Jackson and Black Tyger
Unclaimed Business
|3.5|2 Reviews (last 12 months)|This business does not respond to reviews
Jackson and Black Tyger
Unclaimed Business
|3.5
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
3.5|2 Reviews
Jul '25 - Jun '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLJ
Lindsay J
1 reviews | Active since Jan 2020
14 May 2026, 01:47
Poor Service: Mother's Day - 10 May 2026
My family and I are frequent visitors to the restaurant and have always enjoyed great food, excellent service, and memorable experiences, which makes this review particularly disappointing. Reservation Details: 4 guests – 10 May 2026 at 12:30 * The reservation was made on Monday, 4 May with Richard and later confirmed via a phone call from Deon on Wednesday, 6 May. We specifically booked a half-booth with chairs. * Upon arrival, Richard informed us that the booked and confirmed table was no longer available, and the only option offered was a small 4-seater table situated approximately 5 metres from the busy front-of-house area. * We were allocated a waitress who appeared overwhelmed and disinterested in serving our table. *My 6-year-old daughter had to leave the table herself to request colouring pages and crayons from the front-of-house staff. * Throughout the service, I had to request drinks, meal orders, table clearing, condiments, and the bill from four different waitrons. * After each course, tables were left uncleared for extended periods, to the point where I eventually cleared glasses and crockery myself and placed them on a neighbouring empty table. * It was evident that waitrons were focused more on turning tables quickly than properly attending to seated guests. * On what was clearly a very busy Mother’s Day service, there appeared to be no visible leadership or floor management to support staff and ensure a smooth customer experience. As loyal patrons, this experience was extremely disappointing and far below the standard we have come to expect from the restaurant. I hope this feedback is taken constructively to improve both service delivery and customer experience during peak trading periods.
Helpful (0)
|Replies (0)LJ
Lindsay J
1 reviews | Active since Jan 2020
14 May 2026, 01:47
Poor Service: Mother's Day - 10 May 2026
My family and I are frequent visitors to the restaurant and have always enjoyed great food, excellent service, and memorable experiences, which makes this review particularly disappointing. Reservation Details: 4 guests – 10 May 2026 at 12:30 * The reservation was made on Monday, 4 May with Richard and later confirmed via a phone call from Deon on Wednesday, 6 May. We specifically booked a half-booth with chairs. * Upon arrival, Richard informed us that the booked and confirmed table was no longer available, and the only option offered was a small 4-seater table situated approximately 5 metres from the busy front-of-house area. * We were allocated a waitress who appeared overwhelmed and disinterested in serving our table. *My 6-year-old daughter had to leave the table herself to request colouring pages and crayons from the front-of-house staff. * Throughout the service, I had to request drinks, meal orders, table clearing, condiments, and the bill from four different waitrons. * After each course, tables were left uncleared for extended periods, to the point where I eventually cleared glasses and crockery myself and placed them on a neighbouring empty table. * It was evident that waitrons were focused more on turning tables quickly than properly attending to seated guests. * On what was clearly a very busy Mother’s Day service, there appeared to be no visible leadership or floor management to support staff and ensure a smooth customer experience. As loyal patrons, this experience was extremely disappointing and far below the standard we have come to expect from the restaurant. I hope this feedback is taken constructively to improve both service delivery and customer experience during peak trading periods.
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Replies (0)MO
Michelle O
1 reviews | Active since Jan 2020
2 Nov 2025, 06:55
Excellent service and delicious food
Really lovely place. We have been there twice now - the first time was for a standard family dinner after a show. The staff were lovely - friendly, kind and helpful. The food was superb. The second time was for a birthday dinner for my teen son and his friends. I made a booking via email and, despite a number of changes to the booking by me on the morning of the event, everything was set up perfectly and ready for us upon arrival. The staff were friendly and attentive, the food was again really good, and they even went above and beyond by treating my son to a specially decorated plate with a bowl of ice cream as a surprise birthday treat. I definitely recommend this place and think we might very well have found our new favorite family restaurant.
Helpful (0)
|Replies (0)MO
Michelle O
1 reviews | Active since Jan 2020
2 Nov 2025, 06:55
Excellent service and delicious food
Really lovely place. We have been there twice now - the first time was for a standard family dinner after a show. The staff were lovely - friendly, kind and helpful. The food was superb. The second time was for a birthday dinner for my teen son and his friends. I made a booking via email and, despite a number of changes to the booking by me on the morning of the event, everything was set up perfectly and ready for us upon arrival. The staff were friendly and attentive, the food was again really good, and they even went above and beyond by treating my son to a specially decorated plate with a bowl of ice cream as a surprise birthday treat. I definitely recommend this place and think we might very well have found our new favorite family restaurant.
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Replies (0)