing wall and asked to leave until he has the “correct” socks. Once he returned with their branded socks (he already had non slip socks on) the attendee purposely ignored him even though he waited in a long line to get back onto the wall. Once my son got to the front of the line , the same guy got up and went to help a different child. Also - why are their only 2 employees in that very busy section on a Saturday when it is the busiest???????? My husband witnessed all this unfold and confronted the employees and also the manager. Small children shouldn’t be treated with such bad attitudes in a place where parents feel that their kids are safe and respected. We choose to spend ALOT of money for only 1 hour of play. And we spend double that as we have twins. This is not the first time I have had a negative experience at this place. I hope they will train their staff better and take pride in how important their jobs really are.
0
Replies (0)MK
Mare K
1 reviews | Active since Jan 2020
25 Aug 2024, 11:02
No longer the same 😫
We have been going to iPic since before Covid and this time was my last. After my kid was playing for 1 hour (booked for 2) they told her she is not allowed to play anymore since she does not have iPic socks on. She had grippy socks on but it did not say iPic. With 45min left to play I was forced to pay for the exact same socks she had on but didnt have their brand name. The restaurant (no longer Kneed) also did not have water. They eventually got 1 bottle for 4 people to share. Not a great experience. Sorry to say but there is way better parks now and this one will not see me again.
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Mare K
1 reviews | Active since Jan 2020
25 Aug 2024, 11:02
No longer the same 😫
We have been going to iPic since before Covid and this time was my last. After my kid was playing for 1 hour (booked for 2) they told her she is not allowed to play anymore since she does not have iPic socks on. She had grippy socks on but it did not say iPic. With 45min left to play I was forced to pay for the exact same socks she had on but didnt have their brand name. The restaurant (no longer Kneed) also did not have water. They eventually got 1 bottle for 4 people to share. Not a great experience. Sorry to say but there is way better parks now and this one will not see me again.
0
Replies (0)LS
Lynne S
1 reviews | Active since Jan 2020
24 Aug 2024, 13:04
Safety risk, very unprofessional Lego Club employee held me hostage
Junaidin decided he didn't want me sitting in the Lego room, so after 45 minutes of me sitting and working on my laptop with permission from the manager, he procured a remote control and locked us all in the room including all the kids and parents. Not only was he very vindictive about letting me out and brandishing the remote in my face, but he wanted to fight with me about letting me out. Shame on you, that's actually an ******* fire risk and completely unprofessional I should report you to your regulators. I paid R1,500 including food and drinks to enjoy a place that was always fun but now we feel uncomfortable that you would let him hold a customer hostage and be coy about releasing the door and fighting first.
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Lynne S
1 reviews | Active since Jan 2020
24 Aug 2024, 13:04
Safety risk, very unprofessional Lego Club employee held me hostage
Junaidin decided he didn't want me sitting in the Lego room, so after 45 minutes of me sitting and working on my laptop with permission from the manager, he procured a remote control and locked us all in the room including all the kids and parents. Not only was he very vindictive about letting me out and brandishing the remote in my face, but he wanted to fight with me about letting me out. Shame on you, that's actually an ******* fire risk and completely unprofessional I should report you to your regulators. I paid R1,500 including food and drinks to enjoy a place that was always fun but now we feel uncomfortable that you would let him hold a customer hostage and be coy about releasing the door and fighting first.
0
Replies (0)RJ
Rafeeq J
1 reviews | Active since Jan 2020
8 Dec 2023, 14:14
Management sucks
Recently, I had the opportunity to work at iPic Play for about a week, and while there were some positive aspects, I couldn't help but notice certain concerns that I believe are worth sharing. Firstly, there appears to be a lack of consistency in enforcing uniform policies. I observed instances where colleagues were allowed to wear non-standard shirts (brown and blue) if they put on the company bibs. However, when I wore a black t-shirt with a bit of white stripes, I was confronted by a specific manager who seemed perturbed by my choice of attire. I was then asked to go home. This interaction left me feeling singled out, especially considering that others faced no consequences for similar deviations. I decided to never return to iPic Play because I was told to leave for wearing a black and white t-shirt, even though I had a bib on that covered it. This incident, which seemed arbitrary and inconsistent with the company's flexible uniform policies, was the final factor that led to my decision to leave. This inequitable treatment raises questions about fairness and professionalism within the workplace. Addressing the uniform issue with the manager was met with what I perceived as a lack of awareness about available sizes. As a manager who walks around head held high as if he owns the place, I expected a more comprehensive understanding of inventory and employee needs. Talking to fellow employees confirmed that I was not alone in my experience with this manager. It seems that others have also encountered issues and, upon sharing my decision not to return due to the manager's conduct, their lack of surprise when I mentioned the manager's name indicated a broader concern with the management approach. Many employees, myself included, faced significant expenses, particularly those relying on multiple taxis to reach work. This mismatch between the effort put in by staff and the unkind behavior from certain managers says a lot about who iPic Play allows to manage and represent their company. Ending off, a fun coach is supposed to create a happy environment for the children but how is that possible when management creates an unhappy environment? The reason for this review is to shed light on the importance of fair and respectful treatment, especially in roles where fun coaches interact closely with customers being responsible for children's enjoyment. Parents investing in experiences for their children deserve assurance that management treats the staff fostering a positive environment correctly. While I acknowledge that individual experiences may vary, I hope that sharing my perspective will contribute to a more comprehensive understanding of the work environment at iPic Play.
