Ithuba Lottery
1.4|0 reviews
Responds in 69 hours 18 min
TK
Thoko K
1 reviews | Active since Member
14 Mar 2026, 13:20
New app ****
They are ****mers, they erased all my info on my profile and my account balance is gone, I have tried to log into my old ithuba app and it required me to register a new account on their new app, I did that, and asked an agent I was talking to on the phone to migrate my old info into the new one as I had a balance of R1500+and very important numbers combination saved and I have been betting for a number of years, she said she logged it with fiance, 3 months later no migration done and I keep on calling and given different references,being talk en from pillar to post, I want my money and my numbers back!
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Replies (159)Ithuba Lottery's replyOfficial
16 Mar 2026, 12:03Thank you for contacting us and for sharing your concerns. We understand how frustrating this situation must feel, and we appreciate the opportunity to clarify the matter.
After carefully reviewing the transaction history associated with your account, we can confirm the following:
We understand that you also mentioned previously saved number combinations. While these may not automatically transfer when a new account is created, we are happy to assist by providing you with a record of your historical transactions and previously played numbers, which you may use to recreate your favourite selections.
If you would like us to send this information to you, please let us know and we will arrange this promptly via email.
We value your support of the National Lottery over the years and apologise for any confusion caused during the platform transition. Should you require any further assistance, please do not hesitate to contact our customer support team.
Phanda Pusha Play!
After carefully reviewing the transaction history associated with your account, we can confirm the following:
- Your last wager on the previous National Lottery platform was placed on 18 November 2025.
- Following this wager, the account balance was R0.00.
- During the migration to the new National Lottery platform, accounts with a zero balance were not automatically migrated, which is why your previous profile was not transferred to the new system.
- A new wallet account was subsequently created on the new platform on 13 January 2026, following the re-registration process.
- Our records indicate that no wagers have been placed on the account since 18 November 2025.
We understand that you also mentioned previously saved number combinations. While these may not automatically transfer when a new account is created, we are happy to assist by providing you with a record of your historical transactions and previously played numbers, which you may use to recreate your favourite selections.
If you would like us to send this information to you, please let us know and we will arrange this promptly via email.
We value your support of the National Lottery over the years and apologise for any confusion caused during the platform transition. Should you require any further assistance, please do not hesitate to contact our customer support team.
Phanda Pusha Play!
Best regards,
Ithuba Lottery's reply16 Mar 2026, 12:03
Official
Thank you for contacting us and for sharing your concerns. We understand how frustrating this situation must feel, and we appreciate the opportunity to clarify the matter.
After carefully reviewing the transaction history associated with your account, we can confirm the following:
We understand that you also mentioned previously saved number combinations. While these may not automatically transfer when a new account is created, we are happy to assist by providing you with a record of your historical transactions and previously played numbers, which you may use to recreate your favourite selections.
If you would like us to send this information to you, please let us know and we will arrange this promptly via email.
We value your support of the National Lottery over the years and apologise for any confusion caused during the platform transition. Should you require any further assistance, please do not hesitate to contact our customer support team.
Phanda Pusha Play!
After carefully reviewing the transaction history associated with your account, we can confirm the following:
- Your last wager on the previous National Lottery platform was placed on 18 November 2025.
- Following this wager, the account balance was R0.00.
- During the migration to the new National Lottery platform, accounts with a zero balance were not automatically migrated, which is why your previous profile was not transferred to the new system.
- A new wallet account was subsequently created on the new platform on 13 January 2026, following the re-registration process.
- Our records indicate that no wagers have been placed on the account since 18 November 2025.
We understand that you also mentioned previously saved number combinations. While these may not automatically transfer when a new account is created, we are happy to assist by providing you with a record of your historical transactions and previously played numbers, which you may use to recreate your favourite selections.
If you would like us to send this information to you, please let us know and we will arrange this promptly via email.
We value your support of the National Lottery over the years and apologise for any confusion caused during the platform transition. Should you require any further assistance, please do not hesitate to contact our customer support team.
Phanda Pusha Play!
Best regards,
TK
Thoko K's updateReviewer Update
16 Mar 2026, 12:44Please send the information.
TK
Thoko K's update16 Mar 2026, 12:44
Reviewer Update
Please send the information.
TK
Thoko K's updateReviewer Update
17 Mar 2026, 09:59As per your reply, I am still waiting for the email you promised to send me,
TK
Thoko K's update17 Mar 2026, 09:59
Reviewer Update
As per your reply, I am still waiting for the email you promised to send me,