SN
Shelley N
Active since Jun 2014
4
Reviews
0
Industries
Reviews
4 reviews2 weeks ago
Poor Service from Renew-It Sandton and Iwyze
Poor and unacceptable service I have received in relation to my vehicle insurance claim. Firstly, the assessment and release of my vehicle took an unreasonably long time, far beyond what would normally be considered acceptable. It only started getting resolved after I started consistently following up. When my vehicle was eventually delivered to me on 22/04/2026, it was missing the driver’s-side mirror, rendering it unsafe and not roadworthy. Despite reporting this issue immediately, I have now been waiting over two weeks for feedback or resolution regarding the missing mirror. During this time: I have made numerous follow-up calls and sent several emails. I have received no tangible feedback or clear updates. I have been repeatedly advised that the matter is still pending with your service provider (Renew-it Sandton). The service provider is not responding. Compounding the issue, I have also been refused a courtesy car booking on the basis that my vehicle is not drivable — despite the fact that it is your appointed service provider who caused this problem. As a result, I have been forced to incur my own transport costs to commute and attend to my responsibilities, something I should not be expected to do while insured and actively holding a claim with your company. This experience reflects a serious lack of accountability, communication, and customer care. The inconvenience and financial burden caused by these delays are unacceptable and fall far below the standard of service I expect from an insurance provider. I hereby request: Immediate feedback and a clear timeline for the replacement of the missing driver’s-side mirror Confirmation of when my vehicle will be fully restored to a safe, drivable condition Reconsideration and approval of a courtesy vehicle, or reimbur*****t for reasonable alternative transport costs incurred during this period An explanation for the ongoing lack of communication and long delays Please treat this matter with urgency. Should I not receive a satisfactory response within 5 working days, I will consider escalating this complaint to the appropriate regulatory or ombudsman channels. I trust this matter will now receive the attention it deserves. I look forward to your prompt response.
45 replies
107 months ago
Pathetic Service
<p>my vehicle went in for repairs as soon as the authroisation was given by Zurich (19 June) my fiance advised the service agent service Nonkosi Nzama that we will arrange for a curtesy car as soon as the authorisation has been given. subsequently the car rental was arranged on the 19th, the car was given for a period of a month following which parts were ordered.</p> <p> </p> <p>there was a delay in the parts which one can understand, when the parts arrived, Renew it advised us that they cant commence with the repairs until a "bay" is available, my car stood there for a week and half not being worked on and only last week Monday (17 July) did the car go in for panel beating following which I had to return the curtesy car on the Wednesday 19 July...</p> <p> </p> <p>I am absolutely disappointed by renew yet again and why my insurance choose to work with them is beyond me.</p> <p> </p> <p> </p> <p> </p> <p><br />The ordering of parts to repair the vehicle took a while, which one can understand but almost 2 weeks, following the arrival of the parts we were told that the vehicle is awaiting for the "repair bay" to have space. Now surely, a reputable company such as renew it will make provision for our car that has been with them since the day of the accident. A week has passed and the car hasn't even been worked on.</p> <p> </p> <p><br />Firstly my concern is that now we have to incur costs of the rental of the car as we only had a months worth of car hire. Almost a month is going to lapse and the vehicle hasn't been touched. Why Zurich continues to work with Renew it beyond me.</p> <p> </p> <p><br />This is not the first time we have had to be inconvenienced at the expense of Renew It as you are aware of our history with them from our first claim last year September.</p> <p> </p> <p><br />Please advise if there is anyway that we can speed up the process. I know on your side you have limited control but your assistance would be greatly appreciated</p>
162 replies
127 months ago
Nandos \Runs"out of chicken"""
Last night at about 21:30 I went to Nandos to procure chicken. I got to the counter and bought a full chicken meal with salad, PAID for it and took a seat to wait for my order...... <br> 20 minutes later without any warning, I am notifed, without any sympathy at all that the store has run out of chicken. In disbelief I ask the lady,who's name has eluded me, to repeat herself. I ask for the manager who in turn states we out of chicken , what must we do? I'm pretty sure that was a rhetorical question as she couldn't honestly expect me to answer that. <br> <br> Needless to say I had to get my payment reversed and no apology granted by the oh so not professor staff at Nandos. <br> <br> I went to another Nandos (San Ridge Mall, Midrand) and told them my story, and was advised that infact, there is NO ways they would run out of chicken. The most likely scenario would be them not wanting to serve/cook the chicken as they were minutes away from closing. <br> <br> This type of service is unacceptable. I cannot fathom why they would make me pay for my food, wait 20min and nonchalantly tell me they're out of chicken!! I am so livid and outraged that I'm grateful for this platform to just bring to people's attention
99 replies
130 months ago
Unacceptable l
I contacted Zebra Cabs last night requesting a cab for 5am this morning. I spoke to a very helpful consultant by the name of Lucky who advised me my booking has been arranged and the driver will contact me to confirm my location. The driver contacted me and confirmed the abovementioned. This morning I sent the driver a curtesy sms confirming my address only to have him arrive 15 minutes late no apology and when I contacted to find out his whereabouts he had the audacity to shout at me and say his on his way ain't he? He then insists on shifting the blame onto the call centre saying they gave him the incorrect address when I as a customer sms'd him at 4am confirming my location! I'm absolutely appaled at the service, I find it unacceptable. There is a reason why I stipulated a pick up time of 5am
99 replies
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2 Star
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1 Star
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