Helpful (0)
|Replies (0)RJ
Rafeeq J
1 reviews | Active since Jan 2020
8 Dec 2023, 14:14
Management sucks
Recently, I had the opportunity to work at iPic Play for about a week, and while there were some positive aspects, I couldn't help but notice certain concerns that I believe are worth sharing. Firstly, there appears to be a lack of consistency in enforcing uniform policies. I observed instances where colleagues were allowed to wear non-standard shirts (brown and blue) if they put on the company bibs. However, when I wore a black t-shirt with a bit of white stripes, I was confronted by a specific manager who seemed perturbed by my choice of attire. I was then asked to go home. This interaction left me feeling singled out, especially considering that others faced no consequences for similar deviations. I decided to never return to iPic Play because I was told to leave for wearing a black and white t-shirt, even though I had a bib on that covered it. This incident, which seemed arbitrary and inconsistent with the company's flexible uniform policies, was the final factor that led to my decision to leave. This inequitable treatment raises questions about fairness and professionalism within the workplace. Addressing the uniform issue with the manager was met with what I perceived as a lack of awareness about available sizes. As a manager who walks around head held high as if he owns the place, I expected a more comprehensive understanding of inventory and employee needs. Talking to fellow employees confirmed that I was not alone in my experience with this manager. It seems that others have also encountered issues and, upon sharing my decision not to return due to the manager's conduct, their lack of surprise when I mentioned the manager's name indicated a broader concern with the management approach. Many employees, myself included, faced significant expenses, particularly those relying on multiple taxis to reach work. This mismatch between the effort put in by staff and the unkind behavior from certain managers says a lot about who iPic Play allows to manage and represent their company. Ending off, a fun coach is supposed to create a happy environment for the children but how is that possible when management creates an unhappy environment? The reason for this review is to shed light on the importance of fair and respectful treatment, especially in roles where fun coaches interact closely with customers being responsible for children's enjoyment. Parents investing in experiences for their children deserve assurance that management treats the staff fostering a positive environment correctly. While I acknowledge that individual experiences may vary, I hope that sharing my perspective will contribute to a more comprehensive understanding of the work environment at iPic Play.
0
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Aiyaaz D
1 reviews | Active since Jan 2020
26 Jul 2022, 15:00
PERFECT kids play paradise
This is one of the best, if not THE BEST little kids indoor play centre. Spacious inside and tightly access controlled to all play sections which gives peace of mind that your kids are safe. All play areas have walkways around and between them so you can have visibility of your kids at all times, should you wish to. Then there's a Knead inside as well with good coffee and snacks, so you can literally spend HOURS having fun at Ipic!
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Aiyaaz D
1 reviews | Active since Jan 2020
26 Jul 2022, 15:00
PERFECT kids play paradise
This is one of the best, if not THE BEST little kids indoor play centre. Spacious inside and tightly access controlled to all play sections which gives peace of mind that your kids are safe. All play areas have walkways around and between them so you can have visibility of your kids at all times, should you wish to. Then there's a Knead inside as well with good coffee and snacks, so you can literally spend HOURS having fun at Ipic!
0
Replies (0)CS
Chantalle S
1 reviews | Active since Jan 2020
23 Jun 2022, 13:49
Limited outdated party themes for private party room hire
Booking a potential party at Ipic play is a nightmare with outdated limited themes and a dont care...take it or leave it attitude. They dont permit you to bring anything in which one could understand as damageto walls etc......nor are you permitted to bring in theme of party packs or a sticker of the theme for the plain party boxes that they provide. You are not asking the impossible for backdrops or banners...just let me bring in a sticker that goes on a cardboard party box...still no. So unless you into outdated themes like frozen, pepper *** etc you can't give your child what they want and what is reasonable. We wanted a Raya and the last dragon theme...Sorry Ipic play...Your service is definitely not party / customer friendly. If anyone who has a child in grade R onwards that wants to choose what they want for a party theme (my child is turning 6)instead of a parent that decides the theme for toddler...best to look elsewhere! In these economic times...ipic play is careless and not very financially savvy as they could've made a lot more money and they are not cheap to begin with. Really pathetic service and attitude considering Covid regulations are dropping and children are going to want better options.
