Beware of the bonuses offered

Be cautious about the “wager-free” bonuses offered at this online casino.

If you have a cash balance In your account and you take up a free spins bonus that you are offered by the casino, you will have your winnings from the bonus capped to a certain amount. While the bonus terms say this, what you are not told is that you will lose the cash balance over and above the capped bonus winnings you had in your account when you make a withdrawal.

So say you had R 1000 (withdrawable) in your account and you opt for a free spins bonus where the winnings are capped at R 300. After winning let’s say you have a balance of R 2000 and decide to make a withdrawal. You would think you could withdraw R 300 of the winnings plus the R 1000 you had before taking the bonus, but instead all you can withdraw is the capped winnings of is R 300. In other words, you LOSE your cash balance that you had before taking the bonus. This scenario happened to me (different amounts to the example) and I emailed support asking that the balance I had prior to opting for the bonus be added back into my account. My query and two follow-up emails were ignored.

Also, if you are offered a deposit match bonus, be aware that not only is the bonus amount you get not withdrawable, but your actual deposit is also treated as a bonus amount and is not withdrawable! So after parting with whatever you deposited, the amount you are able to withdraw before you place any bets is zero. Only winnings are withdrawable.