Poor Service from Renew-It Sandton and Iwyze

Poor and unacceptable service I have received in relation to my vehicle insurance claim. Firstly, the assessment and release of my vehicle took an unreasonably long time, far beyond what would normally be considered acceptable. It only started getting resolved after I started consistently following up. When my vehicle was eventually delivered to me on 22/04/2026, it was missing the driver’s-side mirror, rendering it unsafe and not roadworthy.

Despite reporting this issue immediately, I have now been waiting over two weeks for feedback or resolution regarding the missing mirror. During this time:

I have made numerous follow-up calls and sent several emails. I have received no tangible feedback or clear updates. I have been repeatedly advised that the matter is still pending with your service provider (Renew-it Sandton). The service provider is not responding. Compounding the issue, I have also been refused a courtesy car booking on the basis that my vehicle is not drivable — despite the fact that it is your appointed service provider who caused this problem. As a result, I have been forced to incur my own transport costs to commute and attend to my responsibilities, something I should not be expected to do while insured and actively holding a claim with your company.

This experience reflects a serious lack of accountability, communication, and customer care. The inconvenience and financial burden caused by these delays are unacceptable and fall far below the standard of service I expect from an insurance provider.

I hereby request:

Immediate feedback and a clear timeline for the replacement of the missing driver’s-side mirror Confirmation of when my vehicle will be fully restored to a safe, drivable condition Reconsideration and approval of a courtesy vehicle, or reimbur*****t for reasonable alternative transport costs incurred during this period An explanation for the ongoing lack of communication and long delays Please treat this matter with urgency. Should I not receive a satisfactory response within 5 working days, I will consider escalating this complaint to the appropriate regulatory or ombudsman channels.

I trust this matter will now receive the attention it deserves. I look forward to your prompt response.