Helpful (0)
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Chantalle S
1 reviews | Active since Jan 2020
23 Jun 2022, 13:49
Limited outdated party themes for private party room hire
Booking a potential party at Ipic play is a nightmare with outdated limited themes and a dont care...take it or leave it attitude. They dont permit you to bring anything in which one could understand as damageto walls etc......nor are you permitted to bring in theme of party packs or a sticker of the theme for the plain party boxes that they provide. You are not asking the impossible for backdrops or banners...just let me bring in a sticker that goes on a cardboard party box...still no. So unless you into outdated themes like frozen, pepper *** etc you can't give your child what they want and what is reasonable. We wanted a Raya and the last dragon theme...Sorry Ipic play...Your service is definitely not party / customer friendly. If anyone who has a child in grade R onwards that wants to choose what they want for a party theme (my child is turning 6)instead of a parent that decides the theme for toddler...best to look elsewhere! In these economic times...ipic play is careless and not very financially savvy as they could've made a lot more money and they are not cheap to begin with. Really pathetic service and attitude considering Covid regulations are dropping and children are going to want better options.
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Nicole S
1 reviews | Active since Jan 2020
20 Jun 2022, 06:13
PATHETIC CUSTOMER SERVICE
If I could give ZERO stars I would !!! I am utterly disgusted in how Ipic Play plan parties and deal with their customers. And dont even get me started on how they overfill their indoor venue - Not obeying ANY of the covid regulations! I booked my daughters party well in advance and was told that due to covid regulations, all parties are booked in the private party rooms and no longer on the deck. After arriving for her party I was told that my daughters party was not set up in in the private party room as discussed, nor on the deck. It was set up in a walkway right at the back of the centre in front of someone's office! With absolute no view of the play area to watch my children. I find this totally unacceptable. For the amount one pays for a party at your premises - this is disgusting! I had communicated with Priscilla more than once on colour schemes , size of the socks etc... Not only was my party shoved in the back of the corner, her balloons were all the wrong colour and they only had XXL size socks, which were way to big. We had to give a list of ages before the party so that the correct sizes were ordered for the party so there is no excuse as to why they had no socks for their sizes. I had to run around looking for the party host and manager to discuss my issues and neither of them seemed to care. Not only was the party a complete disaster - your indoor play area was CHAOS on Saturday. You were not at the 50% capacity as per covid regulations and yet even after your centre was full ... you still allowed more to come in. The security of this centre is also non existent. What is supposed to be a safe indoor play area for kids has become an utter joke and one can clearly see it is all about shoving as many people in to make money. Sad to say that we will no longer be supporting Ipic Play and will definitely NEVER EVER plan a party with them again.
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Nicole S
1 reviews | Active since Jan 2020
20 Jun 2022, 06:13
PATHETIC CUSTOMER SERVICE
If I could give ZERO stars I would !!! I am utterly disgusted in how Ipic Play plan parties and deal with their customers. And dont even get me started on how they overfill their indoor venue - Not obeying ANY of the covid regulations! I booked my daughters party well in advance and was told that due to covid regulations, all parties are booked in the private party rooms and no longer on the deck. After arriving for her party I was told that my daughters party was not set up in in the private party room as discussed, nor on the deck. It was set up in a walkway right at the back of the centre in front of someone's office! With absolute no view of the play area to watch my children. I find this totally unacceptable. For the amount one pays for a party at your premises - this is disgusting! I had communicated with Priscilla more than once on colour schemes , size of the socks etc... Not only was my party shoved in the back of the corner, her balloons were all the wrong colour and they only had XXL size socks, which were way to big. We had to give a list of ages before the party so that the correct sizes were ordered for the party so there is no excuse as to why they had no socks for their sizes. I had to run around looking for the party host and manager to discuss my issues and neither of them seemed to care. Not only was the party a complete disaster - your indoor play area was CHAOS on Saturday. You were not at the 50% capacity as per covid regulations and yet even after your centre was full ... you still allowed more to come in. The security of this centre is also non existent. What is supposed to be a safe indoor play area for kids has become an utter joke and one can clearly see it is all about shoving as many people in to make money. Sad to say that we will no longer be supporting Ipic Play and will definitely NEVER EVER plan a party with them again.
0
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