Jacksons Real Food Market and Eatery (Kyalami and Bryanston)
2.2|25 reviews
MW
Marie W
1 reviews | Active since Member
02 Aug 2025, 09:56
Proactive customer service not a priority here
So this morning I decided to go with my husband to Jackson’s for the first time.I’ve heard about the place and I thought, why not, let’s drive and give it a shot. I order a berry bowl with nuts and yogurt. And ask for extra banana. (Its a fresh food/produce shop after all)Out waiter informed us that the kitchen and doesn’t have bananas - they only have frozen banana so I couldn’t add any as they didn't have ordinary bananas. Are you kidding me. I can see them - in the shelf. I stood up and measured how far it was from the my table to the massive stand full of banana’s sold INSIDE. 12m. Just 12m. So I took bananas - walked to the tills and bought them to add to my dish. Wow. Just wow.
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Replies (106)0
Replies (106)Jacksons Real Food Market and Eatery (Kyalami and Bryanston)'s replyOfficial
03 Aug 2025, 07:39Morning Marie
This is simply not our practise. I agree it does not make sense. I will find out who was the waitron and the manager on duty. This is simply not good enough on our part. I apologise profusely and will revert.
This is simply not our practise. I agree it does not make sense. I will find out who was the waitron and the manager on duty. This is simply not good enough on our part. I apologise profusely and will revert.
Best regards,
Jacksons Real Food Market and Eatery (Kyalami and Bryanston)'s reply03 Aug 2025, 07:39
Official
Morning Marie
This is simply not our practise. I agree it does not make sense. I will find out who was the waitron and the manager on duty. This is simply not good enough on our part. I apologise profusely and will revert.
This is simply not our practise. I agree it does not make sense. I will find out who was the waitron and the manager on duty. This is simply not good enough on our part. I apologise profusely and will revert.
Best regards,
Jacksons Real Food Market and Eatery (Kyalami and Bryanston)'s replyOfficial
06 Aug 2025, 14:56Hi Marie, we have reset our team and retrained the staff. This was totally off our standard procedure. We once again apologies. We hope to see you back in store.
Best regards,
Jacksons Real Food Market and Eatery (Kyalami and Bryanston)'s reply06 Aug 2025, 14:56
Official
Hi Marie, we have reset our team and retrained the staff. This was totally off our standard procedure. We once again apologies. We hope to see you back in store.
Best regards,