Lack of communication, failure to deliver

This is the second time I've had a bad experience with this company. First time they failed to respond in time to requests for info and so I had to find another supplier on an urgent basis, and this time they have let me down on the Wednesday afternoon before my son's school cake and candy sale on Friday morning. Don't respond to questions on emails, doesn't phone as promised. Phoned the owner and he just argues and doesn't let you talk or listen to you or give you any chance to find out what is going on. When you try to explain the frustrations he just shouts at you and says he'll just do a refund. String you along until the last moment and then let you down. Not the way to do business.