Bad Food and Customer Service

I have never been this disappointed like this in my life before ordered lunch for myself and 3 other colleagues at Jolly Grubber which is located at Albert Street ( Durban) the service we received today was the worst ever and yet we are regular customer in fact our whole company orders from them , we received small portions of the meal which consists of ( pap, 2 lamb chops, drumettes and a mutton sausage) the meat was ok but the pap and chutney we received was horrible the pap was like porridge the chutney was like a river it was a terrible sight luckily I took a picture of the food as proof should it be needed when I called back to complain the manager Zainub was very rude making excuses saying that it was the 2nd lot of the pap that was cooked hence why it was wet like that so I told her that I would really like a compensation which fell on deaf ears , according to my knowledge when you go to a restaurant and received bad food they give you a fresh new order but this lady was very rude and arrogant she lacks management and customer service skills her poor communication will be the downfall of the company I am very disappointed in this store. Princess Meek