Totally Disappointed

Worst dining experience I have ever had. We Chose Jakes to celebrate my daughters 21st birthday because of its great reviews and as child it was her great grandfather's favourite restaurant, so for her it was also very nostalgic and close to her heart. We booked a table for 20 pax for yesterday evening the 13 March 2025 on arrival we asked if we could join the tables and create an L shape so that we could all be together, it took about 15min of discussion with the waiter to convince her what was required. took our drinks menu after about 10 min (which is fine) but then the drinks took forever to arrive at the table i personally had to reorder my beverage twice.

The food order from the time we ordered until it arrived at our table took what seemed to be forever it was over an hour and that's being conservative.

We brought a beautiful cake with for my daughter we were never informed up until payment that they would charge us R15 per slice (cake fee) on top of our almost R7000 rand bill. the waitresses could have informed us prior but instead they brought us a cake knife, side plates and s****s.

The food was also nothing to rave about when everyone eventually got their food everyone was starving that no one bothered to complain. To be honest it was very disappointed with whole experience.

Jakes Do better!