********* way of marketing and Dishonesty

I spoke to Lane Thursday Last week was the 5th Feb 2026, I told her I never wanted the product (the Vitamins), I couldn't afford it. She told me that she would stop the debit order and reverse it immediately, it will take 3 to 5 working days. There was a delivery to come out to me, which she said she had stopped as well. Well the delivery came yesterday on the 9th Feb 2026. Now they only want to refund me once the recieved the parcel back in the warehouse. This is totally unprofessional and unacceptable. I need that money to return I nmy account.