LS
Lynne S
Active since Mar 2020
284
Reviews
0
Industries
Reviews
284 reviews9 months ago
False promises of access to my store account
Dear Woolworths Team, I am writing to formally raise a complaint regarding my Woolworths Store Card account. Despite settling the overdue balance in full (as per the attached proof of payment), I am still unable to access my card digitally via the app, and my physical card remains expired. Over the past several days, I have made multiple attempts to resolve this through your WhatsApp line, customer service phone lines, email correspondence, and your Nationwide Recoveries Department. None of these avenues have yielded results. Your WhatsApp channel is consistently unavailable for financial queries, and your agents are not responding to emails timeously, if at all. The phone line is still terrible as you've not resolved the quality issue and the line regularly gets dropped. Furthermore, I was explicitly informed in writing from you, from Nimble as well as contracted by you, that I would regain access to my store card *immediately* upon payment of the overdue balance. This has not happened. It was a trick to ensure full payment gets made, and their recoveries look good when there is no intention of honouring this. The block on my digital card remains in place, and your Recoveries Department has today informed me that it will stay blocked for an additional month to ensure compliance with payments- despite the overdue balance being fully paid and reflected on my account. This amounts to false and misleading information, and I feel deceived by your conduct and deceit. I have escalated this matter and have now reported your handling of this account to the relevant financial regulatory authority for breach of good faith and non-compliance with fair credit practice with screenshots of the false promises made to me via email. To summarise my outstanding urgent queries: Physical Store Card Replacement: Please advise how long it will take to receive a new physical store card. Will this be delivered to my registered address, or must I update it? My preferred collection store is Woolworths Table Bay Mall. Digital Access: Why is my store card not accessible in the app, and what other methods can be used to access my store card in-store while I wait? Customer Support Failures: Your WhatsApp and telephonic support lines are unresponsive, and email responses are delayed or non-existent. This makes it extremely difficult for customers to resolve urgent credit account issues. Please treat this as an urgent request. I expect a response by the close of business please. Kind regards,
0 replies
11 months ago
REFUSAL TO REPLACE FAULTY ROUTER. COSTING ME MY BUSINESS
Please escalate my complaint and request for a new router. Frogfoot have confirmed three times that the router is the problem and due to the packets of data being dropped constantly this is affecting my working from home. I have informed my attorney that we can proceed to your regulator as you are costing my loss of income and eventually dismissal from my job. This is a long running issue which you refuse to address and just keep closing. I request immediate resolution and a new not faulty router please! Fabian Gordon
0 replies
11 months ago
LIES AND PRESSURE SELLING, NO ACTIVE LISTENING
In South Africa, the top-ranked vehicle insurance company is Auto&General. They have been recognised as the best auto insurance brand by Forbes. According to Business Tech, Auto&General was also awarded the "Best of the Best" in multiple categories by the Daily Sun Readers' Choice Awards. I was with Outsurance for 9 years yet you want to ridiculously overcharge me and not lower the excess. 9 other top vehicle insurance companies quoted me significantly lower but you were not interested at all and just carried on with your script. The sales agent promised to call me back half way through the call claiming he had system issues yet he never did. I had to chase him down. Then his manager insisted on spewing a long nonsense story sales script over a ****led phone line. They were not engaging at all, dismissive, and not what I am accustomed to of Outsurance. All I want is decent cover which you clearly don't want to offer. Why do you tell people you rank first when you rank 7th?
116 replies
11 months ago
WHY MUST I CHASE YOU TO PAY YOU
I have been phoning, emailing back and forth but they won't let me pay. They keep promising to send my push links that never arrived to both our phone numbers. I need to have this updated urgently but no one calls me! Please urgently phone me on 078 222 6723 so that I can pay!!! Also your debit order instruction came through 8 times in 10 minutes so that's why it didn't work
116 replies
17 months ago
Sasha D giving me the run around
Sasha D giving me the run around for as long as possible. Had three warm deliveries om black friday. Kept trying to call and email but she keeps sending my nonsensical copy pastes to keep me busy and frustrate me.
0 replies
20 months ago
BAD SERVICE, NO REFUND
Timmy keeps making promises and never delivers. Refund my money now like you promised, or I will be going to the consumer board and take legal action.
0 replies
20 months ago
Safety risk, very unprofessional Lego Club employee held me hostage
Junaidin decided he didn't want me sitting in the Lego room, so after 45 minutes of me sitting and working on my laptop with permission from the manager, he procured a remote control and locked us all in the room including all the kids and parents. Not only was he very vindictive about letting me out and brandishing the remote in my face, but he wanted to fight with me about letting me out. Shame on you, that's actually an ******* fire risk and completely unprofessional I should report you to your regulators. I paid R1,500 including food and drinks to enjoy a place that was always fun but now we feel uncomfortable that you would let him hold a customer hostage and be coy about releasing the door and fighting first.
0 replies
20 months ago
FINANCE HANGS UP IN YOUR EAR WHEN YOU PAY
Had the rudest finance woman o the phone this morning. I phoned you. She hung up in my phone when I asked her to look at my account and her listening skills were poor.
0 replies
21 months ago
Refusal to cancel subscription
Refusal on chat, email, call and app to cancel subscription 156399926 App does not work, rude on chat and the retentions woman was very rude and intentionally hung up on me.
280 replies
21 months ago
Every delivery a day later at least
Every single delivery is always a day later than promised. Now again!
112 replies
Review Distribution
5 Star
19 (6.690140845070423%)
4 Star
2 (0.704225352112676%)
3 Star
9 (3.1690140845070425%)
2 Star
51 (17.95774647887324%)
1 Star
203 (71.47887323943662%)