Disappointing Experience at The Jungle Restaurant

Our visit to The Jungle was far from what we had hoped. We arrived at around 18:30, were greeted, handed menus, and placed our drink order about 10 minutes later, followed by our food order. Unfortunately, that was the last time we felt properly attended to.

Our waiter seemed overwhelmed and only checked on us three times in the 1 hour and 30 minutes we waited for our food—once to take our second drink order, once to acknowledge she was “all over the place,” and finally when bringing our meals.

When my burger arrived under a Tiki mask/hat-style presentation, it toppled over. Instead of addressing the issue properly, the waiter simply lifted it back up and mentioned reprimanding the kitchen staff, which didn’t solve the problem. My partner’s Misty Mountain burger was served with the top already removed, which was odd. Worse still, we were given no cutlery and had to eat with our hands until halfway through the meal when utensils were finally provided.

Adding to the disappointment, we were supposed to receive a drum with dry ice for a theatrical touch, but we had to ask for it—and even then, it never came. The food was cold, the service was terrible, and there was no sense of accountability from the staff.

This was our first time at The Jungle, and given this experience, it’s highly unlikely we’ll ever return.