DA
David A
Active since Nov 2019
12
Reviews
0
Industries
Reviews
12 reviews9 months ago
Jesse from customer ...
Jesse from customer support was friendly and efficient in arranging that my account got credited for winnings that were not credited due to an unscheduled maintenance issue on the online casino platform.
56 replies
25 months ago
********* advertising
Do not fall for their Tik Tok ad for Hydroshield waterproof coating that gives the impression you receive enough to cover a large area. All you will actually be getting is a tiny 30ml container. It’s entirely *********.
0 replies
30 months ago
Zero to Hero and back to Zero
Beware, the casino has changed their free spins bonus policy so you only get to play your free spins AFTER you LOSE all but R 5 of your deposit. It’s now euphemistically referred to as “free spins insurance”. Never seen this disingenuous practice at other local online casinos. At least with wagering bonuses at other casinos you get your free spins BEFORE you potentially lose all your money. The level of customer service may have improved, but this is countered by the new bonus policy.
0 replies
31 months ago
Excellent customer support from Kayamoola
A new locally based support team has taken over handling the customer service at Kayamoola recently and the level of service has gone from very poor to as good as any other South African-registered online betting/casino site I have played at. I recently had a query about a bonus and got a response late at night using the online chat and also got an email response within hours. The following day I was contacted by an agent telephonically who then escalated the matter to a manager who was clearly knowledgeable and at the same time empathetic to my concerns. My concerns were fully addressed, and I am a happy customer. Long may that level of service continue, and I would now not hesitate recommending others to open an account at Kayamoola. A special thank you to Colleen, who was the initial agent that responded to my query. She was fully committed to sorting out my concerns and the following day she did exactly that.
131 replies
32 months ago
Poor Customer Support
I should have received free spins with my last two deposits. Instead I received half the number of free spins with the one deposit and no free spins with the other. After emailing support and following up multiple times, after 10 days I am yet to receive anything other than a response saying the matter has been escalated. Furthermore, live chat is never available. I would have given one star, but except for the poor customer support the games and the bonuses offered at this registered online casino are good.
262 replies
43 months ago
Beware of the bonuses offered
Be cautious about the “wager-free” bonuses offered at this online casino. If you have a cash balance In your account and you take up a free spins bonus that you are offered by the casino, you will have your winnings from the bonus capped to a certain amount. While the bonus terms say this, what you are not told is that you will lose the cash balance over and above the capped bonus winnings you had in your account when you make a withdrawal. So say you had R 1000 (withdrawable) in your account and you opt for a free spins bonus where the winnings are capped at R 300. After winning let’s say you have a balance of R 2000 and decide to make a withdrawal. You would think you could withdraw R 300 of the winnings plus the R 1000 you had before taking the bonus, but instead all you can withdraw is the capped winnings of is R 300. In other words, you LOSE your cash balance that you had before taking the bonus. This scenario happened to me (different amounts to the example) and I emailed support asking that the balance I had prior to opting for the bonus be added back into my account. My query and two follow-up emails were ignored. Also, if you are offered a deposit match bonus, be aware that not only is the bonus amount you get not withdrawable, but your actual deposit is also treated as a bonus amount and is not withdrawable! So after parting with whatever you deposited, the amount you are able to withdraw before you place any bets is zero. Only winnings are withdrawable.
0 replies
43 months ago
Incredibly bad service delivery from Skynet
I ordered an inverter from Incredible Connection online, who use Skynet for delivery. I received a message on Thursday at 10am saying my order was out for delivery and that I should ensure I am available at my address to receive the delivery. It never came, but the status was that I wasn’t available at some time after 6pm (!), which is a lie as I was at home. On Friday at 7:48am I got the same message about needing to be available at home to receive my order.. I phoned Skynet on Friday morning to explain the parcel needs to be delivered by 6pm, but I gave up waiting after being put on hold for 8 minutes while they attempted to contact the driver. I phoned back and told them to tell the driver to deliver by 6pm and leave the package with my neighbour if I was not home. Again, the package was not delivered and an updated status showed that I was not available at 6:47pm, which was another lie as the security staff confirmed that Skynet had not been to the estate. So instead of getting my inverter on Thursday I will now x go the whole weekend with loadshedding and no solution. No doubt I will get another message on Monday telling me to wait at my house until Skynet does or probably doesn’t deliver my order. If the level of incompetence and dishonesty that I have had to endure (so far), is indicative of Skynet’s typical service delivery, then I don’t know how the business survives. I will not be making any further online purchases from Incredible Connection as long as they use Skynet for their deliveries.
665 replies
51 months ago
Worst customer service ever
My monthly automatic digital subscription payment to a US newspaper has been declined four days in a row on my credit card. I have contacted Discovery Bank via telephone (the only option) on three occasions. The first time, after explaining the issue, I was left on hold for over ten minutes and then cut off. On two further occasions I told the agent that the transaction was legitimate and that it must please be authorized. I received an email explaining that there was a system failure on a specific day and I should try again. That was a lie as the transaction has been declined on each of four days. None of the agents knew why the transaction had been declined and had to refer it to a different department. The last agent said she would escalate the problem. However, the transaction continues to be declined. So no luck getting the call centre to sort out a simple case of a legitimate transaction being declined, and clearly a waste of time spending more air time complaining through the only channel available. Discovery Bank has by far the worst customer service I have ever experienced from a bank and this is just the most recent bad experience. They are all bells and whistles yet light on the basics. That’s the opposite of what a bank should be.
159 replies
69 months ago
No customer support from Discovery Bank
I sent an email query to card services about the migration of my Discovery Card from FNB to Discovery Bank. Despite numerous enquiries as to why my original query was being ignored, I still have had no response after more than a month. I am now asking how to cancel my card so I can switch to a bank that actually has customer service, but I get no response. But I continue to receive marketing emails encouraging me to upgrade to Discovery Bank. I could never trust my money with a bank that treats its customers so badly.
106 replies
72 months ago
Poor after-sales service
I was delivered the wrong item and complained. Was told that the store made a mistake packing and that I could return it to the physical store myself. I replied saying I have no idea what store they were referring to, and that I used the service to avoid going to PnP under lockdown. In other words, they should deliver the right item and take back the wrong one. That’s what Woolworths and Sixty60 (Checkers) have done for me (or refunded me for the wrong item). Haven’t heard a word back from Bottles despite a number of follow up emails. Kind of ironic that unlike Sixty60, Pick n Pay Online and Woolworths, this crowd charge a service fee for the person that does the packing on top of the delivery fee (and compulsory tip). So although the delivery is fast, it’s not worth using Bottles as there’s basically no service if anything goes wrong.
0 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (25%)
1 Star
7 (58.333333333333336%)