Disappointing experience at Jungle Edenvale

I am writing to express my disappointment following a recent visit to your establishment with a group of 10 guests. While we were initially excited to enjoy our evening at your venue, several issues left us feeling frustrated and unwelcome. 1. No Option to Customize Buns: We were not given the option to choose a different type of bun for our burgers, and there was no mention that the buns would be coloured. This should have been clearly communicated on the menu or by the server. 2. No Split Bill Option: For a group of our size, it was inconvenient and time-consuming to be told that splitting the bill was not possible. This significantly impacted the experience and is not in line with the service expectations of modern restaurants. 3. Rushed Out After Payment: Perhaps the most disappointing part of our visit was being asked to leave immediately after settling the bill — despite still enjoying our drinks. This made us feel rushed and as though we were no longer welcome, which is unacceptable for a paying table of ten.

We had hoped for a relaxed time with good food and great company, but unfortunately, the service experience did not meet expectations