SK
Shané-Monique Sheree Krieger
Active since Apr 2020
4
Reviews
0
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Reviews
4 reviews11 months ago
Disappointing experience at Jungle Edenvale
I am writing to express my disappointment following a recent visit to your establishment with a group of 10 guests. While we were initially excited to enjoy our evening at your venue, several issues left us feeling frustrated and unwelcome. 1. No Option to Customize Buns: We were not given the option to choose a different type of bun for our burgers, and there was no mention that the buns would be coloured. This should have been clearly communicated on the menu or by the server. 2. No Split Bill Option: For a group of our size, it was inconvenient and time-consuming to be told that splitting the bill was not possible. This significantly impacted the experience and is not in line with the service expectations of modern restaurants. 3. Rushed Out After Payment: Perhaps the most disappointing part of our visit was being asked to leave immediately after settling the bill — despite still enjoying our drinks. This made us feel rushed and as though we were no longer welcome, which is unacceptable for a paying table of ten. We had hoped for a relaxed time with good food and great company, but unfortunately, the service experience did not meet expectations
0 replies
21 months ago
No customer service
Absolutely no customer service at all! Logged a query for our line to be moved beginning of June. Moved premises at the beginning of July. After 2 weeks I received a call from a gentleman saying it will take 5 working days. Another 2 weeks passed a lady calls and says they want proof of address. I send it , now i am already irritated because why didn’t the gentleman ask me for this. If I didn’t follow up i received no feedback. Eventually i get an answer that the previous line would need to be cancelled first. Same thing had to follow up everyday. Eventually last week I received notification that they will attend on Friday. I arrange to be home for this to be done. Great i am finally being assisted. Received notification that the line is now active.. i try to do the self service activation that needs to be done. Eventually called Vox to assist as it was not loading and saying there’s no internet connection. Was assisted by a very friendly guy called Steven . We spent more than 2 hours on the phone to get this sorted. He logged a call for a technician to come out and assist and assured me they will attend to it the next day (Saturday) . I spent my whole Saturday morning waiting for the technician to call or to come by. Had to make another phone call yet again. No sorry mam , they only work Mon- Fri. This morning i have to follow up again . No mam the technician will be there by 10:30-11:00 , I arrange again to leave work to be at home when they come. I get a call , this will be done remotely. Cool the guy phones no mam this is a vumatel issue.. so easy to take our monthly instalment, but reluctant to assist when there is an issue. I don’t care who comes out today, but i want it sorted TODAY! I also want a refund on all of my data i had to buy , while i was paying for wifi I don’t have. Never struggled with a service provider like this before!
58 replies
44 months ago
Worst service !
Absolute the worst service provider i have dealt with . I have spoken to a consultant to cancel my Wifi contract on the 1st of August, however he said he will provide a reference. Before I could get a reference, it took me to a survey. Afterwards i sent an email stating the above I then called on the 1st if Sept after My account was debited again , after the gentleman confirmed that it would not be debited at the end of the month. I spoke to another lady and she advised no note was made. It is not fair towards the client to be penalized for in competencies of consultants. Afterwards i sent an email to dladlac@telkom.co.za an email address a lady called Nelsie provided 7 mails later and still not even an acknowledgment. I need to get this sorted , as i will bot be paying anymore fees towards this as my contract has ended.
0 replies
73 months ago
Lack of feedback
I have been with Rodel since i bought my vehicle trough Renault (the 1year insurance you get with the plan). The 1 year is ending end of this month and I don't want to continue holding my policy with them. I phoned them and they advised that I have to send them a cancellation, the mail was sent to them on 25/03 and numerous follow up mails have been sent and I haven't received any feedback from them. I am really disappointed with the lack of feedback.
0 replies
Review Distribution
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4 Star
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2 Star
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1 Star
4 (100%)