Follow up from customer service is lacking

I am once again reverting to this platform to make others aware of the problems that I have been expriencing with Isabella Garcia. Last month logged a call with them regarding my Beauty rands which was not accumatling and disappeared even though i never used any of it. I agen by the name of Andri got back to me, very professional and promised to sort things out. After a few days she got back to me and the missing points was reinstated. Andri also promised me that she will be monitoring my account to check that the same problem does't recure. Well low and behold this month the same problem. And Andri I sent you an email on 10 March already with regards to the problem but i am still awaiting a response. In october 2025 my points was 600 and some change now every month since then it should have accumalated 150 points monthly which equates to 600 points. However on 10 March I get an email from Isabella Garcia stating that my point is 736. Now really it doesn't take a rocket scientist to make the calculations and know there is something fishy here. Last month Andri told me that they became aware that the points wasn't adding up and accumalating, now i ask you " An international brand such as Isabella Garcia is made aware that there is a glitch in the algorithm that accumalates the points but still nothing is being done about it. I really do not have the time, patience to be policing my Beauty Rands on a monthly basis. And when i bring it to your attention no one responds.